2-10 Home WarrantyMisleading Customers

Review updated:

This company has become one of the many businesses trying to scam consumers in the middle of a recession. For many years their home warranty "standard option" covered nearly everything. When its time to renew your warranty, their customer service reps hound you with repeated calls trying to get you to renew. They tell you that "EVERYTHING IS STILL THE SAME." Without notifying customers, in 2009, 2-10 made HUGE changes to their standard warranty. Their standard warranty now covers small parts of an appliance, and they now added a Supreme Option, which costs more money, to cover other parts of the same appliance. So now, you appliance will not be fully covered. Only parts of your applicance will be covered under one plan, and other parts will be covered under another plan, which costs more!! You will not find this out until you file a claim (they still won't tell you about the change), send out a contractor to collect your 50 dollar deductible, and then tell you the part is not covered under the plan, and that the only way the part is covered is under some new plan which costs MORE!!! THEY WILL GET CAUGHT IN THEIR GREED AND GO DOWN JUST LIKE THE REST OF THESE BANKS AND BUSINESSES THAT HAVE SCAMMED CONSUMERS. Don't let them get you FILE COMPLAINTS AND SUE!!!

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  • Va
      Aug 28, 2010

    I would advise homeowners not to get a warranty with 2-10. Theyn do not care about their customers at all.

    +2 Votes
  • Ni
      Jul 25, 2011

    i agree!

    +1 Votes
  • No
      Feb 25, 2014

    Couldn't agree more! I have never in my life written a compliant to the Better Business Bureau but after the endless issues with this company, I felt I had no other option but to make a complaint.

    0 Votes

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