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2-10 Home Warranty / Save your self hours and hours of frustration and disappointment

1 10375 e harvard ave suite 100Denver, CO, United States Review updated:
Contact information:

Failure to live up to contract and or professionally resolve dispute.

Dishwasher, broke - called company sent a subcontractor out.

Contractor said it was un repairable.

2-10 states that I not them have to go thru the kitchen-aide because kitchen aide has a lifetime warranty on this product. 2-10 said they will pay 200 USD towards labor cost. Kitchenaide said in no way is the product covered under warranty as I am not the original owner. ( I CONFIRM THIS AS TRUE! ). 2-10 then treats me like Im lying to them about this information, I encourage them to contact kitchen aide them self which they don't do. I once again contact kitchen aide and get them to email a denial letter, forward it to 2-10 home warranty still with no resolve in the mean time I can't even get rid of the broken dishwasher in the event that someone some day wants to repair it!. Horrible costumer service a complete and deliberate refusal to honor contract. Save your self hours and hours of frustration and disappointment.

Va
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Comments

  • Sa
      25th of Jul, 2016
    0 Votes

    2-10 has turned into one of the WORST home warranty companies around !!! When we first went with 2-10 about 12 -13 yrs ago we felt like they were an upstanding and honorable company, who stood behind their word and did what they said they would do. However, since we bought our current house in Dec. of 2012 we have NOT been able to get ANY help from them at all. There is NEVER any service companies that "service" our area, and NOBODY will come here under 2-10 because, according to ALL OF THEM, they can NEVER get paid by 2-10. So here we are for the past 4 years paying for a service that we can NEVER use because there are NO SERVICE CONTRACTORS because 2-10 will NEVER pay them.

  • No
      14th of Jun, 2016
    0 Votes

    Horrible experience. My dishwasher wasnt working well (dleaning or drying well) then the upper rack was loose. One day the upper rack collapsed. Opened the dishwasher door and the whole thing went down - we couldnt even close it...
    Good we are covered! we have home insurance, BUT waht a waste of time and energy. The first contracter came after calling and complaining - 5 days later!!! He took pictures and told me the diagnosis will be ready in 24 to 48 hours. After 2 weeks we didnt have any diagnosis - after calling 3 times, comaplaining and finally talking to the supervisior, they sent another contractor. The last contractor showed up after 5 days. He came, told us the dishwasher is fine, that we are not using the right detergent, left samples and put the old upper rack in place!!! The upper rack is obviously broken and just about the collapsed again!!. I just got an email saying that the "new parts" will arrive in 10 days. We are talking about probably 2 months (altogether) to have a simple dishwasher fix. I could have gotten a new one for the amount of money and energy I am wasting dealing with this horrible company. Save your money and pay out of pocket. If someting simple happens to your house and you have time and patience, it may be OK, BUT if there is major job to be done, something needs to be fixed ASAP - this is not the solution. It will take 1 to 2 months to get something fix with this company. PLEASE dont waste yur money!

  • Ja
      1st of May, 2015
    0 Votes

    HORRIBLE FAKE COMPANY!

  • Ja
      1st of May, 2015
    0 Votes

    1st of May, 2015 by Jamie F.

    I can tell you in Blackwood, NJ they are a scam. I had them in 2013 when I bought my home and was denied a claim. I called for service in Apri 2015 because I didn't have any hot water, the contractor came out the next day to check out my tank. I was in my home only 1 year. He called 2-10 with the diagnosis that I needed a new hot water tank. They told me since I never flushed out the tank it wasn't covered, mind you I have only lived there for a year! The contractor confirmed that it's very rare that they cover ANYTHING. I work for Attorney's so I asked one to help me. He emailed them to return my fee of $417.00. I feel that's the only reason why they returned it. Of course I'm out of the $100.00 for the deductible but I'm just happy I'm done with them! I thought it was pretty strange that my money was removed from my account 5 minutes after I gave them my my information. DON'T WASTE YOUR MONEY!

  • Au
      28th of Apr, 2014
    0 Votes

    NO NO NO - 2-10 Warranty Corp is horrible. We had an issue with lighting. I called to tell them our lights in the living room were not working. They asked if I had checked the breaker...OF COURSE! Then they told me it was not covered because it was a light. NO...it's my entire line of can lighting in the ceiling. Sorry, we don't cover fixtures. It's not a fixture...there's something wrong with the electrical. They wouldn't come out. I called back again to talk to someone else. They told me the same thing because it was all documented. Finally I got through to someone else to explain. They told me someone would call me within 24 hours. WRONG! Three days later I got the call. Two days after that, someone came out. They didn't have the small part needed. Ended up coming back two weeks later to fix a $25 part. Cost less than my deductible. This company is a joke. I just received my renewal letter - NO WAY! Run away from this money making machine. If we took someone's money and didn't complete the job we committed to...we would get sued. This company found a loop hole to steal.

  • 21
      23rd of Apr, 2014
    -1 Votes

    2-10 is the worthless and they have no idea what they are doing other than fleecing. Got bummed twice with me having to pay the initial changes to the contractor who came in and they did not do anything. I had to get it repaired through another contractor. Very horrible customer service too. Would definitely advise against using them

  • Di
      20th of Dec, 2013
    -1 Votes

    2-10 is the most worthless thing to have on a property ever. Paid $70 for some dufus to come out and look at my microwave-oven combination. Tells me magnato and diode are broken, can't find the part number as the mfg label had worn away due to cleaning. Lousy company gives me $250 to replace a SS microwave and oven combination. Taking them to small claims court along with my realtor for using them.

  • Ma
      19th of Aug, 2013
    -1 Votes

    2-10. Is a scam. It started. With a plumbing issue.both. Bathrooms where backed up . And had low water pressure. So I put a claim. In with 2-10. .they sent out plumber you son was a pot head how do I Knw this he was high when the three days later. Than they. First told low water. Pressure was because. The city had a restrictor valve on the main line lie #1 he the so called plumber. Said I.had 22psi. Comeing in the house when in fact I had 45psi Becuse. The city came out and ck .so I called 2-10 back because. The three could not find the main drain. So after they of all the new landscaping .they said the had to go .so I. Called 2-10 again told them .what was going on . And. I paid the 100.$ which while talking to 2-10 the plumber took the ck. I hadn't. Flushed writing .he took off .while talking to 2-10 .so. I found the main drain .next day the plumber James. Says the would be there's first thing didn't show up until. 8:00 pm .wasted a another day to only have there son Christian .show up yes high. .had a little cut on is finger .he say he can't clean out my main drain after I had found it and had the cap off so. .all the had to do was run there's machinery. Christian then calls to tend to talk them out of doing it .so i wasted yet another day.called 2-10 yet a again. .so. James the dad call me because. I told him I was going to put a stop payment on the ck .he comes. out. runs his machine and was done in 15min. And gone in 25 min . Found some dry wall pieces. Laying around not wet.nothing.long story. Had another plumber come out fixed had to pay for it out of my pocket ...the problem was fixed .2-10 sucks the did nothing its about the ck out fee that wad it nice racket I'm call the and my congressman and or something maybe they can fix it. .they are scam where's vise squad at ...becarefull. Of 2-10 save your money. Bottom line...mark. Ohio.

  • Ci
      25th of Jul, 2013
    -1 Votes

    Complaint Description:
    We obtained a homeowners warranty through this company when we purchased a new home. When the HVAC unit stopped working they refused to repair. We had owned our new home for 8 days when the HVAC unit (the AC) stopped working. We were very thankful that we had a home warranty and called right away for them to assist. They responded and attempted to send a company out to help with repairs. They agreed to send someone within a few days. 24 hours after filing our claim we discovered that water was leaking through the ceiling directly under where the AC unit was located. Within a few hours our ceiling had caved in. We had been in our new home for 9 days. We called the warranty company and they upgraded the call to "emergency status" and promised that someone would be in our home within 24 hours as we still had water coming down from the attic. No one came. I spoke with them many times over the course of the week but in the end it took them 8 days to have someone come out to look at the AC unit. Meanwhile, it had been over 90 degrees in our home. Finally, a servicing company came and diagnosed the problem. They told us that we needed a new motor and they would call the home warranty company to authorize the needed repairs. Within a few hours this home warranty company called to inform us that our claim was denied in its entirety. Apparently, we had a "pre-existing" condition with our AC unit. Since we had only owned the home for 8 days when the AC failure occurred then the must have been something wrong before we purchased the home... REALLY????? I'm sorry, but isn't the entire premise of a home warranty to cover your home because you have NO IDEA what may be wrong or how the previous owners maintained their appliances? We had a home inspection and nothing was discovered about the HVAC unit. It seems to me this home warranty company does not stand by what it promises, leaving a new home owner stuck with hundreds or thousands of bills. I thought I was protected by this "insurance". Clearly not. Very very disappointed.

  • Jr
      27th of Jun, 2013
    -1 Votes

    My AC was not cooling so I called 2-10 home warranty they sent a contractor from Air Design to my home. The contractor stated my blower was bad so he repaired. A couple of months went by and my AC wasn't cooling so I called again to 2-10 warranty again, they sent out Air Design contractor the guy stated I needed Freon and he repaired a coil. My AC still didn't cool so I called 2-10 warranty again, and here comes Air Design contractor again this time they tell me I needed to replace the coil they claimed to have fixed. Air Design is a joke along with 2-10 warranty. 2-10 warranty is telling me my out of pocket cost is going to be $475.00, it breaks down like this: Disposal Fee =$50.00; Recovery Fee=$95.00; Duck Work Modification;$195.00; Drain Fee=$40.00; Clean condenser coil=$95.00. I am going to cancel 2-10 warranty as soon as my AC is fixed. This warranty company is the worst I've ever worked with and their contractor Air Design is horrible. I am going to contact Randy Travis and Clark Howard (advocates for consumers TV) Its time we expose 2-10 warranty and their cut-rate contractors to the public and possible put them out of business.
    My name is Janet in Jonesboro GA.

  • Ma
      13th of Sep, 2012
    0 Votes

    If you have a problem with the warranty company bring it to the attention of the Real Estate BROKER not the agent.

  • Ma
      5th of Sep, 2012
    0 Votes

    I have read several of these complaints and ask myself if they are talking about the same 2-10 warranty i have. I have lived in my home for 20 years and had 2-10 warranty for the entire period. I have never had a problem with them. In the twenty year period I have had several repairs to my air condition and one unit replaced with no hassel. Two hot water heaters.. One has as late as September 1, 2012. I discovered my hot water heater was leaking on Friday, contacted 2-10 and the heater was replaced on Saturday. My dishwasher was repaired, garage door opener replaced and garbage disposal replaced. All these repairs were made within two days. I have checked into several other home warranties and if you don't read the fine print you get stuck. I would recommend 2-10 to my friends.

  • Sa
      8th of Aug, 2012
    0 Votes

    HORRIBLE!!! HORRIBLE!! DO NOT BUY!!! I have two terrible stories: We needed them to fix our dishwasher because it wasn't working. Loooong story short, we paid the $75 copay, they sent this HORRIBLE man out to fix it. First of all, he seemed annoyed by having to do his job. Secondly, he started espousing his political, social, and religious beliefs. Thirdly, he insulted my 6 year old son (who was working on his math homework) by challenging him to solve problems that were tremendously difficult (we're talking high school level algebra). He said "Think! THINK! It's NOT that hard! Gah- what's WRONG with kids today?!" He also kept calling my son a girl (after me repeatedly correcting him). We live at the beach. He has shaggy hair. Not long, just shaggy surfer hair. He tried to shame a 6 year old for not being able to do algebra and having shaggy hair. Jerk. He also yelled at my husband for not turning the electricity off. He assumed that we would know to do this without having to be asked. Once the part was ordered, it took 6 weeks to come in. It was a simple fuse. When we called to complain about how terribly we were treated, 2-10 said we needed to take it up with the sub-contractor. When we did, they said they didn't care.

    Second story: Our AC stopped unexpectedly this summer during a 115 degree heat wave. I called them up, explained that I had a 7 month old infant, pets, etc. and they said that technically that qualified me for emergency/expedited status. Great! I thought. HA. It took them 5 days to show up while the inside temperature of the house exceeded 90 degrees. We live at the beach, which means even the worst motel is $250 a night during tourist season: We had to stay with my ex-husband!! (Who thankfully is awesome). The contractor they called was a one man one woman operation that lied repeatedly about when they'd show up, failed to produce an operators license, had me write the copay to a personal name, not the business, and I'm fairly certain the wife was on some kind of drug. AND she espoused religious ideology as well!! Just a word to the wise from someone who lives in the Bible Belt: If someone EVER starts a conversation with "I/He/She used to be a preacher so we won't do you wrong..." RUN. It's NEVER true. These people left saying "Well golly! If we'd known it was such a simple fix, we would've come out sooner!"

    Put the $500+ in a savings account every year instead. 2-10 sends out sub-par contractors and provides horrendous customer service. I'd rather stick my fingers in a broken electrical socket than have them send someone out to fix it.

  • Ni
      7th of Jul, 2012
    0 Votes

    My husband and I purchased a home in Alabama last year and 2-10 was the company provided as the warranty by the sellers. We chose to upgrade the warranty immediately, and even purchased a matching policy for our home in Charleston, SC which is currently rented and going on the market. We had several claims on the home in Alabama, due to aged appliances, hot water heater, heat pump repairs, self cleaning arm of the wall oven, etc., and they dispatched appropriately, with only minor issues with two of the dispatched companies, which the warranty company rectified immediately. Our policy is up for renewal, and we were informed today that we would not be permitted to renew this policy with them for the Alabama home but no reason could be given. They would however, provide a warranty for the South Carolina home. I have read several reviews on this issue, and because of their shady renewal policy, we will not renew with them for either home! We feel we are punished for purchasing a home, that came with a warranty, and because the appliances are aged, they wish to remove themselves. Not good business sense, as when you finally get to the point of repairing the issues, you face many years of no claims and full collected premiums. Also, we have very high end appliances in the kitchen (Viking), which we were told would be replaced with a LIKE appliance. I specifically asked if this meant they would replace with a Viking, as replacing it with anything else would decrease the value of my home. I was re-assured several times, and directed to the clause in their contract that states LIKE KIND replacement. However, when a non-essential part could not be found by a contractor (we found the parts through the dealer for about $100), we were told they would replace a Viking professional double wall oven with a GE. LIKE KIND was described by their manager as having the same features, although the contract does not specify that. Yeah, not! Warranty companies are helpful when you purchase a home that you are unsure of potential problems, but they are counting on collecting your premiums without numerous claims, and this company is the worst. I would not recommend this company at all!!

  • Ed
      22nd of Jun, 2012
    0 Votes

    I have had very bad experiences with this company. A couple years ago they sent a letter explaining that customers might want to opt into paying extra to cover upgrading to r410a air conditioning units if they had a failure. My original unit was 25 year old and failed this year. A month before it failed I called to make sure I was still covered for an r410a upgrade (I had recently learned the age of my unit).

    First of all it took a month to get a replacement unit. The customer service rep. explained that I would be getting a 13 seer Carrier or Goodman. I was working when the contractor was installing the unit-- my girlfriend supervised. When I came to check the work I realized the company had installed a PAYNE r-22 unit with a r410a condenser coil (converted to work with R-22). By 2020 r-22 will not be produced or imported into the US. Afterwards only used r-22 will be available, driving up prices and repairs for older systems. Further more, r-22 is being phased out because it depletes the ozone layer and contributes to global warming.

    The company refuses to do anything significant to redress these issues. They explained that they only install r410a units in states where it is required by law (the r-22 units are cheaper). They also told me that Payne and Carrier are made by the same company-- so are Lexus and Toyota.I recommend not using this company. After my contract expires I will be finding a new company to work with.

  • Se
      27th of Jul, 2011
    0 Votes

    First of all, don't use them. They are scam.

    I tried twice to use them,

    1. Early Feb, the heater was broken. Called them. They basically said if you still had emergency heat then please wait they would send help. I could not risk my 6 month old boy and didn’t want to pay high electricity bill. And I also had the plan to replace the heater. So eventually I called a HVAC guy and got a new unit. Their help never showed up. That month I paid high electricity bill.
    2. Last week, my garage door broken.It is the motor broken first, the chain lost support so the door dropped suddenly. The force was too big, it dragged out the plywood in the wall. So the home warranty used this as excuse. Says it is the wood, not the motor, they don't cover wood. Sort of like, the door hit the concrete floor and damage the concrete floor, they would say it is the concrete floor not the door. Ridiculous! I still used their contract to fix it and paid more than I need. Because I don't want to take another day off and no matter what I had to pay them $100 trade fee. Nice catch.

    When I sat back and thought about this company, they only charged $419 to warranty my 30 year old house, covering all appliances, roofing, pluming etc for a whole year. This is too good to be true. So it is not true. I wrote this just want people to be aware this company is a joke if it is not a scam.

  • Ti
      24th of May, 2011
    0 Votes

    2-10 Home Warranty Company is a complete scam. Trust me I know. I have an insider that told me. They pay the realtors to use them. They open work orders but on follow through on a select few to keep them out of legal issues. PLEASE DO NOT GIVE THEM ANY MONEY. YOU HAVE BEEN WARNED. TIM

  • Co
      11th of Nov, 2010
    0 Votes

    I purchased the 2-10 warranty and found it worthless. I had a pipe leaking an assanine amount of water under my sink. My home was built in 2008, I figured it would be no problem to file a claim. After I filed it and the contractor came out, the pipe issue was not covered. The contractor stated that it would $150 to repair in addition to the $50 deductible.. I paid neither and told 2-10 to go screw themselves.
    I had a local handly man fix it for $60. The part cost me $4!!! NEVER AGAIN. I am looking for another warranty company though. Does anyone have any suggestions?

  • Ga
      6th of Sep, 2010
    0 Votes

    I resently filed a claim with 2-10 for what I thought was a roof leak. Turns out it was a frozen HVAC line due to low refrigerant. When the contractor finally arrived he informed me that he would have to go through 2-10 to order the part since it "should" be covered under the warrenty. He also informed me that this company tends to "drag their feet" on repairs and I should call them and attempt to have them expedite the part, since I have a 3 year old daughter who has asthma and the 90+ degree heat here in the southeast doesn't help it. Upon calling 2-10 back and explaining the situation, the operator informed me that she would notate the claim and have it expidited. Once the contractor filed his part of the claim, 2-10 DENIED the claim and stated that the problem with the freon leak had to be a "pre-existing" problem" and that there was nothing that they could do to help us.

    This company is horrible and is a fraud. I would NOT recommend their services to my worst enemy. $900 later I have my AC unit fixed and working, no thanks to what I thought was reputable warrenty.

  • 10
      13th of Jul, 2010
    0 Votes

    I'm looking for a home warranty company. After reading the above listed complaints, I am not going to use 2-10. Loks like First American Home Protection is good. They list what is covered and not covered. I know some folks who used them and had no problems with repairs. You do pay about 150.00 dollars more per year, but you are covered.

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