Afni
Reviews and Complaints

I recently had the pleasure of using Afni, Inc.'s customer service for technical support. The representative I spoke with was incredibly knowledgeable, patient, and went above and beyond to assist me with my issue. The service was prompt, efficient, and resolved my problem seamlessly. I highly recommend Afni, Inc. for their outstanding customer support!

This organization has been dealt with by the United States of America Bureau of Consumer Financial Protection. They have also been Hacked and covered up that mismanagement of their Target's ID Information.

You Can Read the Complete CONSENT ORDER Here:

https://files.consumerfinance.gov/f/documents/cfpb_afni-inc_consent-order_2020-11.pdf

Here are samples of their Malpractice.

20. Respondent’s creditor clients did not furnish accounts to CRAs before sending accounts into collection and therefore did not previously furnish dates of first delinquency for those accounts.

21. When creditors would send accounts to Respondent for collection, the accounts often did not specify a date of first delinquency. Instead of establishing and following reasonable procedures to obtain dates of first delinquency from its creditor clients, Respondent would instead select from dates that the creditors did provide, including the date on which telecommunications service was disconnected, or when the debt was charged off, and Respondent would furnish such dates as the date of first delinquency.

22. The disconnect date is not an accurate date of first delinquency because telecommunications services are often not disconnected until after a consumer has been delinquent for some time. Likewise, the date on which a debt is charged off is not an accurate date of first delinquency because debts are often not charged off until a consumer has been delinquent for some time.

They seem empowered to call from unpublished (fake) numbers as if you are supposed to believe they are who they say they are and whatever claim they are making is legitimate.

Dena frageman is an employee of yours who works out of home in Tucson az. She has been convicted of crimes such as theft and drug sales. How is it that she is able to access customer information? Do u drug test or run background checks? A report will be made along with this one to the bbb and if necessary corporate. It's unbelievable how your company can hire people like this and allow them to have complete trust with the information provided about your customers. It's mistakes like this that your company has allowed to skip through the cracks that have innocent peoples life's at jeopardy. I'm literally shocked and surprised how afne and Verizon has allowed this. Your company should be ashamed and I will undoubtedly take this a step further.

Received a call from AFNI and had a person by the name of "Cat" tell me my balance with Verizon was $ 306.24. She stated that she was a Third party collector. (Afni according to Verizon is one of their divisions, so it is not a third party collector) When I finished with her, I got verizon on the phone and had them both listen to each other. Meagan with AFNI, supervisor, preceded to tell me the balance was actually $ 122.00, which is the correct amount. I asked why would Cat state is was $ 300.00, she stated that becuase we have a lot of calls, sometimes there are mistakes. I informed her that I as well handle collections and I have never, never, called a customer and given them the wrong balance. I preceeded to get her to pull the call, all of a sudden, she can't but her supervisor can, but is unavailable. If I was stupid, and didnt know my balance, they would have accepted the $ 300.00 and made a profit of $ 184.00. Drop Verizon, go with someone else, they are crooks and obviously hire thieves!

Lost a job a couple years ago, and went in to cancel my phone contract during this rough time. The people at the local store said that it wouldn't be a problem to cancel, I just had to pay a fee of $125. So I paid it, in cash, out of pocket, right there. I asked if there was anything else that I'd need to do, and the woman told me that my last bill was already paid with the fee, and the contract was cancelled, so nothing should come up again.

July 3, 2017, nearly TWO YEARS LATER, I received a letter in the mail from a collection agency, claiming I owe them $347.80. For what? I called them and all they would say is that I owe them all of that, despite that I paid off my contract and any backed up fees.

Just received a collection notice from Afni that I owe Dish Network $691.06. Funny...I have never had Dish Network service at any time. I have found that this seems to be a common practice of Afni to send out fraudulent notices as well as pick up old debts that are past the statue of limitations and attempt to collect them.
I am sending them a demand for validation of debt by certified mail just to make it legal so I can pursue legal action if they persist. Then I am contacting my states attorney general.
CHECK OUT http://afnifraud.blogspot.com/
http://aaacreditguide.com/collection-agencies/afni/
Will re-post as this goes on to let people know as many details as possible.

I am posting this to actually try and help you, and I encourage you to keep that in mind and read thoroughly through all that I have to say. I was previously a debt collector employed at Afni, and I am going to let you know what I would do if I received a bill from Afni, or had a listing on my credit report from them, and you can go from there.
Let me first explain the difference between debt purchase collections and 3rd party collections. A debt that has been purchased is a bill that the collection agency now owns (these are the accounts that they paid pennies on the dollar for). With 3rd party collections the original creditor (ex:ATT, Dish Network, Direct TV, Sprint, Verizon, etc) still owns the account.
If Afni was handling one of my outstanding bills, my goal would be to make the bill completely go away (without paying)and be removed from my credit report, or if that was not a possibility, I would want to ensure that it does not affect my credit. The first thing that I would want to find out when I call in is if the account is owned by Afni or if they are a 3rd party collection agency. I would make sure they clearly told me, and not just ‘we are handling the account’, which could be either. If it is an account that they owned I would be claiming identity theft. By getting the account closed as identity theft I would not have to pay it and it would be removed from my credit. I would expect Afni to tell me there is going to be an ‘investigation’, but I would have no worries about any actual legal investigation or myself having to provide proof of what I say. I would expect the debt collector to ask me questions trying to link me to the bill as the actual investigation. I would ask what address the service or bills were sent to, and then make sure that I never confirm that I have any connection to that address. I would expect them to be skip tracing and maybe even bring up names of people that I know. I would never confirm that I know these people, even if they have the same last name. I would be confident that doing this does not put anyone else at risk, even if the debt collector tries to intimidate me of that. Then I would t confirm that they are noting it as possible ID theft, and then I would call back in 1-2 weeks to see if the account had closed. If so, I would request a credit delete letter faxed to me. If the account is not closed, I would call the credit bureaus and claim ID theft and then check back with Afni in another 2 weeks.
I would not attempt identity theft if Afni is a 3rd party. My reason for this is that the original creditor will require things like police reports, proof of residency, and fraud affidavits filed. These companies also have much more information on the account, and they will be able to do a better investigation. Also, they will still be getting a portion of what I pay if I do pay it, and paying the company that you actually owe is the right thing to do.
So, if Afni is the 3rd party collection agency, my concern is then having it removed from my credit, not updated as paid. To do this, it is important to make them think that I learned about them owning the bill by checking my credit, not from receiving a letter from them. I would want to check my credit before I called in to see if it is on there, then I could call in and say ‘I saw this on my credit and I didn’t even know this bill was with you, what address did you send something notifying me to?’ No matter if they have the correct address for me or not, I would tell them they sent it to the wrong address. At some point I would be certain to ask for a credit DELETION because I never received a first notice.
Is it on my credit and are they going to remove it are very important questions to answer if I am planning on paying the bill with Afni. 3rd party collection agencies only have the accounts for a certain time period, and it is typically 6 months or 12 months. When the agencies time frame is up, the listing on the credit will have to be removed and the account is placed with a new agency. The new agency will then be required by law to wait at least 30 days before reporting it. If Afni will not remove it, I would ask them when they received the account and then keep an eye on the account and catch it right when it changes agencies so that I could pay it before the new agency has the chance to report it. If I was planning on doing payment arrangements, I would just set the money aside each month and save it until it switches agencies (why would I give a dime to Afni if they refuse removal?). When it switches agencies I could then pay them what I had saved, and if I still could not pay the bill in full, I would try to work out a payment arrangement were they will agree to not report it.
If I was in a situation that I was trying to use my credit and I could not wait for the account to move to another agency, I would then resort to filing a complaint with the Attorney General and BBB to see if Afni changes its position on doing a credit removal.
No matter what route I had to go, I would keep a couple things in mind. #1. I would be nice to the debt collector. They are just a person doing their job and they do put up with a lot of abuse. Being a jerk to these people will not help out what I am trying to do, but if I am nice to them it may help the cause. A lot of the things they say come from company expectations. If you are mean to them they may use the company policies and the guidelines as a way to get back at you, but if you are nice, they may use them to your advantage. #2. Carefully think everything over and plan everything before making the call. Debt collectors are lied to all the time, and they are trained to catch you up in your lies. EVERYONE slips up when they lie! #3. Again, I would be nice to the debt collector. They probably just got done being yelled at by some jerk before I called in, and at certain point this can begin to affect how they talk to others.
No matter how the conversation goes, I would also expect the collector to do something like acknowledge what I say to them, then use an empathy statement, then point out how I am responsible for the bill, then talk about resolving it and a benefit, followed by telling me to grab debit/credit card, or checkbook. For example, if I was disputing a bill with Afni due to poor service with the original creditor, I wouldn’t be surprised to hear them say ‘So the service was bad and you decided to cancel, I’m sure that can be frustrating to have to deal with. However, you are responsible for any bills before you canceled. We could put this behind you and get your credit updated. Grab your debit or credit card, or we accept check by phone’. Once again, I would expect them to ACKNOWLEDGE/USE EMPATHY, POINT OUT RESPONSIBILITY, OFFER TO RESOLVE/BENEFITS, then I would expect to hear the words DEBIT OR CREDIT CARD, or CHECK BY PHONE.

Received a letter to settle an account that never existed. The letter claimed that I could pay half of the total balance of an AT&T Mobility bill. I have never had an AT&T Mobility account. I googled the company, and found pages and pages of reports of fraud.

I was sent a "Pay only HALF OF YOUR BALANCE to settle your account" offer. I never have had an account with the company they mentioned:T-Mobile. The said I could pay either online or with a credit card. They asked for my social security number plus my credit card number and 3 digit code. I tried to call the number they provided but it was not working at the time. Checked this company out online and found numerous complaints about bogus charges and amounts due...and the same sort of pay half the amount requests that I received. They told me that they couldn't report me to the credit bureau because the debt was so old, etc. They mentioned that they had tried to contact me before but never have...I believe that this company is a ripoff and a fraud and should be stopped. What they are doing is a scam and a hazard to senior citizens and people everywhere. They need to be stopped/prosecuted. If you need documents I can provide them. Thank you for your kind attention.

AFNI has attached my address to someone elses debt as it appears that me and the debt have similar names. I have confirmed with them that my social security number does not match that of the real debtor. They have placed a collections account on my credit file using my name and home address only. I have contacted them by phone and by letter and they refuse to discontinue their threats and harassing letters and calls. I'm not sure what my options are for suing these ###, but this is my first step prior to contacting a lawyer.

I got a Bill today from afni Inc offering Me a discount payment offer on a bill from a cable company that I had over 7 years ago. Mind you I, I haven't received a bill from this company, Telling me I owe this bill, Just out of the blue I get this payment offer from afni Inc, I looked up statue of limitations in Ore. And the law states, after 6 years you can't be sued for the bill.

I received a collections letter from Afni.Inc stating that they were "making another attempt to contact me regarding my overdue Verizon account. They were offering to settle for half what they said we owed ($577.75). The spelling of the first name of the person addressed on the letter was similar to mine, but not the same as my first name. The last name was the same as mine.

I have never had a Verizon account. When I checked with Afni by phone the manager said "they would remove my address from the computer so I should disregard the letter." When I asked why it was sent to me in the first place, the manager became verbally insulting and said "then I should ask you why you were opening other people's mail."

I called Verizon and spoke with their Fraud Investigation Department, and was told that they have no record of there ever being a Verizon account in my name or under my SS#. The Fraud investigator said Afni.Inc. was probably doing "skip tracing" with just the name on the account to see if they could find anyone with that name anywhere to send the collection letter to. I suggest anyone who gets anything from Afni.Inc. check on it carefully before paying them anything!

A company called Afni sent me a collection notice for an AT&T bill of over $500. The problem is that I have never once had AT&T in my life; I've only had Verizon. Furthermore I've never had any problems with Verizon and I've paid my bill on time and never lost service. So these fraudsters have tried to charge me over $500 to collect on a service I've never once used or paid for in my entire life! Plus they said in the letter that I only had 30 days to pay up.

Not only is Afni trying to get me to pay money for something that I do not owe, but they are threatening to try to damage my credit if I don't pay! They are harassing me for a debt that I've never had. This is extortion and is illegal!

If you get a collection letter from Afni Collections, Inc. do not pay them! Afni is a scam and a fraud and you can't cave into their illegal harassment! And now I'm worried that my credit will be damaged because these fraudsters will ruin it or that they'll hand over my fake debt to another scammy company!

OMG! These people are plum AWFUL! I applied for service through tmobile and discovered that there was a old account created in 05 well i was only 16 in 05. So i was told to contact AFNI where my account had been sold. So i called and that lady was just so RUDE! Basically calling me a liar, and telling me my only option is to pay this 800.56 dollar bill! Does anyone know if there is futher actions i can take to resolve this matter without paying for something i had NO IDEA about?
Thanks in advance for yall's help :)

MY DAUGHTER RECEIVED A LETTER FROM AFNI STATING SHE OWED (APPROX.) $2, 785 TOAT&T.
SHE IS 23, HAS NEVER HAD AN ACCOUNT WITH AT&T. I UNDERSTAND THAT THIS IS A BOGUS CLAIM BUT CAN THEY DAMAGE HER CREDIT RATING? I READ THAT WE SHOULD NOT CALL THEM, OR GIVE THEM ANY INFO EXCEPT FOR WHAT IS IN THE FORM THEY SENT. WHAT, IF ANYTHING SHOULD WE DO?

They sent me a bill stating I owe 929.52 for a ATT mobility and I'm seeing different complaints online stating that they are a fraud company using fake companies to collect money.