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Alpine Payment Systems
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1.6 7 Reviews

Alpine Payment Systems Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With Alpine Payment Systems's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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9:31 am EDT

Alpine Payment Systems Credit card machine

I own a bar/restaurant in Oregon. Alpine Payment Systems processes my credit cards. The credit card machine (vx520) is leased through Northern Leasing which Alpine set up. The payment is 59.00 per month on the lease. On June 1 we were required to read the chip on the credit card, the credit card machine does handle reading the chip but the software from Alpine on the machine did not support the reader in the machine. They informed me they had a upgrade to use the chip reader. I installed the EMV upgrade with their help on the phone and quickly found out they don't have a restaurant/bar application that handles tip adjustment after sale. We actually had to ask the customer how much of a tip they were leaving the waitress and enter it into the credit card machine at the time we were entering the sale. Tips dropped for the waitresses, you had to explain to the customers why you had to ask what the tip is, very embarrassing for the waitresses.

The reply from Alpine Payment Systems was we don't have a restaurant/bar application yet that works on that particular credit card machine and we don't know when it will be ready. You have to buy a new machine for 200.00 that we have the application working. Why don't you loan me a machine until you get the application working. No, you have to buy the new machine, but we'll drop it to 100.00.

They want me to pay 60.00 on a lease that they set up, and buy a new credit card machine, because they don't have the restaurant/bar application that will handle tip adjustment reading the chip. After corresponding with other processors, they all had restaurant/bar applications that support tip adjustment after sale on my particular credit card machine. I got a couple of offers from the other processors and sent it certified mail to Alpine.

I have a contract with Alpine systems, and in the contract it states;
"If Alpine Systems is given a third party bona-fide offer from another processing company via Certified Mail and Alpine Payment Systems fails to respond to or is not willing to match it, then the Merchant shall not be liable for any de-conversion or early termination fee whatsoever."

After many e-mails and phone calls over days because they're in no hurry, Alpine responds with we will match some of the things in the offer, but not all of them. And, the new credit card machine goes back up to 200.00. if you try to cancel we will sue for early termination fees, attorney fees, and anything else they can.

What a miserable, and dishonest company to work with! Basically, the customer service is way below any standard I've worked with in the bar/restaurant community. It's days to get anything done. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL!

They picked the credit card machine, get you to lease it, then don't support their software on the machine, then make you buy a different machine while you're still paying on the lease.

Do your self a favor, stay away from this company.

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12:16 pm EST

Alpine Payment Systems Credit card machine

The sale representative said that I will get the wireless machine if I paid $53.38 monthly fee but they send me a wire machine. Then every month they charge me additional $20.00 for FCC compliance and another $80.00 yearly for VISA FEE I have not idea where all these fees coming from. One day the credit card machine break down I called they said I have to paid $199.00 to replace it and I told them I paid insurance monthly it and they said the insurance only cover fire and theft not the machine. All I am saying is this company is lie, cheat, sneaky, manipulate, can not be trusted, and some one need to do some thing.

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10:09 pm EST
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Alpine Payment Systems Misrepresentation

These guys are savage! And not in a good way! They set, out of reach quotas for the marketers.. and fire any & all who fail to meet the outrageous 3 per day per marketer minimum. They give certain individuals special lead lists to call from, working directly w/ the sales rep in the feild. This ables the marketer to get confirmed leads 3 times as fast as the regular joe TM, that has to struggle to get the peice of shi$%t dialer to work.. They have even given away sales from past marketers to current marketers just to keep there favorites around! Not to mention the fraud... They claim to lower your rates. Well, that is impossible! The merchants credit plus how long they have been in business among other things are what dictates the percent that the mech will get. So to claim 1% and 0% is crap! How can they claim to remove the middle man when they are the middle man? I personal market this company as rated X. That means that they are "X"tremly scandilous and ### to work for. The Managers in the call center are good.. but the admin and owners are pos's themselves! So save yourself the hassle and pass these ### up!

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enough is enough!!!!
Salt Lake City, US
Jan 25, 2013 2:24 pm EST

I'm going to make this simple. These people have taken up enough of my money and time! Stay away from alpine payment systems! They are the biggest crooks! FYI: read all their poor reviews for proof!...FYI: they also go by the name of : IQ payment systems! ... stay away if you are a business owner! ... Too many reasons why! My list would fill up two pages or more!

Is Alpine Payment Systems legit?

Our verdict: Complaints Board's review suggests Alpine Payment Systems is mostly legit with an 77% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 14% caution is advised. Before engaging with Alpine Payment Systems, reviewing user feedback and how Alpine Payment Systems addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Alpine Payment Systems. Trust, but verify.

Alpine Payment Systems earns 77% level of Trustworthiness

High Trust Suggestion: Alpine Payment Systems evaluated with 77% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

  • Alpine Payment Systems's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 14% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the alpinepaymentsystems.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Alpinepaymentsystems.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The alpinepaymentsystems.com may offer a niche product or service that is only of interest to a smaller audience.
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9:36 pm EST
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Alpine Payment Systems Deceptive Pratices

I am another victim of a sales scam to lower your processing rates. Looking back, I was stupid to believe the sales person who told me that he could save me a lot of money on my processing rates. I even brought up the high lease on the POS system for my restaurant. The sales person used statements like “I’ve never given anyone such a great rate.” “You are going to save so much money it will more than make up for the lease cost” Now I am stuck with a 4-year lease for 3-year processing contract at a overall rate that doubles what I was paying with BofA. Has anyone figured out how to get out of the lease/processing contract based on their deceptive sales practices?

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SoCal Cleans
Santa Ana, US
Dec 16, 2011 5:50 am EST
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Wow, I have to say I was minutes away from signing a contract with Alpine Payment Systems, when a co-partner named Brian with a trainee was shocked when I confronted them with their rating on the BBB and this site. I was sold and had already started all the processing of my personal and company info when I found Complaints Boards, I had even gave them a voided business check. I told them no three times that I wanted time to consider all my options and at every turn they made a phone call and would come up with a sweeter offer. Minutes before signing I confronted Brian with this site, Brian immediataly knew about this site and had an arsenial of excusses about, " Why would people go through so much trouble and just not move on because, you can't make every customer happy... surly as a business man you know that." I'm heart sick for all you hard working folks who do business with integrity and honor. thank you for taking the time to share the truth about this company. Needless to say I retreived all my info immediately and showed them to the door. Sincerely, thank you!

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APS1
, US
Feb 02, 2011 6:15 pm EST
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I would ask that you contact Alpine to discuss your rate structure. It is not our intent to have you paying more than you were paying and feel that you are stuck with us. We want you to be happy and confident in the decision you made to come to our company. I would personally contact you and discuss, but, I do not have your business name or contact information. Please contact us immediately to resolve this issue.
Toll free [protected]

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9:08 pm EDT
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Alpine Payment Systems poor business practices fraud

Miss leading business practices, they tell you one thing and do the opposite.
I switched to this company to prossess my credit card sales they promised better rates my rates have doubled. They charge any kind of fee they can think of and pass all the fees onto you. I have tried to cancell my contact now they state there is an early termiation clause. This is the worst company I have ever delt with. I would not recomend them to anyone.

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Greg Runn
Alexandria, US
Jan 05, 2011 5:17 am EST

Is it bad that the National Sales Manager is out reading and replying to these complaints rather than keeping them private and dealing with them himself, either by phone or by going out to their business to talk with them? I mean really, if you have time to sit there, surfing through the web and reading these complaints then that just sends the message to people that you do not care enough about your customers to deal with the matter personally. Instead, you tell them to "call you at their convenience". Come on, really now, reach out to them instead of sitting on your ### and repeatedly giving out phone numbers and telling them to crawl to you for help. It is apparent that the issues from these complaints are quite serious and needs someone with a lot of experience, possibly you yourself Kyle, to go out and resolve them, not Also, spending time on the internet looking at these complaints does not help your business, shouldn't you be doing other things like thinking of ways to improve your business, or is this the best you could do?

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kylemoys
, US
Dec 08, 2010 10:52 pm EST

@Jay Rob inc.- All fees are shown on the merchant processing application that is signed with every customer. There are no hidden fees. However, if you find that you are paying more than you were anticipating, I would like to extend my help in making this right for you. Please call me at [protected] and give us the chance to make this right.

@Adnanpehlican- As the National Sales Manager I did attempt to help you with the issues you stated with your equipment. In your last email to me you specifically told me there was nothing that I could do to help you though. I do not appreciate you stating that you sent me an email and I did not respond. We had sent each other numerous emails as I attempted to help you. I apologize that I was not able to resolve the issues you had due to gift cards and the equipment as verbally promised by one of the outside sales reps. The sales rep you dealt with was not an employee of Alpine Payment Systems and we no longer do business with her effective the first of 2010. I took your statement about not being able to help you and you not wanting to never do business with our company as your final words. I apologize again about the misunderstanding, if there is anything further that I can assist you with I would ask that you to call me as well. [protected].

Thank you,

Kyle Moys

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Adnanpehlivan
Irwin, US
Oct 12, 2010 10:17 pm EDT
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I'm sorry to hear that . But I have been working with my case. this is the worst company I even Email to President of the company Robert Ensminger. and National Sale manager Kyle Moys. Kyle Act like first time he hear about my problem but after 1st email. never ansver my email back. But one thing I do every day I email 50 businesses about this company. tell them how great they are :)

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7:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Alpine Payment Systems Bad service

I purchased 5 mobile credit card equipment and gift cards services. The term of my purchase was that I did not want to receive or use your mobile credit card services until I also received the gift cards for my business. 5 days later I received the mobile credit card machines. I have not opened the boxes they arrived in, so I have not operated them. Immediately I was billed $150.00 per machine x5 and have been incurring a monthly fee for the machines. At no time was I informed that I would be charged $150.00 or a monthly fee for the usage of the machines. I also have not received my gift cards as of yet. I am asking for a refund of the $150.00 per machine charge and the monthly fees to date. I would like to use your service but I find these charges unfair, as I was not informed of them, received the machines when I specifically expressed I did not want to receive them until I received the gift cards, and was immediately charged for services I am not using.

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9:05 pm EDT
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Alpine Payment Systems Alpine Payment Systems

I purchased your mobile credit card equipment and gift cards services. The term of my purchase was that I did not want to receive or use your mobile credit card services until I also received the gift cards for my business. 5 days later I received the mobile credit card machines. I have not opened the boxes they arrived in, so I have not operated them. Immediately I was billed $150.00 per machine and have been incurring a monthly fee for the machines. At no time was I informed that I would be charged $150.00 or a monthly fee for the usage of the machines. I also have not received my gift cards as of yet. I am asking for a refund of the $150.00 per machine charge and the monthly fees to date. I would like to use your service but I find these charges unfair, as I was not informed of them, received the machines when I specifically expressed I did not want to receive them until I received the gift cards, and was immediately charged for services I am not using.

Read full review of Alpine Payment Systems and 37 comments
Update by Adnanpehlivan
Oct 12, 2010 10:31 pm EDT

A year A go I was the only one Now Many people complain about this company. WOW So sad. I guess Upper managment they dont deserve to be there.

Update by Adnanpehlivan
Jun 08, 2010 11:50 pm EDT

Alpine peyment system is most They're most lier, and promise anything to close the sale, but they won't stand behind anything they've promised. now they want me to pay 16K to cancel the contract.
soon they will see my web side www.alpinepeymentsystemsucks.com

Update by Adnanpehlivan
Oct 23, 2009 9:10 pm EDT

I agree. They are costumer service is very bad. They don’t have any respect .They lie just to receive business.

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scottarab
Ridgefield, US
Dec 09, 2010 10:56 pm EST

Alpine payment systems has always done what they said they would do. I have been doing business with them for 4 yrs and have save a lot of money. would highly recommend this company.

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Not Applicable666
Vancouver, US
Apr 24, 2015 8:52 pm EDT

Ex ValTek (APS) employee here. One GREAT way to piss off the telemarketers or Account Advisor is to sound interested then say "oh I have a customer, hold on" and leave them on hold as long as possible... 1-2 minutes is what Emily will let you get away with. And or wait till Sherice or Nicole (the closers) get on the line and hang up.

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moretalentinmypinky
, US
Nov 01, 2012 1:56 pm EDT

After meeting with with this company about employment I thought I would get on-line and see what the Internet had to say about Alpine Payment Systems. Needless to say I was shocked to see so much negativity about such a small company. I did not trust my gut and took the job anyway. This is what I found out. The reviews on here are not just a bunch of bitter ex employees but rather fellow Americans that were let down by this company and do NOT want this to happen to you. Based on what I have seen I believe that everything I have read about this company is true except for the responses from Alpine. I feel bad for all the employees that had to cross paths with this company but even worse for the business owners who are duped into trusting this company and will have to learn their lesson the hard way. Do Some research. When the Internet made it impossible to rip people off all day in the auto business, Robert Ensminger and his circle of car salesmen friends decided to take their shiesty sales tactics and find a new industry to satisfy his greed. 90% of upper management is Family or Business partners very corrupt with favoritism. Rude and egotistical due to their untouchable position. Not just to employees but to each other. Not a healthy work environment for anyone. As for the business owners who are getting 3 - 4 calls a day..sorry about your luck. They will continue to call you because if they take you off the list then they will have nobody to call. What some of the business owners have been doing to get back at them is setting up an appointment with them just to waste their time and resources. Sales guys will quit over this. Appointment setters will get fired over this. Truly your best option to fight the calls. Its funny watching this company battle through all the problems it creates for itself like one big dysfunctional family. Thanks for the laughs!

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Samig
, US
Oct 02, 2012 10:38 am EDT
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The sales person was here today, and I told him let me to do my homework, and I will call. when I saw all remarks regards to this company, I'm cancelling the appointment., and Thanks to eveyone to put their experience.

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thetruthfinder135
Vancouver, US
Apr 09, 2012 10:08 am EDT

The truth about this company is simply this, it is ran by passionless carnivorous who's prey is helpless victims money and life's. It is very true that they CAN and CAN'T do certain things but the CAN'S and CAN'TS work in there favor, not the consumer's, and they know this! Let me start by introducing myself, my name is not important, what I do is however. I have lived in Vancouver, WA for quite sometime now. One thing that is special about this area is there is a large amount of “turn in burn” jobs. These are jobs that purposely only hire people for short periods of time so that they do not have to pay for benefits and to not have to pay for unemployment. These crooks are pulling in large amounts of profits from screwing over customers and there employee's and Alpine is no different. One thing that is a weakness for these company's is they pretty much will hire on anyone who applies so it is very easy to get on the inside and reveal there true face to the world. They will also pay you while you do it, most of the time. So I went in undercover to a large number of these company's for the last 3 year's of my life. One thing that I happen to have going for me is I am a very good salesman so I am naturally good at deceiving people, as well as these idiotic and greedy employers. I trick these companies into hiring me and fully revealing how there company works once I am legally able to and reveal the true company behind the mask. I did this to 5 dfferen't companies before I came across Alpine Payment Systems or Columbia Advance Group (both owned by the same guy). I have never seen a worse company before hand or since. Here is a breakdown of how the company works.

If your a customer or are thinking of becoming one:
As a consumer I would defiantly question joining Alpine or Columbia Advance Group. If you want a good safe way to process credit cards join a bank and use theres. It may appear to cost more but in the end it saves you more money. When you go through Alpine you are just going through a middle man. They are not the main processor. When I was working there, they used Chase Payment Tech. Call Chase themselves skip to the main source. The problem with this industry is no one in the consumer side really understands it, so it makes it easier for the Car Salesman to make it appear like you are saving money on this in the end. I had a chance to be trained on all there products and contracts and lets just say before I read all the contracts I had 6 businesses that were owned by my family and after I read them I decided to not rip my family off. When you sign your name to Alpine your stuck with them for Years or you will face ridiculous cancelation fees if you try to cancel with them. I'm not going to tell you not to sign up with them, that is up to you. I have seen businesses save tremendously but that was because they were already being screwed over and Alpine just screws them over less. I am just saying make sure you are reading EVERYTHING on your contract. The closing reps are trained to steer you away from all the fine print, (literally). Just make sure you are a smart businessman and be the one in control and don't let them screw you because they will if you give them a chance.

Now below is for Employee's of Alpine and Columbia Advance Group:

Description of how Alpine Payment Systems works:
They put together a group of commission only closing sales men to go out to large cities for weeks at a time to go to appointments set by a call center of Appt. Setter's who work for near min wage and in order to keep there jobs, have to get 3 apt a day and 3-5 closing sales a month. If it sounds easy I can assure you it's not. All these people know is very few facts and details so the trained salesman can doop the customer into signing there contract that modify almost any way they want to. The real way to keep your job is to have one outstanding month and then milk it till they fire you, because if you keep trying to hit that goal it will drive you crazy and you will lose your job and your sanity, I saw it happen to many people. In the 3 months I was there I saw at least 50 people come and go. If make a lot of deals in a month, you will be on there good side for at least another month or two, so they will give you little more warnings before they can you. While I worked there, I almost got fired 3 times but I always kept my job because there biggest weakness is Greed. I made then over $10, 000 in a month so they just could not fire me in the hope I would do that again for them (Not for what they pay me though lol). They believed they fired me in the end but I actually “quit” long before. I did just enough to keep the job. The funny thing is when I truly gave up and was just waiting for them to fire me they actually gave me a dollar an hour raise and moved me to there other company which is in the same complex called Columbia Advanced Group. These people really got dooped lol.

Columbia Advanced Group:
What this company does is hire on people to sell there products directly over the phone to small cities that they cannot send reps to. This is where the true dark side of company comes out. This is where I found out these people truly do not have a heart, well most of them anyways. I witnessed many times people sign leases for an ATM from a BS story that we have truck coming through your area with ATM's on it and would like to set one up at “No Cost to You” we give you a BS quote on your profit you bring in with statistics that are far over exaggerated and have you sign a lease for the atm where in the end you spend about 50x what it is worth. Also we sell them to businesses that have absolutely no use for them. I could not continue with this job after one month because I just am not motivated by Greed like the owners of this buisness.

I hope this helps you all out. I hope this can save you from making the worst mistake of your life.

Best Regards,
(No Name)

P.S. - Emily you can call me anytime I am know you wanted to, your pretty smart I'm sure you can figure out who this is.

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amortgageangel
Portland, US
Feb 14, 2012 5:22 pm EST

I work for another Merchant Services company, and I know, you are thinking, "sour grapes"- she's going to bash another company- well, I don't do this EVER in person to anyone. WRONG! I have been in the financial services industry for over 27 years- I have worked for banks and for brokers and I have seen a LOT! Alpine has the WORST cancellation fee I have EVER seen- that is a fact. I have seen cancellation fees typically run from $250- $500 - Alpine wants the entire contract paid out- regardless. It makes no sense, if they are not performing on their contract, why would you still pay out the contract? And if you balk at this, they remind the merchant that they signed the contract. I sat with 2 different clients just to help them get a better deal- I didn't care if they got the deal with Alpine, or switched to me, seriously they were getting worse rates and fees than they had previously had- the leases doubled and they were stuck with the horrid cancellation- Alpine just said take them to court...well, binding arbitration. They didn't offer to help - they wrote they were going to do $475 worth of advertising at the time of approval- they have done NOTHING and they stated they aren't going to do anything differently for these clients. This is the type of service that gives those of us in the industry a bad name. I don't need to take people from a bad situation to a worse one to get clients, I need to help merchants to better their situation so that they will be happy and refer other clients to me. Alpine needs to learn that habit as well. It would make my life and the life of the other reps in our industry much better.

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MSguy
Newberg, US
Apr 21, 2011 4:37 pm EDT

APS is no different than any other ISO out there. High attrition rate among their staff, twice qualified leads, allegedly saving merchants tons of money based upon qualified rates only, equipment leases, six figure income with residuals etc. However, where they veer off track is the fact that the operation is owned and operated by former car salesmen. Their nationally recognized sales trainer was employed by Subaru America to train car salesman. So my advise is to not get excited about that fact in their employment ads online. That makes them the masters of the "gray area" and to do and say anything to close the deal. During my tenure with this organization I gave them fits because I never called them to "desk" the deals so that they could "club the merchant like a baby seal."

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alpinepaymentsystemssucks
Vancouver, US
Mar 18, 2011 5:29 pm EDT

I will have a link back join section to website soon

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alpinepaymentsystemssucks
Vancouver, US
Mar 18, 2011 5:28 pm EDT

http://alpinepaymentsystemssucks.com/

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True grit
Portland, US
Mar 14, 2011 3:41 am EDT

Horrible, horrible experience... I have given them until April 1st to redeem themselves. Being charged double of what I was promised and when April 1st comes about, they will be losing business drastically. I will end them so fast that everyone's cancellation fee will be non-existent in 6 months. If you are in the pdx area...respond to this and hopefully we can unite!

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