Alpha Warranty Services, Inc
reviews and complaints

I purchased a used 2011 Subaru with the Limited Powertrain warranty. Limited really means, they will try their hardest to not cover any repairs. In my case the transmission started going bad. The shop that repaired it did so by replacing the valve body. They originally said they wouldn't cover it because it wasn't an internally lubricated part. The warranty covers, "TRANSMISSIONS: All internally lubricated parts of the transmission ...". The valve body is part of the transmission and Subaru's own mechanics would have replaced the entire transmission for $9, 000, which includes the valve body. There is oil running through the transmission valve body with various parts; screens, metal balls, ... etc where the parts move and oil flows.
The only exclusion in the warranty documentation are "Any damage to the transmission resulting from failures including, but not limited to, transmission coolers (even if internal to the radiator), sensors, solenoids, electronic failures of the valve body." There was no known electronic failure to the valve body." Three impendent mechanics ran the electronics test prescribed by Subaru that shows NO electrical failures exist in the valve body. That means it is NOT a sensor, solenoid or any other electronic part failure.
This warranty company consistently denies claims based on their own interpretation of vague fine print in the warranty making up their own failures that do not exist. I don't understand what isn't clear about "ALL INTERNALLY LUBRICATED PARTS".

I run a professional European repair shop and I'm still trying to collect payment for authorized claims that were completed months ago. It's a different lie every time I call. Told me a check had been mailed 3x and they don't do credit card payment. After calling multiple times when no check came, they told me someone would call me with a credit card payment. I never got a call. I called back and they said they don't do credit card payments. This company is a joke. Nothing short of theft of services. I refuse to do business with this company ever again.