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Airtel / about my account recovery

1 India
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I am the user of airtel service about 5years. But in between 3 month when i recharged my mobile account, automatically 50 rupees has been deducted. I have complaint about this matter but customer always replies" we will treat your complain within 48 hours, " but there is no response... recently i have sent complaint message to 121 in 2nd aug. 2008 but no response...

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