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[Resolved] Aflac / claim

1 NY, United States
Contact information:
Phone: (800) 992-3522

I had knee surgery October 20th. I filed my claim the following week. They sent me a letter requesting my physician's notes. My physician's admin sent the information. When I phoned AFLAC, they told me there was a income discrepancy between what I submitted & what the job submitted. They also told me, once they clear that matter up, they'd have to reimburse me for the money I had been paying at a higher premium. I sent emails to 2 agents & headquarters.
As of today, I'm still waiting for my claim to be disbursed, because my status continues to say pending. I'm so frustrated with AFLAC, I don't know what else to do!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Aflac Customer Care's Response, Dec 09, 2010

    Hi I'm AflacPhyllis, an Aflac employee here to help. I can look into this for you if you would like. I will need the name of the policyholder, the date of birth and zip code. Please email this information to me at [protected]@aflac.com.
    Thank you,
    AflacPhyllis

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