SUBMIT A COMPLAINT

Alliant Energybilling

For the majority of two years, they can't seem to figure out how to read my meter. To be fair, the early months were due to us having a dog that spent most days outside, leaving the meter inaccessible. That being said, we had a plan in place to leave the dog inside during meter reading week. I guess they didn't get the memo, because we continued to get estimated bills. The next plan was that we would take a picture of the meter, and submit that for a reading. That worked for maybe a couple months before we got a letter saying that they still had to read the meter. After multiple phone calls, I thought we were on the same page when I told them that the dog was no longer an issue, and that I wanted them to read the meter every month. Again, estimated bill. Another call reveals that they never took out the note about a dog, so then that was resolved and all was right with the world, right? Another estimated bill. I believe I'm not on the 4th or 5th straight month of calling in trying to get this resolved. I will say that the customer service has been kind throughout this whole process, and I believe that they have genuinely tried to help. I don't know if everyone else is lazy or just incompetent. If I had any other options available I would have dropped Alliant along time ago, because quite frankly, they're worthless.

Ty
Jan 17, 2017

Post your comment