24 Hour Fitness / monthly membership dues
My wife and I have been members/clients of 24 Hour Fitness since 1997 where we joined the club in Pleasanton, CA. We moved to Missouri and have been trying for 4 months to cancel my wife's membership (she gets her workout chasing 4 kids). She has called several times and was told 24 Hour Fitness policy prohibits them from canceling memberships over the phone? What if we lived in a State without a local 24 Hour Fitness Center? She was told memberships could only be canceled "in person". Since I workout at the Chesterfield MO center, I spoke to the person behind the desk the very next day and asked them to cancel my wife's membership - done. Or so we thought, the very next month we get a debit for both membership dues. I spoke to the person (different person this time) behind the desk and was told they bill 1 month in arrears, so billing should stop the following month. Didn't happen. So, once again I brought this matter to the attention of the person behind the desk (3rd different person), and was told my wife's account shows it is "closed/terminated". Guess what, this month we got billed again for both membership dues, and this time the person behind the desk (4th different person) told me I would need to “come back in person during normal business hours to speak with a sales person". Quiet obvious this is an intentional business model implemented by 24 hour fitness to generate unwarranted revenue. Since 24 Hour Fitness Centers do not belong to the BBB, it is difficult without Legal assistance to get them to act ethically and with integrity.
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