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Air Asia / poor customer service & refund policy

1 Malaysia
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I booked a flight to Manila at 16 July 9.15pm which was cancelled. I am complaining about how the event was managed and poor follow up refund procedure.
There was no system in place to coordinate 100 passengers in the waiting area whose flights had been cancelled. This was not only poor service, it was also a health and safety hazard.
The customer service personnel kept apologising, but were poor at keeping passengers informed
and of expediting procedures to move people into other flights or the promised hotel.
There is no clear information, either from your people, website or on live chat for refund
procedures.
The whole event has been shambolic. I would like a refund and not a credit note for the flight, as I
will be returning to London and will not be using your service in the next 3 months. I also want an
apology for the inconvenience caused, for the holiday I booked for my dad ruined and the additional
charges I received for hotel cancellation/travel back home.
I will be publishing detail accounts of the incident everywhere I can

Air Asia
Air Asia
Air Asia

Sa
Jul 17, 2015

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