Air Asiaweb site was not working to amend my baggage allowance

I have booked the ticket to Travel from Taipei (Taiwan) to cochin through Flight no D7379 on 08th December. I in fact has forget to add any baggage which I realised later on and I try to amend the baggage weight through the website within 5 minutes but the web site was not working. I tried from Taipei, tried from cochin through my son, but the web site was not working. I was charged at NTD 8400 vide their receipt number 87411 which is more than the actual flight charges. When I complained at the airport, they just told that I need to raise this complaints board.

Please resolve

Dec 11, 2018

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