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2-10 Home Buyers Warranty [HBW] / extremely poor customer service not to mention product

1 United States

I have 3 contracts with 2-10 and I am a referral partner! I will not renew any of my contracts with 2-10. My hvac burned up on 01/15/2018. I have had to call them multiple times. Today deanna told me she doesn't know how I fell through the cracks but she would get someone on it tomorrow because today all the management is in training! I has been 40 degrees in my home several time during the cold snap. Customer service stinks! Contractors complain about your inability to answer their calls as well as a business having to wait on hold for 2 plus hours to help one of your customers. Ridiculous! Thanks but no thanks 2-10! You have lost my business and I promise no more referrals to my customers either!

Ri
Feb 6, 2018

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