ABN Amro Credit Card / Undue charges against my credit card
These is regarding the unnecessary charges forced on my credit card account. I got this credit card in 2006 made some purchase of amount near 9000. I was not sent the credit card statement around 8 months but statement with the late payment and finance charges keep increasing and their collection department collect it from me on monthly basis like this...
=2500 (big Payment from my side deposite in Bank)
=6000 (big Payment from my side deposite in Bank)
I called up customer care and told them that I have paid more than my principal amount and they assured me that this amount would be reverted in next month's statement. I paid the amount other than extra charges but next month they again added extra charges over the extra charges in previous month. I again called up customer care and they again told me that by next month charges will be reverted back. The same thing kept on going and in July, 2007 I applied for the cancellation and wrote the email to card service no satisfactory reply received from their side even they asked me to deposit INR 12500 more amount and after that they will cancel my card.
I talked to a Manager in credit card department but she talked very rudely saying that I have to pay the amount . I don't know what should I do now. They have almost trapped me. When I asked to give any office address where I can talk to any senior person, she declined straight forward saying that it has to be done through phone only. I just don't know what to do.
Please someone do tell me any way out from this problem... I am attaching here the same e - mail i received from their department.
"Dear Mr. Upadhyay ,
We refer to your email dated July 25 , 2007.
We have reviewed your case and would like to inform you that there is an outstanding balance of Rs.12,225.41 which is payable by you post which your credit card will be closed. Request you to clear your dues immediately to avoid further charges.
You may quote the mentioned reference number:0000000, in case you need any further clarification on your query.
Please feel free to write back to us for any further clarifications that you have in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
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