SUBMIT A COMPLAINT

Air India / ffp redemption

IN Review updated:

It seems AI-Management is now in a complete communication breakdown. Refer to our telephonic & Personal discussions of 28.10.2012 at DIAL &call-centre and you earlier mails(chained herewith). It is reiterated, to read my earlier complains properly & take cognizance of what is written there then reply logically & not Close the complains like a simple answering machine!!!

I was troubled yesterday (28.10.2012) because of your misguidance of booking ticket in name of my spouse & child for December 18, 2012 from Ahmedabad to Delhi. I was advised
1. AI online system for claiming/ redeeming FFP is not working since a very long time
2. Account number of & my wife are already clubbed/ linked [Complain No-Ticket No.85155:119794] August, 2012] but AI always tries to link it again & again.
3. My points were updated for my journey from Delhi to Dehradoon on 24.10.2012 but not for Ahmedabad to Delhi for same date 24.10.2012. Now update the bonus points/ mileages/ etc also
4. However points for my wife & child who accompanied me on the same flights & date 24.10.2012 are not yet updated & it seems to be done purposefully so that I may not avail these facilities.
5. Update the points duly both in my as well my spouse’s {FFP- F649884, Dr. Puneet Swaroop (User-[protected]) & F649885, Dr. Pooja Swaroop Saxena (User-[protected])]
6. I tried to lodge complain at DIAL but AI official were not in possession of Complain book so I had to lodge complain with GMR

I am a ‘LITTLE’-busy person & SUCH response from your representatives just disturb me & my work. Kindly note, we have to work sometimes throughout weekends; hence reiterating complains means taking leave from official work. It seems an error on my part to rely & waste energy on a company like AI claiming to be Number-one (May be in confusing Clients). I am not a social-worker (HR Personnel paid by AI) who has taken responsibility to improve a MIGHTY & Busy Organization like AI- Services.

As feedback, I think DGCA/ AAI should have some penalty clause for the HARRASED CUSTOMER/ CLIENTS for delay in providing solutions EVEN AFTER Interventions of Company’s customer care senior executives’ ASSURANCES just like you claim Penalty for late payments of BILLS. However since more than past four years i had always been punctual in my duties, it's time for your to PROVE the same.


Because of the misguidance from call-centre/ booking office I was unable to book my FFP tickets & Further to the unexpected behavior at DIAL kindly enhance the date of my points valid till 31.10.2012 by month or the date by which you update the points both in my & my wife's account whichever is earlier so that I may avail the scheme & redeem points without confusion. Update the bonus points/ mileages/ etc also with aforesaid IDs of my & my Spouse {FFP- F649884, Dr. Puneet Swaroop (User-[protected]) & F649885, Dr. Pooja Swaroop Saxena (User-[protected])].

Despite of assurances, it really amazing that Complain resolution takes such a long time. Do the needful to expedite the matter urgently & take pains in resolving your LOYAL & OBIDIENT clients.

ACKNOWLEDGE THIS MAIL & PROVIDE SOLUTION IMMEDIATELY.

Dr. Puneet Swaroop Saxena,
Ahmedabad. [protected] (During Official hours. ISRO Scientists/ Engineers are not allowed mobiles, so call after office hours)
*******************************************


-----Original Message-----
From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
Sent: Thursday, October 25, 2012 9:11 AM
To: [protected]@sac.isro.gov.in; 'Dr. Puneet Swaroop Saxena'
Cc: [protected]@gmail.com
Subject: RE: “TRAVELLING CERIFICATE’ for Boarded/ Flown Flight of 'SWAROOP/PUNEET DR 10OCT AMD BOM' [Ticket No. 126819:153395]

Dear Mr. Swaroop,

With reference to your mail, we would like to inform you that the points cannot be clubbed, instead you can either link your accounts. Once your accounts are linked you both can pool each other's miles in case of short fall of miles.

Hence, we request you to revert back to us whether you wish to link your accounts.

Kind regards,

Larissa
Membership Services Team
Flying Returns Member Service Center
www.flyingreturns.co.in
________________________________________________________________________________________________________________
Please note that our new email address is Flying-returns.[protected]@iclployalty.com
______________________________________________________________________________________________________________

> -----Original Message-----
> From: "Dr. Puneet Swaroop." <[protected]@sac.isro.gov.in>
> Received: 10/23/2012 12:47 PM
> To: "'Flying Returns'" <flying-returns.[protected]@iclployalty.com>; "'Dr.
> Puneet Swaroop Saxena'" <[protected]@yahoo.com>
> Subject: RE: “TRAVELLING CERIFICATE’ for Boarded/ Flown
> Flight of 'SWAROOP/PUNEET DR 10OCT AMD BOM' [Ticket No. 126819:152940]
>
> You need to club these points with my spouse [FFP- F649884, Dr. puneet
> swaroop (User-[protected]) & F649885, Dr. Pooja Swaroop Saxena
> (User-[protected])] & then revert the status.
>
> I have been advised from your reservation counters & Call-centre about
> receiving these certificates thru e-mail kindly forward to the
> concerned department and mark a copy to me
>
> Dr. Puneet
> *****************************
>
> -----Original Message-----
> From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
> Sent: Tuesday, October 23, 2012 12:30 PM
> To: [protected]@sac.isro.gov.in; 'Dr. Puneet Swaroop Saxena'
> Cc: [protected]@gmail.com
> Subject: RE: “TRAVELLING CERIFICATE’ for Boarded/ Flown
> Flight of 'SWAROOP/PUNEET DR 10OCT AMD BOM' [Ticket No. 126819:152940]
>
> Dear Mr. Swarup,
>
> With reference to your mail, we would like to inform you that you
> currently have 7962 points in your account and out of these 1688
> points are going to lapse on 31/12/2012. Please find the attached statement for your reference.
>
> Kind regards,
>
> Larissa
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
>
> Please note that our new email address is
> Flying-returns.[protected]@iclployalty.com
> ______________________________________________________________________
>
> > -----Original Message-----
> > From: "Dr. Puneet Swaroop." <[protected]@sac.isro.gov.in>
> > Received: 10/23/2012 11:21 AM
> > To: "'Flying Returns'" <flying-returns.[protected]@iclployalty.com>; "'Dr.
> > Puneet Swaroop Saxena'" <[protected]@yahoo.com>
> > Subject: RE: “TRAVELLING CERIFICATE’ for Boarded/ Flown
> > Flight of 'SWAROOP/PUNEET DR 10OCT AMD BOM' [Ticket No.
> > 126819:152828]
> >
> > How many points are there in my account & what is their validity break-ups dates.
> >
> > Dr Puneet
**************************************************
-----Original Message-----
From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
Sent: Tuesday, September 25, 2012 12:18 PM
To: [protected]@sac.isro.gov.in
Cc: 'Dr. Puneet Swaroop Saxena'; [protected]@gmail.com
Subject: RE: Important Announcement ( DOCTOR Pooja Swaroop, Membership No: [protected]) Details [Ticket No. 109842:140883]

Dear Dr. Pooja,

With reference to your mail, we would like to inform you that your Flying Returns Account has now been updated with the details you have provided in your email below.

Thank you for your co-operation.

Kind regards,

Danver
Membership Services Team
Flying Returns Member Service Center
www.flyingreturns.co.in
________________________________________________________________________________________________________________


Please note that our new email address is Flying-returns.[protected]@iclployalty.com

________________________________________________________________________________________________________________


-----Original Message-----
From: "Dr. Puneet Swaroop." <[protected]@sac.isro.gov.in>
Received: 9/24/2012 11:45 AM
To: "'Flying Returns'" <verifications.[protected]@iclployalty.com>; "'Flying Returns'" <flying-returns.[protected]@iclployalty.com>; [protected]@gmail.com
Subject: RE: Important Announcement ( DOCTOR Pooja Swaroop, Membership No: [protected]) Details


Attached are the required details. Kindly feel free to enquire any further details if required.
Kindly acknowledge the receipt of this mail. Hoping for an early reply,
Dr Pooja Swaroop Saxena,
W/o Dr.(Er.) Puneet Swaroop., Sc/ Engineer, Indian Space Research Oragnisation (ISRO), Department of Space, Govt of India,
S/o Dr. Narendra Swaroop
211- D-L- Road,
Dehradoon, Pin: 248001
(Uttarakhand).
**********************************************************
----- Forwarded Message -----
From: From: Flying Returns <verifications.[protected]@iclployalty.com>
Sent: Monday, September 24, 2012 11:21 AM
To: [protected]@YAHOO.COM
Sent: Sunday, 23 September 2012 9:18 AM
Subject: Important Announcement

Dear DOCTOR Pooja Swaroop, Membership No: [protected]

We shall be commencing dispatch of new Flying Returns membership cards shortly, we request you to kindly update your profile information in our records.
The attached file may please be filled up and sent to us on the following email address.
verifications.[protected]@iclployalty.com

Alternatively you can also update the information by login in to your Flying Returns account online.
Thanking you for your patronage,

Yours sincerely,

Sd./-

Pankaj Srivastava
G. M. – Marketing
Air India


Contact Us: For any support with respect to your relationship with us you can always contact us at the following numbers. You could click here for the detailed list of contacts.

For any queries, please send e-mail to flying-returns.[protected]@iclployalty.com or call / fax on these numbers: [protected] (Toll Free), MSC Mumbai: 022-[protected] / 61, Sharjah: [protected], Shanghai: [protected], Hongkong: [protected], Singapore: [protected], Bangkok: [protected], New York: [protected], Tokyo: [protected], Kathmandu: [protected], Osaka: 81-[protected], Colombo: [protected], Dhaka: [protected], London: [protected], Seoul: [protected].


You are receiving this email because of your relationship with the sender. To safely unsubscribe or modify your subscription settings please click here

-----Original Message-----
From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
Sent: Saturday, September 15, 2012 9:15 AM
To: [protected]@sac.isro.gov.in; [protected]@yahoo.com
Cc: [protected]@gmail.com; [protected]@hotmail.com
Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No. 95865:135291]
Dear Mr. Puneet,
We are in receipt of your mail, Attached is the mileage points statement for your reference. Your both accounts total balance is 10, 090 points.
We further would like to inform you that from Delhi to Ahmedabad you will require 7500 points one way economy class and Dehradun to Delhi you will require 3500 points one way economy class. For more details you can visit our wedsite www.flyingreturns.co.in. You can gift this ticket to anybody either your family or friends but you need to mention the date of travel later you can pre-pound or post-pound the same.
Please note that a new card will be sent to you shortly. Till such time you receive the card, all the benefits of your Tier Level will be given to you even without your card. All airports have been informed about the same.

Kindly note that we can receive an e-mail with a maximum size of 5000k.

Thank you for your co-operation.
Kind regards,
Premal
Membership Services Team
Flying Returns Member Service Center
www.flyingreturns.co.in
________________________________________________________________________________________________________________


> -----Original Message-----
> From: "Dr. Puneet Swaroop." <[protected]@sac.isro.gov.in>
> Received: 9/14/2012 5:39 PM
> To: "'Flying Returns'" <flying-returns.[protected]@iclployalty.com>;
> [protected]@yahoo.com
> Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] &
> [protected]" [Ticket No. 95865:135254]
>
> Kindly understand my question raised in past 4-5 queries & try to
> answer objectively. Further to your incomplete reply, I wish to seek
> your assurances on:
>
> 1. For my points valid till 31.10.2012, in our two cards can I book a
> single ticket for the month of December, 2012 on Delhi-Ahmedabad Or
> Dehradoon-Delhi Sector in either of our spouses' names but without date.
>
> 2. DO deliver your new technology enabled card at an earliest, which
> will make me redeem mileage points online!!!
>
> Hoping for an early reply,
>
>
> Dr. Puneet S.S.,
> Scientist/ Engineer. ([protected])
> *************************************
> -----Original Message-----
> From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
> Sent: Friday, September 14, 2012 5:23 PM
> To: [protected]@sac.isro.gov.in; [protected]@yahoo.com
> Cc: [protected]@gmail.com; [protected]@hotmail.com
> Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 95865:135254]
>
> Dear Dr. Swaroop,
>
> This is with reference to your query regarding non receipt of
> Membership card, we wish to inform you that Flying Returns has
> recently implemented major changes in its technology platform. We
> shall be sending your new membership card with this number shortly.
>
> For redemption of mileage points you need to visit the nearest city office.
>
> Thank you for your co-operation.
>
> Kind regards,
>
> Premal
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
>
> -----Original Message-----
> From: Dr. Puneet Swaroop. [mailto:[protected]@sac.isro.gov.in]
> Sent: Tuesday, September 11, 2012 5:34 PM
> To: 'Flying Returns'; '[protected]@yahoo.com'
> Cc: '[protected]@gmail.com'; '[protected]@hotmail.com'
> Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 95865:133405]
>
> Further to your incomplete reply, I wish to seek your assurances on:
> 1. I have not yet received the new renewed cards (of my Wife & myself).
> 2. for the points valid till 31.10.2012, in our two cards can I book a
> single ticket for the month of December, 2012 on Delhi-Ahmedabad/
> Dehradoon-Delhi Sector in either of our names but without date.
>
> Hoping for an early reply,
>
>
> Dr. Puneet S.S.,
> Scientist/ Engineer.
>
> Room No.: 3312,
> Projects & Progress Monitoring Division (PPMD), Planning and Projects
> Group (PPG), Space Applications Centre (SAC), Indian Space Research
> Organisation (ISRO), Department of Space, Government of India, Jodhpur
> Tekra, Ambawadi Vistar (PO), Satellite, Ahmedabad-380015.
> Gujarat, (India).
> -----Original Message-----
> From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
> Sent: Tuesday, September 11, 2012 2:45 PM
> To: [protected]@yahoo.com; [protected]@sac.isro.gov.in
> Cc: [protected]@gmail.com; [protected]@hotmail.com
> Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 95865:133405]
>
> Dear Dr. Swaroop,
>
> With reference to your email, we wish to inform you that in order to
> extend the validity of the miles expiring on 30.12.12 from Dr. Pooja
> Swaroop and your accounts, a fee of Rs 0.10 (Per mile) will be
> charged. This facility can be availed from Air India booking offices.
>
> Further, we wish to inform you that the card validity for both the
> accounts is 31/10/2015.
>
>
> Kind regards,
>
> Valencia
> Membership Services Team, Flying Returns Member Service Center,
> www.flyingreturns.co.in
> ****************************************************
> -----Original Message-----
> From: "Dr. Puneet Swaroop Saxena" <[protected]@yahoo.com>
> Received: 9/7/2012 10:00 AM
> To: "Flying Returns" <flying-returns.[protected]@iclployalty.com>;
> "[protected]@sac.isro.gov.in" <[protected]@sac.isro.gov.in>;
> "call.[protected]@airindia.in" <call.[protected]@airindia.in>; "call.[protected]@airindia.in"
> <call.[protected]@airindia.in>
> Subject: RE: Extension of Miles in FFP Cards for My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]"
>
>
> Kindly Extend the validity of Miles by another two(2) YEARS [till
> 31.12.2015] for FFP Cardsof My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]"; for which Current
> validity is ending on October 31, 2012 as i am not sure of traveling
> by October, 2012 so to avail my FF_Points without charge some times
> later without any charges and avail the benefit of currently accrued miles in coming years also.
>
>
> Hoping for an early reply,
>
>
> Dr. Puneet S.S.,
> Scientist/ Engineer.
>
> Room No.: 3312,
> Projects & Progress Monitoring Division (PPMD), Planning and Projects
> Group (PPG), Space Applications Centre (SAC), Indian Space Research
> Organisation (ISRO), Department of Space, Government of India, Jodhpur
> Tekra, Ambawadi Vistar (PO), Satellite, Ahmedabad-380015.
> Gujarat, (India).
>
> Alt. mail: [protected]@yahoo.com
>
> Phones: +91 - 79 – 2691 3321 (O),
> +91 - 79 –[protected] (during non-official Hours)
>
> **********************************************************************
> **
> From: Flying Returns <flying-returns.[protected]@iclployalty.com>
> To: [protected]@sac.isro.gov.in; 'Dr. Puneet Swaroop Saxena'
> <[protected]@yahoo.com>
> Cc: [protected]@gmail.com; 'Dr. Puneet S Saxena' <[protected]@hotmail.com>
> Sent: Thursday, 6 September 2012 9:58 AM
> Subject: RE: FW: FFP Card Renewal for My wife(Dr. POOJA Swaroop) &
> Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" & some
> Queries [Ticket No. 94249:131315]
>
>
> Dear Mr. Puneet,
>
> The inconvenience is sincerely regretted and we hope to normalize the
> services soon.
>
> With reference to your below mail, we wish to inform you that 1188
> miles will be expire on 31/12/2012 from DOCTOR Pooja Swaroop :
> [protected] account, and 1688 miles will be expire on 31/12/2012 from DOCTOR Puneet Swaroop :
> [protected] accounts. Therefore, we request you please utilised these
> miles before 31/12/2012.
>
> Your query regarding charges for ticket, we would request you please
> contact to call center number mentioned below, they will assit you further.
>
> Call Center: [protected]
>
> Further, we wish to inform you that you can also gift your award
> tickets to a friend, relative, business associate or any person of
> your choice, please note that the taxes will be levied to you.
>
>
> Kind regards,
>
> Indrajeet
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
> -----Original Message-----
> From: "Dr. Puneet Swaroop." <[protected]@sac.isro.gov.in>
> Received: 9/5/2012 5:55 PM
> To: "'Flying Returns'" <flying-returns.[protected]@iclployalty.com>; "'Dr.
> Puneet Swaroop Saxena'" <[protected]@yahoo.com>
> Subject: RE: FW: FFP Card Renewal for My wife(Dr. POOJA Swaroop) &
> Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]" & some
> Queries [Ticket No. 94249:131015]
>
>
> Mr. Indrajeet,
>
> Please let me know the answer to my last query:
> 1. Break-up of the validity of these points is till which date?
> 2. By when can I use the combined points to get a single ticket (in
> either of spouse's Names) without any extra-charges?
> 3. As I am not sure of traveling by October, 2012 so to avail my
> FF_Points without charge Can the Tickets be booked without date on
> Dehradoon-Delhi-Ahmedabad sector?
> 4. By when will your internet booking for redeeming FFP-points be resumed?
> Because AI-offices are very far-off from my place of residence/ office.
>
> Please give a phone call before delivering our new cards as we are
> available at residence only after office hours (after 5pm on working
> days) or else you may send them to my SAC/ ISRO Office by India-post.
>
> Hoping for early reply,
>
> Dr. Puneet
> ([protected])
> *****************************
>
> -----Original Message-----
> From: Flying Returns [mailto:flying-returns.[protected]@iclployalty.com]
> Sent: Wednesday, September 05, 2012 4:25 PM
> To: Dr. Puneet Swaroop Saxena; Dr. Puneet S Saxena
> Cc: [protected]@gmail.com; PUNIT SAXENA
> Subject: RE: FFP Card Renewal for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]" & some Queries
> [Ticket No. 94249:131015]
>
> Dear Mr. Puneet,
>
> With reference to your below mail, we wish to inform you that both
> accounts are linked with eachother.
>
> We wish to inform you that the validity of your cards has been extended.
> Hence both of yours cards are valid till 31/10/2015. Please note that
> a new card will be sent to you shortly.
>
> Please note 2532 miles are available in the account of DOCTOR Pooja
> Swaroop
> : [protected] and 7558 miles are available in the account of DOCTOR
> Puneet Swaroop : [protected]
>
> Further your query regarding charges of tickets, we would request you
> please contact your nearest Air India booking office for the same.
>
> Kindly find an attached statement for your reference.
>
> Thank you for your co-operation.
>
>
> Kind regards,
>
> Indrajeet
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
>
> -----Original Message-----
> From: "Dr. Puneet Swaroop Saxena" <[protected]@yahoo.com>
> Received: 9/3/2012 9:48 AM
> To: "Flying Returns" <flying-returns.[protected]@iclployalty.com>; "Dr. Puneet
> S Saxena" <[protected]@hotmail.com>
> Subject: RE: FFP Card Renewal for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]" & some Queries
> [Ref Ticket No. 85155:119794]
>
>
> Dear Sir/ Madam,
>
>
> Kindly renew & dispatch the Frequent flyer card of My wife(Dr. POOJA
> Swaroop) & Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]".
> As confirmed that these two cards have been clubbed together.
>
>
> How many points are now cumulatively available (10090, I think) and &
> can book tickets without any charge till 31.10.2012?
>
> i am not sure of traveling by October, 2012 so to avail my FF_Points
> without charge Can the the tickets be booked without date of
> Dehradoon-Delhi-Ahmedabad sector in either of spouse's Names?
>
>
>
> Hoping for early reply,
> Dr. Puneet
> ([protected])
> **************************
>
>
> From: Flying Returns <flying-returns.[protected]@iclployalty.com>
> To: Dr. Puneet Swaroop Saxena <[protected]@yahoo.com>; Dr. Puneet S
> Saxena <[protected]@hotmail.com>
> Cc: "[protected]@gmail.com" <[protected]@gmail.com>; PUNIT SAXENA
> <[protected]@sac.isro.gov.in>
> Sent: Saturday, 4 August 2012 5:59 AM
> Subject: RE: points-status for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 85155:119794]
>
>
> Dear Mr. Swaroop,
>
> With reference to your below mail. we would like to inform you that
> you cannot compare fares and mileage points as mileage points are
> decided by the airline
>
> We also wish to inform you that you can gift ticket to someone, please
> note you cannot gift points to someone.
>
> We have linked your account with your wife account and you can use her
> miles in case of shortfall of miles and vise versa.
>
> Further we would like to inform you that the difference miles you can
> purchase by paying Rs.1/- per miles in case of shortfall.
>
> Kind regards,
>
> Indrajeet
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
> ______
> ____________________________________
>
> -----Original Message-----
> From: "Dr. Puneet Swaroop Saxena" <[protected]@yahoo.com>
> Received: 8/3/2012 10:21 AM
> To: "Flying Returns" <flying-returns.[protected]@iclployalty.com>; "Dr. Puneet
> S Saxena" <[protected]@hotmail.com>
> Subject: RE: points-status for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 85155:119077]
>
>
> Dear,
>
>
> Further to your mail, Kindly answer few points you forgot r in your
> underneath reply:
>
>
> 1. How much equivalent Discount in Rupees(INR) do i get on availing
> said points (2532miles & 7558miles) ?
> 2. Can these points be gifted to someone, Viz. can a ticket be booked
> in name of the person other that who has accumulated these points? (I
> want to club these points[2532+7558=10, 090 points to book my
> individual ticket for
> Oct.02, 2012 from Ahmedabad- to -DELHI -to- DEHRADOON).
> 3. Do i get points on the ticket booked to avail these point?
> 4. OR the Difference amount (Paid EXTRA) for booking tickets while
> availing these points, is liable to fetch me further points?
>
>
> Hoping for early reply,
> Dr. Puneet
> ([protected])
> **************************
>
>
> From: Flying Returns <flying-returns.[protected]@iclployalty.com>
> To: Dr. Puneet Swaroop Saxena <[protected]@yahoo.com>; Dr. Puneet S
> Saxena <[protected]@hotmail.com>
> Cc: punitswarup home <[protected]@yahoo.com>; [protected]@gmail.com
> Sent: Thursday, 2 August 2012 8:45 AM
> Subject: RE: points-status for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]" [Ticket No.
> 85155:119077]
>
>
> Dear Mr. Swaroop,
>
> With reference to your below mail, we wish to inform you that 2532
> miles are available in DOCTOR Pooja Swaroop : [protected] account,
> membership card is valid till 31/10/2015 and 1188 miles will be expire on 31.12.2012.
>
> We wish to inform you that 7558 miles are available in DOCTOR Puneet
> Swaroop
> : [protected] account, membership card is valid till 31/10/2015, and
> 1688 miles will be expire on 31.12.2012
>
> The programme has a provision for extending the validity of miles for
> a period of one year from the date of lapsing, for a fee of Rs 0.10
> (Per mile).
>
> Further we would like to inform you that if you buy an award ticket
> using your miles before miles get lapse the ticket will be valid for 1
> year from the date of issue.
>
>
> Kind regards,
>
> Indrajeet
> Membership Services Team
> Flying Returns Member Service Center
> www.flyingreturns.co.in
> ______________________________________________________________________
> ______
> ____________________________________
>
> -----Original Message-----
> From: "Dr. Puneet Swaroop Saxena" <[protected]@yahoo.com>
> Received: 8/1/2012 10:50 AM
> To: "flying-returns.[protected]@iclployalty.com"
> <flying-returns.[protected]@iclployalty.com>;
> "Dr. Puneet S Saxena" <[protected]@hotmail.com>
> Subject: RE: points-status for My wife(Dr. POOJA Swaroop) & Myself(Dr.
> Puneet) FFP-account Numbers:"[protected] & [protected]"
>
>
> Dear Sir/ Madam,
>
>
> Can you tell me the points-status for My wife(Dr. POOJA Swaroop) &
> Myself(Dr. Puneet) FFP-account Numbers:"[protected] & [protected]". Also
> tell how much equivalent to Rupees are these points & the Validity
> time period upto which i can purchse any tickets on these. points. Can
> these points be gifted to someone?
>
> Hoping for early reply,
> Dr. Puneet
> ([protected])
> **************************

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Comments

  • Ar
      Mar 22, 2016

    Getting FFP miles redeemed has become a real pain. In stead of Air India misleading customers by dangling these miles before them it should simply say, sorry we are not going to redeem that. Actually getting KYC compliance done has become such a nightmare that it is best never to try it . Yesterday I went to Air India Office at Safdarjang Airport New Delhi and as I expected they simply told me to fill in the application, upload passport and address proof and everything will be done in 5 minutes. I have been trying since morning and have failed. After everything is completed satisfactorily, I get message on the screen that my first name, last name and date of birth are coming in duplicate. When I called Air India Helpline I was advised to send an email to flying _returns.[protected]@iclployalty.com and ask them to terminate one of the above. It has become so frustrating that now I have decided to give up. I think those a few thousand miles I accumulated during my service period are not worth so much trouble and effort. Air India may as well keep them . I donot expect any reply but if anyone in the management cares they may send an email to my email address: [protected]@gmail.com. My FFP membership no is [protected]

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