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Alabama Power Company - Part 2 / undue harrassment

1 United States

From: Karla Hogan <raggedjean5@yahoo.com>
Subject: Re: Contact Us E-Mail [#1718660]
To: CustomerService@AlabamaPower.com
Date: Friday, October 8, 2010, 1:08 AM


It was also explained to your customer service personnel that due to the mulrtiple health problems that I cannot just jump and run to your local office at the drop of a hat. Also, our physician is out of the office this week. It was also stated that all of the agency contacts I was given by your customer service personnel had been contacted and all the agencies said they had no funds available to assist with payment of electric bills and were not expecting to have any funds until 1/2011. Half of the bill has been paid and I am still searching for assistance. We have lived here for almost three years and have not faced disconnection of any of our utilities during this period of time. I would welcome aid from your customer service personnel in locating assistance instead of continued threats of disconnecting our electrical service. I am sick right now and doing the best I can with the information you have provided. I am a 50 year old woman who has lost half of her body to cancer surgery trying to take care of a sick husband and son because we have no family to help us and we cannot afford to hire anyone to help us. In making the stretch to pay $350.00 on the bill, I thought Alabama Power might have some compassion and know that an effort is being made. That $350.00 is supposed to purchase medications from now until 11/3/2010 since I only get a Social Security check one time a month on the 3rd of every month. I have a weakened immune system and have been running a fever rhe past two days with a throat infection and I am broke out in shingles. I can guarantee that I will find someone somehow to pay the rest of the bill as fast as possible and the stress you are subjecting me to is not helping me recover but is instead contributing to a full-blown case of shingles.

David & Karla Hogan
379 White Oak Trail
P.O. Box 223
Warrior, AL 35180
[protected]
raggedjean5@yahoo.com


--- On Thu, 10/7/10, APC Customer Service <CustomerService@AlabamaPower.com> wrote:


From: APC Customer Service <CustomerService@AlabamaPower.com>
Subject: Re: Contact Us E-Mail [#1718660]
To: raggedjean5@yahoo.com
Date: Thursday, October 7, 2010, 11:02 PM


Dear Karla Hogan,
Thank you for contacting Alabama Power.
We understand your frustration and are happy to assist you; however, as previously advised, you will need to visit the local office, Please come prepared with contact information for the physician treating the individual for the condition for our medical review committee to contact them to discuss the condition and equipment. Should the customer or authorized person fail to come into the office with the required information, the office can re-issue the orders for the field representative to return and interrupt service until the account is brought current. At this time, the status of your account indicates the office is awaiting this information based on your statements to the representative when he spoke to you at the door. Please be advised that service may be interrupted without further notice.
In the previous email, we also included local agencies number for your convenience.
It is our goal to provide you with superior customer service. If we may be of further assistance, please do not hesitate to contact us, and thank you for using AlabamaPower.com

Sincerely,
Toni
Online Customer Service

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