SUBMIT A COMPLAINT

AirAsia / airline

bangkok, Thailand

My name is Tae Yi. I have a question for the booking#KM1M8G as I tried to book my ticket on the website and tried to pay by the credit card for 3 times. I did changed 3 time computers to pay for my ticket regarding to the website error. But it did not goes thro. Finally, I gotta called customer service to purchase by the phone.

Then after I paid, I have heard the agent said I can carry on for the 7 Keg's. And anything else and I could not hear anything about baggage charge that I got charged in this flight as well.

I would like to get a refund for the Checked baggage 20kg 1464.00 THB for both of us as I do not need it.

Could you please kindness help me for whatever I do not need it.

Please call me at +[protected] or +[protected] or email me at [protected]@gmail.com

I will looking forward to hear from you asap.

Best Regards,

Tae Yi

Je
Oct 25, 2017

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