Colescheck out counter

This review was posted by
a verified customer
Verified customer

Paula was her name. She manned one of the many counters at Sunnybank Hills Coles Supermarket on Friday the 24th of November 2017.
Two customers in front of us received neither acknowledgement nor smiles, so we thought perhaps it was due to a fact that they were of Asian background. Then it was our turn. We speak perfect English albeit our background and still, there was no different in service. We thought perhaps she was just having a bad day until she served a customer after us whom she served rather happily and with smile. I understand the word ‘racist' is thrown around easily now a days but that particular word might have fit her perfectly on that occasion. We feel that she HAD to serve us just because... She would probably serve the company better staying in the background (at home) where she does not have to mingle with people from many nationalities and backgrounds. We also understand that there are racists (or bullies or misogynists, etc) in every work place but if they are unable to leave the attitude at home then ...
We are not going to stop shopping at Coles Supermarkets. Our experience has always been great, team members have always been helpful and friendly... but this particular one. Paula was her name.


  • 0r
    0red Jan 29, 2018

    The Asians never speak are rude agree bad customer service replace with machines better

    -1 Votes
  • Ma
    Marie kristie Nov 28, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Common courtesy and manners is a requirement in retail. whether or not discrimination and racism occurred being ignored can be highly offensive.
    As long as the word approved appears above the pin pad how people feel has no relevance at Coles.

    -1 Votes
  • Po
    pobarjenkins Nov 24, 2017
    This comment was posted by
    a verified customer
    Verified customer

    You don't have any physical proof or evidence that any discrimination or racism occurred. She may have known or recognized the individual behind you.

    0 Votes

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