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Airtel Pco Connection / disconnection without any reason

1 India Review updated:
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I do not have any outstanding on my pco connection. The line is disconnected for non-payment. When I call customer care, I am told it is a error due to a mistake from their billing dept. This is not the first time this is happening. I register a complaint but without any action. This speaks of the poor quality of service provided by one of the subscribers claiming top rankings in the industry. As a customer am I supposed to compensate for their internal mistakes?

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