Advantage / Car RentalHidden fee!

Review updated:

On today’s date, August 07th 2007, I had the misfortune of dealing with Advantage Car rental. A company has never treated me so rudely in my life; upon returning a vehicle to your Matheson location here in Mississauga, Ontario.

On Aug. 03, I was in an accident with my two children. Luckily no one was hurt. I was told I could have a car rented and delivered to me at the scene of the accident. I was more than willing to accept this offer and obliged to use this service. I was happy to see Advantage showed up within 20 minutes for my two children and myself.

Upon returning the vehicle after having it for all of 3 days, I decided I had used the car long enough. I was bombarded with aggressive questions as to why I was returning it, and now I’ll be charged a $100 early drop off fee. First of all, the Advantage representative who showed up at the scene assured me there were no additional charges. Secondly the rep behind the counter proceeded to tell me in a very offensive, humiliating manner “why did you have us show up on a Friday before the long weekend to deliver a car when you didn’t need it?” Thirdly what constitutes an early drop off fee; I had the car for 3 days. Because this is an insurance claim Advantage thinks they can get more money out of my misfortune!

I will not be satisfied until 1. the rep is reprimanded for his actions and 2. reimbursed for this so called drop charge (cancellation) fee. and other unexplained fees.

I will never use this company again.

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  • Ca
      Nov 17, 2009


    I read your complaint regarding your dispute with Advantage Car Rentals. I had a very similar experience recently. My final bill was hundreds of dollars more than the original on-line booking total. When I picked up the car I even showed the on-line agreement to the attendant to confirm its validity and he said it was correct (which turned out to be untruthful). He never informed me that numerous other charges would be added.
    I will be documenting my experience and forwarding the dispute to numerous agencies (listed below). I think the case I put forward will have greater impact if I could provide proof of similar experiences from other customers (there appears to be many more like us on consumer web sites). We may not get our money back, but I want to have pressure put on Advantage to stop misleading its customers.
    I’m wondering if you would like me to add your name and some contact info (preferably at least an e-mail address and/or phone #) to the documentation I send to these investigative agencies. If so, please e-mail me with your info at [protected]

    Metro Toronto Police Fraud Squad
    Unit Commander: Staff Inspector Susan Grosvenor
    40 College St., Toronto, ON, M5G 2J3
    Phone: [protected]

    Better Business Bureau of South Central Ontario
    100 King Street, East
    L8N 1A8
    Telephone: [protected]

    W5 Consumer Show – CTV News
    Anton Koschany – Executive Producer
    P.O. Box 9, Station 'O, '
    Scarborough, Ontario, Canada
    M4A 2M9
    Telephone: [protected]

    Market place CBC News - Canada’s Investigative Consumer Show
    Senior Producer: Michael Gruzuk
    CBC News: Marketplace
    P.O. Box 500
    Station A
    Toronto, ON
    M5W 1E6
    Phone: [protected] (toll-free)

    Go Public: CBC News
    Producers: Kathy Tomlinson, Enza Uda and Marc Baby

    Hilton Hotel Toronto Airport
    General Manager: Gordon Chow
    5875 Airport Road
    Mississauga, Ontario, Canada, L4V 1N1
    Phone: [protected]

    Toronto Airport Authority
    Marilynne E. Day-Linton, Chair of the Board
    Greater Toronto Airports Authority
    Toronto Pearson International Airport
    PO Box 6031, 3111 Convair Drive
    Toronto AMF, Ontario, Canada L5P 1B2
    Phone: [protected]

    The Toronto Star
    Editor: Michael Cooke
    Managing Editor: Joe Hall
    On Your Side @ The Star
    Journalist: Ellen Roseman (columnist who exposed ACR’s fraudulent practices in a previous article – included in customer reviews below)
    One Yonge Street
    Toronto, Ontario
    M5E 1E6
    Phone: [protected]

    Associated Canadian Car Rental Operators
    President: Bill McNeice
    8120 Lawson Road, Unit 2
    Milton, Ontario
    L9T 5C4

    CIBC Visa Credit Card Services
    P.O. Box 4058, Station A
    Toronto, ON
    M5W 1L8
    Ministry of Government Services
    Consumer Protection Branch
    5775 Yonge Street, Suite 1500
    Toronto ON M7A 2E5

    0 Votes
  • Ma
      Sep 09, 2018
    Advantage Rent A Car A Hertz Company - junky vehicle
    Saint Albans
    United States

    i rented a vehicle from hertz about a year ago and the car was total junk. scratches all over the car and the window had a crack in it. the car was also dirty inside and outside.

    0 Votes
  • Ho
      Sep 10, 2018
    Advantage Rent A Car A Hertz Company - Reimbursement
    New Jersey
    United States

    Hi, I'm requesting reimbursement for my OD fees.
    RR# [protected] H41936014C4
    Unique Query Reference # [protected]
    I've submitted bank statements along w/ a letter from the bank. I've been reimbursed $500 I'm looking 4 reimbursement of $120 in OD fees!
    Sum of people I've spoken to who OBVIOUSLY w/no help!
    Ed 7843

    0 Votes
  • Cp
      Oct 21, 2018
    Advantage Rent A Car A Hertz Company - Car rental
    Grand Rapids
    United States

    7/15/17 a Hertz parking attendant did an exaggerated backout of a Hertz rental car not looking around (at my parked rental) & slammed into passenger front panel of my National rental. 3 people screamed, waving No, No! & Stop! without success. The Hertz Mgr Susan Smith was RUDE, not cooperating with Airport Police reporting or me! UNBELIEVABLE!

    0 Votes
  • El
      Nov 05, 2018
    advantage Rent A Car A Hertz Company - Daily car re talk fees
    United States

    I ordered a Hertz car via 800 number and got a quote of $36 a day. When I picked up my car the rate was $58 a day. I was told the $36 a day rate was the approximate rate as it said on form. All inquiries on the internet rate the price as $34 and above. Did not see A $58 daily rate.

    0 Votes

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