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Adidas / 'adventure' shoes

1 China Review updated:

On the 5/24/08 I bought some trainers from the Adidas store on Nanjing Lu in Shanghai, China (see attached receipt for information).

The shoes were advertised as 'adventure shoes' they fitted very well at the time but after two days of use, walking around Shanghai, my feet were in considerable pain and I had to reschedule my plans to climb mount Huangshan because my feet were in so much pain. I believe strongly that the shoes material is extremely bad quality and not what I expected from Adidas.

I have been trying to contact Adidas by email and phone but they have not responded and their email address in China keeps returning my emails.

What can I do about this?!!

Not what I would expect from Adidas

Ro
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Comments

  • Ri
      28th of Aug, 2009
    0 Votes

    Hi
    I bought Adidas Cross trainers from Sportsman’s Warehouse in Tyger Valley. After I wore them the first time in wet weather, i almost slip and fell. I took them back to Sportsman’s Warehouse in Century City, where they asked for all my details and said they will get an Adidas representative to sort out the shoes. (I told them I would like a different pair of shoes) A couple of months later I went for a early morning jog, it was a bit wet, I stepped on a rock, slipped and fell bruising my leg. I went back to the store, complaining about this and that nobody got back to me, so we could have prevented the accident. The manager said i must bring the shoes in now and leave them with him, and that will take a couple of days.(meaning I must drive up and down 4 times to the shop, in the hope of them resolving the issue, where it could have been sorted out the first time i brought the shoes in when they were still new) I hope you can resolve the issue
    Regards
    Ric
    ric.unique@ymail.com

  • Do
      18th of Feb, 2012
    0 Votes

    IThis is not a comment about the previous complaint but rather a complaint of my own as I have spent an hour searching for an item and could not find it nor can I find an active phone number for the weekend. Unbelieveable for such a large company as their sites are non-helpful in addressing customer needs. If anyone knows how to locate plus size women's adidas shorts please pass my way as I am trying to order as a gift for my daughter. So frustrated!!! thanks, Donna

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