The complaint has been investigated and
resolved to the customer's satisfactionResolved Cohen's Fashion Optical — customer service - none
resolved to the customer's satisfaction
On Sunday 3/1/09 at about 2:40 PM, I waited for about 15-20 minutes for service to purchase new eyeglasses. One Salesman was occupied with a customer and his 2 companions. A 2nd employee who earlier told me to indicate when I was ready, quickly disappeared into a back room when I did. A female salesperson was squatting down looking thru a drawer for about 10 minutes as we stood nearby waiting for service. We she stood up, I asked her when we would get some service, she quickly returned to her squatting position. I thought that perhaps we were on "Candid Camera, "or the "Twilight Zone."I left the store and then bought the glasses at Sterling Optical.