I stopped going to 24 hour fitness about a year ago. I usually frequented the one at Lowery in Denver. The customer service at the front desk had been rude on several occasions and I came to find out that 100% of 24hr fitness' political contributions are to the republican party. I tried repeatedly to discontinue my service by telephone, but was each time put on hold for EXCESS OF 20 MINUTES. After paying for the better part of a years membership fees, and in that time failing to get through a phone call for membership cancellation, I endured the 25 minutes of "your call is important to us" recording and eventually did get a customer "service" representative. I cancelled my membership, but was told I was going to be billed for the current month as the due date had just passed. I protested, citing my difficulties in getting through, and the rep said that I could have gone to the fitness center (where customer service had become so bad) or called, and that they were not aware of any problems getting through the phone lines. I asked to talk to a supervisor, and basically was told that I had not tried hard enough to cancel my membership.
I vow to never again be a 24hourfitness member. Their service is atrocious, they have minimized their staff numbers to a point that they don't care about the customer because they are so overworked, and apparently that is the case with their call centers too. I've since joined a public rec center and am very happy with it. 24 used to have good service and nice facilities. I encourage everyone I know to join the public rec center rather than fund this corperate monster that has forgotten who keeps it's lights on. 24 hour fitness sucks 24/7.