Coach Outlet review: broken product - a pair of earrings after brought

Date: 11/12/19 time : 7pm-8pm
Coach staff
Last four day ago, my husband visited and brought a pair of earring (worth RM158.00) to me as my Christmas Present.
Unfortunately, I have received the defect earring which is can't wear it and also miss out one of the small logo tag coach too.
I was unhappy due to how come staff choose a broken item to my husband, although is sales item, but the service is too lousy and bad.
Please help to solve out.
Thanks
Regards
Zoe Yeoh
[protected]@gmail.com