Advanced Disposal Services review: customer care incorrect

I requested a bulk pickup of a couch and received a confirmation e-mail from their company on the same day (15 Jan 2019) stating they would pick it up on my next scheduled pickup date. Found out that TODAY they did not pick it up because it is not in their contract nor were they willing to work with me. All I was told was to contact a different company to come pick it up and I didn't even receive any reparations from this company for their mistake. The only thing they said would happen is their supervisor will talk to the person and ensure this does not happen again. If someone promises something via e-mail, they should follow up on it 100%!

I can provide the e-mail if requested.