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Airport Bus Express / Easybus / Bus transfer to airport, the bus never turned up

1 London England Greater London, United Kingdom
Contact information:

Your Itinerary:

Booking Number : [protected]
Date : 21/10/2016
Time : 04:45
Date : 21/10/2016
Arrive : Stansted Apt Stansted Airport
Time : 06:30
Seats : 1

Bus never turned up,
Myself and another passenger Ilhem oubaiche and her son had to make alternative arrangements to get to Stansted Airport.
We both by minutes managed to get there before the actual boarding.
I have not received any assistance from Easy bus and Ilhem has been informed that Airport bus express work together.
I have contacted both companies via Facebook and submitted my complaint. Three weeks have passed and nobody apologized or offered compensation for paying the Stansted Express ticket.
This was my birthday weekend to go home and spend with the family and thanks to these companies I had a horrible start of my holiday.

I have chased them at least twice via each channel I have contacted them from but they have not replied to my email asking for compensation.

Nov 7, 2016

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