Airtel India / illegally debiting money without using services
I would like to bring in your notice of illegally debiting money from my prepaid number by sending message for the services that I haven’t used from the phone. I received a message from num 5009 from airtel live thanking me for using their service at 5:02pm on 03-10-06 which i haven’t used which i can produce evidence from the log in my phone which is not editable. After 20min from the first messages certain alerts & prompt came in the phone and the sim services popped up and i click exit, and when i checked the balance after this the RS.15/- has been debited. The log in the phone only has mobile office and airtelgprs.com which shows the activities done from the phone. I'm facing the similar problem/activity for the second time and i had complained for the same right at the first time and no action was taken. When i complained with the cust care for this they said that u has used the service and nothing can be done. When i asked for the log if they had any, showing the details of me using the same to complain it with concerned dept and they are not ready to give the details even when i discussed the issue with the senior executive there whose name i haven’t noted down.
I have activated the number for the use of internet for one year (Rs.1999/- for gprs) thro' my laptop and i don’t use the mobile for voice calls & browsing sites other than the yahoo messenger which is not chargeable as per your instructions if using thro' mobile office. The default data connection access point for my mobile is by mobile office so it doesn’t use airtel live to login to internet. By two times i lost Rs.25 from my account with out using any services which are chargeable. Me having a very good financial setup is not complaining about for the loss of 25 rupees but for the fraudulent activity by the airtel services. I would like you to seriously look into the matter, because i would like to complain the same to the concerned dept of consumer protection of illegally debiting money from my account and also the improper & misbehavior from the cust. care dept, which my friends also complain always.
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