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Adorama Camera / non-response to complaints

1 42 West 18th StreetNew York, NY, United States Review updated:

One year ago, I purchased an Epson printer (R1900) from Adorama (42 West 18th St., NYC). I telephoned customer service twice and wrote one return-receipt letter, each time requesting a techie to synchronize my monitor and printer (three professional photographers had been unable to repair the difficulty). Each time of attempted contact, I stated that I expect to pay for the techie. Adorama never responded to my requests (and, never explained why they could not help).
Dr. MW, New York City

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Comments

  • He
      12th of Dec, 2010
    0 Votes

    Dear Dr Weiss

    I was concerned to read your posting, and firstly would like to apologize for any confusion, and the apparent lack of responsiveness from Adorama.

    We don't actually have any Adorama technicians - we are a retailer only.
    The unit you purchased came with a full warranty from the manufacturer, Epson, and that is who you would need to contact for warranty service; we simply don't have that expertise.

    You should find all the contact details you require here: http://www.epson.com/america_north.html but please do let me know if you need anything else.

    Helen Oster
    Adorama Camera Customer Service Ambassador
    HelenO@adorama.com
    http://twitter.com/HelenOster

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