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Embarc Resorts
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Embarc Resorts Complaints 20

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J
9:14 pm EDT

Embarc Resorts Sham organization

Been a member since 2010. Can almost NEVER get a vacation reservation over a holiday period. Seems like "insiders" have access to the reservation board long before owners. Now, in 2022, raising HOA fees another 4%. No one in customer service can help, and passes the buck to Diamond Resorts. Just a horrible mess and experience. No one available to answer substantive questions. With the ownership passing to Diamond Resorts, it has become a nightmare experience... and now Hilton owns, with NO communication from them except "welcome". Corrupt BOD who elects themselves year after year, with no accountability, nor availability to owners.

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7:55 pm EDT

Embarc Resorts Points and charges

Can never reserve a room—charging to forfeit your points

Desired outcome: No charge to forfeit

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5:03 pm EDT

Embarc Resorts Unable to book one night with points

Recently I tried to book one night (May 6, 2022) with my points but was told there was no availability and that I could not book a single night. However, when I went on-line to look for a room, several units were available at Embarc Palm Desert if I wanted to pay for the room. I decided to pay for it on Expedia, but do not understand why a member could not book a unit with points.

Desired outcome: Refund of my room fee.

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Is Embarc Resorts Legit?

Embarc Resorts earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Embarc Resorts to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, Embarc Resorts is known for their high standards and safety. If you're thinking about dealing with Embarc Resorts, it's wise to check how they handle complaints.

We found clear and detailed contact information for Embarc Resorts. The company provides a physical address, 17 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Embarcresorts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Embarcresorts.com you are considering visiting, which is associated with Embarc Resorts, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Embarc Resorts is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Embarc Resorts's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the embarcresorts.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Embarcresorts.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The embarcresorts.com may offer a niche product or service that is only of interest to a smaller audience.
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2:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Embarc Resorts Destination exchange program

I really cannot believe someone cannot help me in this entire company. I spoke to so many, Kim Wong, a John and never got to speak the the manager, Warren Shum. I've asked to speak to him many times and all I got is an email where I responded and never received a reply back. I sent Warren so many emails and he never received any response to my specific question, ever and this has been happening for over a year. I have emails to back this all up. This issue started around Covid where I called and informed a representative that there was no way I'm traveling with 3 young children and travel restrictions everywhere. That's when someone informed me of this Destination exchange program where I could bank my points for an additional cost of $160, and my points won't expire. First off, during a pandemic, I think they should not be making customers pay just to save their points. But unfortunately, this was the only option I was given. What happened is I assumed this person I dealt with on the phone banked my points into this program I paid for in 2020 and guess what, she didn't! So to my surprise the next following year when I learned that I have 0 points saved into the destination exchange, I was very upset. I advised everyone there that I would not pay for such a thing for no reason, it's logical and I tried to reason with many representatives there. In order for me to save my points the second year during covid, i had to pay again to destination exchange, which i did in order to save 133 points worth. Again still never getting my first issue resolved. The way the destination exchange program was explained to me was not clear whatsoever. The person originally told me i keep those points for 5 years and still use my current points on the extraordinary escapes, like i've done many times before to access other locations. Well that was not true, only the points in destination exchange can be used and here's the kicker, you have to pay $160/yr to just keep those points in the destination exchange program. What kind of Covid work around is this! It should have been no charge at all during these times. Embarc is going down the drain. It was never this bad before. I think your manger Warren is scared to call me on the phone, and I'm a mother of 3 young children. Why can't he speak to me? I think you need to check your management team. I even asked this person, John, to at least request for me 1 year destination exchange fee to be waived for me since the mistake Embarc made in 2020 and never banked my points, and he thought that it may be something he could request for me. Well after John discussed this with Warren, John said he did not get that request approved because it's a third party fee. But how is that my problem? I was charged this cost and never got all my points banked in year 1. And what a terrible program, trying to make money off of people during a pandemic. I think it's terrible. Embarc, do something about your management before the business goes down the drain completely. No one will recommend others to but this timeshare.

Desired outcome: I would like to get my money back from 2020, since my points where never even banked.

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11:34 am EST

Embarc Resorts Banking points policy

We are a member of EMBARC (formerly Club Intrawest) since 2000 and we've been paying the yearly fee as required. With the Covid 19 situation, we are unable to travel to Canada given the quarantine and travel restriction. Due to the inability to travel, we have asked EMBARC to give us permission to bank the points. In total, we have 564 points that can be utilized but we were told we can only bank 250 points. We received this response on December 12, and were told that the "Board of Director does not allow exception of any kind to points savings rule". As an loyal and long time member, this is truly unfair and this is not of by choice on our part, but the global pandemic which prevent us from travel.

This is truly appalling and we request the management and Board of Director to take immediate action to address this unfair policy.

Sincerely
Natasak Rodjanapiches
Vasana Rodjanapiches
Member : 1-185628

Desired outcome: We request EMBARC to allow us to bank our points in full.

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1:19 pm EDT
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I purchased 158 points of Club Intrawest in 2001 and was told CI would buy it back at full price after 7 years. They sold to Diamond, a timeshare organization that I have found distasteful and predatory. It was because of Diamond that I said I would never be a timeshare owner, but Club Intrawest was different, and it was a heritable asset. Now it i...

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9:58 am EDT

Embarc Resorts Sale of points to my 91 year old mother

January 2021, my mother was vacationing in Whistler at the Embark resort. She was convinced to attend a meeting to which she thought would help her to merge her 2 Embark memberships. Unfortunately it was nothing more than another sales meeting which lasted well over an hour.
Being hard of hearing and 91 years old she became tired and was convinced to sign a loan to purchase an additional 80- points.
She has been a member since the beginning of Intrawest and never felt she needed more than her original points of 320.
Unfortunately she still does not understand what papers she signed, (which she never received a copy of) and does not understand that she owes close to $20, 000.00
Unfortunately member services is of no help and passes it back to sales, sales is of no help as they were happy to collect their commission.
All of this took place during COVID, no masks were worn, very little protocol was in place so on top of all of this it put my mother at great risk of COVID
To top things off there is very little availability at Whistler, which is the closest resort to my mothers home so she stands to lose banked points from 2020.

This is clearly a case of senior abuse and unfortunately no one employed by Embarc is interested in resolving this matter

Desired outcome: refund of points

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10:49 am EDT

Embarc Resorts Embarc Repurchase Program

Contacted Embarc Nov 8, 2018 to request a repurchase. Received a repurchase ticket [protected], they were to go back in 1 to 2 days. Heard nothing. Finally called February 11, 2020 to request a response. February 17 20 emailed Embarc all our documentation. Advised they were behind on updating waitlist. Called again October 14, 2020 as I received no response.Received a letter January 19, 2021 advising us we are on the waitlist as of October 22, 2020. We are number 1665. This is almost 2 years after our original application. We want it back dated.I have called May 27 21, June 21 21 and July 12 21 requesting to speak to a supervisor regarding fixing.No one has called me back, apparently I'm on a wait list for a callback.

Desired outcome: I would like are we purchasing request backdated to the original request of November 2018 as that is when we did it. This would put us way down on the list. They have made an error call

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10:05 am EST
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My partner and I booked our stay for February 9, 2021 at the Embarc Resort in Blue Mountain. We booked the reservation under his name but we used my credit card for the booking. We arrived for check-in on February 9th at 3:30pm. Due to covid restrictions, there was only one person (aside from staff) allowed inside the reception building at a time so he...

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11:44 am EDT
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Embarc Resorts Must return back to Australia due to impending closure of borders due to the coronavirus outbreak

We have been members for over 20 years and have never been treated so badly as now. We came all the way from Australia to ski, the mountain closed one hour prior to our arrival for the week: March 15 - 22nd. We booked our accomodation with Embarc for that week to ski specifically. No notice was sent to us by embarc re: the mountain closure.

We read on the Australian government website they will be prohibiting entry of all visitors to Australia other than permanent residents and citizens. Those on visas - which we are may not be allowed to re-enter Australia due to the coronavirus situation. We booked an early flight back to Australia to: a) ensure we can re-enter due to our visa b) there is no skiing at the mountain during the week we booked.
Embarc will not credit us for the points not used or allow us to move them to a different time of year. We own within the top 10% of member point category and this is how they treat us?

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2:26 pm EST
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In 1997 I bought 120 points from Club Intrawest. Over the course of 21 years I was able to exchange those points from different resorts all over the world. I belong to an exchange company called Intraval International. Unfortunately Club Intrawest became Diamond Resorts and as of late it has been bought out by Embarc Resorts. Since then I am told that I...

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10:47 am EDT

Embarc Resorts Embark air beds

I purchased two twin size air beds sometime in late May or earlly June so that I have sleeping space for my young nieces and nephews when they come to visit. I they're also my favorite place to relax and watch TV on them weekends. I blew one up and used it myself two weekends in a row. On the second weekend, the bed began to lose air. I found the small spot on the felt side of the bed. The patches provided do not stick to it so I tried crazy glue and duck tape and that did not work either. The following weekend I tried the other and after two weekends the same thing happened to this one. That's $70.00 wasted but I didn't give up. I then spent $40.00 on some Flex Seal that was advertised on TV and even that did not seal these very tiny leaks. I am out $110.00 and am very upset. I've been buying air beds for years and have never experienced any of such poor quality. The children never even got a chance to use them. I had not saved the receipts since I'd never encountered this type of problem. I am extremely disappointed with this product especially since it's the most I've ever spent for twin size air beds. I would appreciate some type of explanation or resolution from the manufacturer or the Target store.

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9:18 am EDT

Embarc Resorts Deceptive business practices

I am a Club Intrawest (CI) Member who is considering selling my Club points & ending my membership. Since Diamond Resorts Int'l (DRI) assumed management of the Club (now Embarc by DRI) in November 2015, however, it is unlikely that this will be possible. DRI has the right of first refusal to any Member seeking to sell their membership on the resale market. In fact, DRI prefers that members return their points through forfeit, default of payment or Members even pay DRI to return them. Considering the Club's Repurchase Program? There are over 1, 200 CI Members on the waiting list. As Members, we need to be free to set our point price at a fair market value on the secondary market, which we are now prevented to do.

I am writing to invite you to join fellow Club Members, over 1, 000 strong, who are united to work together, to inform, educate & campaign against DRI's management of our Club. A Members-only group was launched on Facebook to connect with the 22, 000 Members since DRI refused to provide the Membership contact list to facilitate our inter-communication. Also, a website has been created to share key Club documents, explain how the Club is bring managed to benefit DRI, not the Members, provide updates on progress & info on selling points, etc.

Did you know that although we Members own 94% of the Club points & Intrawest/DRI has 6%, the Club instruments were written to give them a weighted voting power of 15 times that of Members (or 48% voting power) in all elections? Did you also know that Intrawest placed their employees in 4 of 5 positions on the Board of Directors, thereby ensuring DRI controls the Board & our Club? Join the Members group: https://www.facebook.com/groups/clubintrawestowners/ and website: http://citheownersgroup.wix.com/home

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Weasel69
Melbourne Metro Area, AU
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Dec 10, 2021 3:32 am EST
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I was stupid enough to buy into Club Intrawest by their sleazy salesman. I live in Australia and cannot afford to visit every year with my wife. The air tickets alone are over $4000. The lying dog that conned us into joining assured us we could get 2 weeks every year at Whistler in peak season. Gullible, I know.
If I am lucky, I can get 5-6 nights at Whistler and maybe 1-2 in Vancouver at the end of the snow season in May. This is not economical at all. I have instead paid to stay 10 nights at the Crystal Lodge in Whistler with 9 days lift pass for a great price.
I wish to god I never bought into Club Rip Off.

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JodyLynne
Key West, US
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Apr 30, 2021 3:52 pm EDT
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I am a Diamond Resorts Club member having purchased from Diamond Resorts. Is this owners group for Diamond members also or only for Diamond Resort members who were originally owners with Intrawest? Thank you!

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Bruce in ME
US
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Aug 30, 2020 3:15 pm EDT
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Not on Facebook, but a Club INTRAWEST member since 2003. Can I join the protest of DRI tactics?

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Jenn177
CA
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Sep 19, 2018 7:23 pm EDT
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Terrible Embarc Time Share Presentation at Mont Tremblant

We were very happy with our official time share presenter, Diane. She was friendly, helpful, and thanks to our experience with previous other timeshare presentations, promised to focus on the information or “meat” of the product, and endeavour to keep us under the two hour presentation timeframe. However, Gary, presumably her supervisor, kept entering the room and interrupting her. At first, this was fine, but every time Diane started to show us something, Gary would come in and do it instead. We found him quite annoying after a while. He kept bragging about what the Embarc program could do. He could find any place, any time for us. Just name it. Well, he couldn’t do it, and made himself and Embarc look foolish. He explained that the system must be down, although how do we know that? There was no notice that the site was undergoing maintenance – it was just his say so. There was nothing that he could show us that impressed us at all – certainly a far cry from “selling” the product. Then Gary suggested that we should accept this system/program shortcoming and buy anyway. He said this failure showed that he was human and even Embarc was not infallible. Right, that sounds like the kind of product we want to buy.
After reviewing the numbers, we were not convinced that a purchase with Embarc was right for us. We asked about a buy back policy if we were not happy with it or if our circumstances changed. He informed us that there was no buy back policy! They would only buy (and insisted on right of first refusal!) if we first lined up a private buyer ourselves.
When initially questioned about what we would want if we could design our own timeshare product, we explained that we would only consider a system that was more efficient, flexible, and at least as economical as what we were currently doing. We have recently been searching for vacation destinations on the AirBnB and HomeAway websites and have been very successful. Disregarding the exorbitant purchase price, Embarc’s cost per vacation could not compare to the prices of places on these sites. We told him that we could find similar places cheaper using our own search methods. At this point, Gary said that if we were cheap, then perhaps this wasn’t the product for us. Embarc offered deals on more exclusive and highly priced units. Gary resorted to mudslinging – and called us cheap!
Not only did Gary fail to sell the Embarc product by making it and himself look inadequate and unprofessional, he resorted to insulting his prospective clients, who were still involved in the sales presentation, which, thanks to him, lasted nearly three hours, after Diane had promised she could complete it in less than 2 hours!
As we have attended time-share presentations in the past we knew what to expect. However, we have never experienced anyone as unprofessional as Gary! It was a very annoying way to waste three hours of our time and reinforces the fact that the timeshare industry has not changed from the high pressure sales tactics that has given it such a poor reputation. We were hoping the Embarc would be different, but we could not have been more wrong. :(

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Melvin56
US
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Jul 02, 2018 12:44 pm EDT
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i am another dis-satisfied customer of Embarc Diamond Resorts... trust me... stay away !

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J Chris Cochran
US
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Jun 20, 2018 9:49 am EDT

This information is correct. I have been a member since 2004. At that time, I purchased points with Club Intrawest. They prices have gone up, the amenities have been reduced. The availability has declined, thus, watering down the value. When I purchased, I was told that Intrawest would guarantee that they would repurchase the points at the original sales price after 7 years. I have been a faithful member for 14 years. nevertheless, this turned out to be another lie. Currently, Embarc is "kind" enough to let me voluntarily surrender the points for which I paid approximately $50, 000. That's right. They will take them back for free so they can sell them to some other gullible schmuck and they will pay me no remuneration.

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gorsek
US
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Aug 02, 2017 2:54 pm EDT
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We also would like to get rid of our points. Are there any updates on this? I will join the groups and look for current information also.

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ci.theownersgroup
US
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Aug 14, 2016 6:50 am EDT
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The Facebook group is now almost 2, 000 strong and the website is now located at: www.cithownersgroup.org
We are organizing to ensure fairness for the members of Club Intrawest/Embarc and if you are a former Club Intrawest (now Embarc) owner, please join us.

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Melvin56
US
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Jul 02, 2018 12:46 pm EDT
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Replying to comment of ci.theownersgroup

where do i join ? do we have an action plan ?

ComplaintsBoard
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9:58 am EST

Embarc Resorts membership

We, like many people, attended the supposedly 90 minute presentation which incidentally lasted nearly 3 hours. Fairly hard sell from a professional with the usual offer only available on the table that day. We considered ourselves quite savvy and people that wouldn't be pushed into anything. The sales pitch was so
professional and it sounded so plausible that we did eventually sign up - not pushed but persuaded into it. Back at the hotel I did some homework on this organisation and realised that what we were told was basically an extremely stretched fabrication of lies. You cannot simply sell your 'shares' as we were told and they are most certainly not an asset as stated as Intrawest have first right of refusal meaning they won't and aren't legally obliged to buy back your ownership until they feel like it which could be several years later at a fraction of the cost and with you having paid the annual fee for stays which are simply not available. This is similar to the practice of selling hot air balloon rides - ie they sell more tickets than they can possible accommodate. A couple of days later we did read the small print and exercised our right to cancel with the 7 day cancellation period which took a concerted effort as they tried all avenues and delaying tactics to have us change our mind. What is very disappointing is that this scam was sold to us in the tourist information centre in Whistler whilst looking for tours - presumably they too are paid commission to scam tourists bringing much needed revenue to their town. Whilst this organisation is legitimate, it's sales policy and practices would appear otherwise and I can only hope that any potential owners read these entries before they sign up - experience would say otherwise when it's too late. DO NOT IN ANY WAY DEAL WITH THIS ORGANISATION

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Flying Lady
CA
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Apr 16, 2017 6:16 pm EDT

Wow! There are over 3, 000 Embarc by DRI Owners (formerly Club Intrawest), who have joined the Owners-only group on Facebook! https://www.facebook.com/groups/clubintrawestowners/ Have you? Join the dialogue of open and informed discussion about our Club.

In the upcoming June election, cast your vote for Konrad Kawalec, a fellow Owner, for the Independent Director position on the Board of Directors. Konrad's bio & so much more info can be found in the Owners-only website that has been created to share key Club documents; expose how the Club is bring managed to benefit DRI, not the Owners; provide updates on progress & advice for selling points; explain the benefits of completing the Joint Retainer Agreement (JRA); tips for maximizing your points, etc. website: www.citheownersgroup.org

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6:14 pm EDT
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Embarc Resorts Poor Value - can't resell

My husband and I originally bought 100 points in 2005, then added and additional 50 points. Then in 2012 while on a holiday in Whistler we went to a further sales presentation at which the salesmen noted we travel frequently but rarely through Club Intrawest. He assured us we could go on the high end trips we had through Club Intrawest Extraordinary Escapes and assured us we could get help booking such trips, as I said I had trouble booking through the system. We agreed to purchase an additional 100 points with a 20 point signing bonus. I wasn't advised there is a 7 day rescind period which apparently there is. Also my husband is now ill and will never be able to use even the Club's resorts, our financial situation is completely compromised. The Club will not allow us to sell the 200 shares we have paid for if we could find a buyer until they have there money, even if we were to hold the money in trust for them, so now I can't sell the 320 shares to cover the cost of 100 shares. Plus there is the ever escalating yearly cost, $4.12 per point when we joined now $7.13. Also the Extraordinary Escapes part of the membership is non-transferable so your points are worthless. I just want to walk from this nightmare

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Flying Lady
CA
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Apr 16, 2017 6:11 pm EDT

Wow! There are over 3, 000 Embarc by DRI Owners (formerly Club Intrawest), who have joined the Owners-only group on Facebook! https://www.facebook.com/groups/clubintrawestowners/ Have you? Join the dialogue of open and informed discussion about our Club.

In the upcoming June election, cast your vote for Konrad Kawalec, a fellow Owner, for the Independent Director position on the Board of Directors. Konrad's bio & so much more info can be found in the Owners-only website that has been created to share key Club documents; expose how the Club is bring managed to benefit DRI, not the Owners; provide updates on progress & advice for selling points; explain the benefits of completing the Joint Retainer Agreement (JRA); tips for maximizing your points, etc. website: www.citheownersgroup.org

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2:02 am EST
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Embarc Resorts Deceiving annual fee increment calculations

Recently I reviewed my statements and found that what the company claimed the increment of resort dues was not true.
They claim the resort dues was increased from 7.19/pt to 7.31/pt, an increment of 1.7%.
But from what I checked on my bank statements, the resort due was actually jumped from 7.16/pt to 7.31/pt, an increment of 2%.
This may seen marginal, but if you think a hidden 0.3% is added on who know how many hundreds of members.
How much money are they actually getting out of this...I can't even imagine.
On top of that, this is only my second year with them, God knows how long have they been playing this trick on their members.
I would like to raise this awareness to all the members out there.

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Update by dinfinity
Feb 07, 2013 2:07 pm EST

Not quite sure where you're getting at...I know exactly how much resort dues I'm paying.
It's the company who is trying to false advertise how much increment they are making.
When the increase was actually 2% and they state it's 1.7%.

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Rob M R
McAllen, Tx, US
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Dec 17, 2022 1:33 am EST
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Moral

Of this story with Club Intrawest is Never invest $20,000. Into a Time Share. . It has been a very bad decision to put your trust into scam artist from Canada. They should be punished!

I purchased in 2005, paid my annual dues , was made false promises by the Sales People that we pit our Trust into and now it’s Dec 2022 and those liars selling and Developers are not being punished by the Canadian Government.? Something is not right in this picture.

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Flying Lady
CA
Send a message
Apr 16, 2017 6:23 pm EDT

Wow! There are over 3, 000 Embarc by DRI Owners (formerly Club Intrawest), who have joined the Owners-only group on Facebook! https://www.facebook.com/groups/clubintrawestowners/ Have you? Join the dialogue of open and informed discussion about our Club.

In the upcoming June election, cast your vote for Konrad Kawalec, a fellow Owner, for the Independent Director position on the Board of Directors. Konrad's bio & so much more info can be found in the Owners-only website that has been created to share key Club documents; expose how the Club is bring managed to benefit DRI, not the Owners; provide updates on progress & advice for selling points; explain the benefits of completing the Joint Retainer Agreement (JRA); tips for maximizing your points, etc. website: www.citheownersgroup.org

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Richknowles
Vancouver, CA
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Jul 07, 2015 1:52 am EDT

I'm an owner at Club Intrawest Whistler/Blackcomb since 1993 or so. I started with low resort annual dues and a far lower price than today's so know the pain of the increasing dues. I have three kids and my now ex wife and I and the family have recd a lit of use and benefit over the years. We trade with RCI and use extraordinary escapes and spread our points throughout all the seasons and different resorts in the "Intrawest chain". I think our family and lives situation was one that suited this type of vacation system. That said, I'm deeply concerned that many ppl that are not ideally suited to this type of resort vacation have been so completely inconvenienced and duped by the sales staff only to have what I believed to be a reputable club I am a member of act so criminally negligent. While I have enjoyed my membership personally, my deep feelings of being with a disreputable group is making me think twice and wondering what would occur to me, an outstanding and long lived Intrawest senior member, should my financial or life situation change to require me to sell my shares! As I enjoy all aspects of Whistler, I can continue being a happy member getting full value but what happens longer term and what of my emotions related to others suffering as Intrawest members ? I don't know how to reconcile this.

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deeskilady
London, CA
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Jun 25, 2013 6:02 am EDT

Just to balance the board with some experience. I am a points owner and have been for 7 years. We have used the points every year and have always been really happy. We have paid $700 to most recently $800 each year for the maintenance fees. This year we went to Panorama for 5 nights and loved it! Amazing ski resorts and the 2 bedroom condo was fabulous. They are well built, well designed units and maintained well. Last year we went to Whistler for two nights during the summer ( among other travels) and Tremblent for 4 nights. We commonly go to Blue Mountain. The last time we went we didn't use our points but the benefits of membership allowed us a studio for $79 a night. The room is easily a $200 room. I am thrilled with my membership.

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5:34 pm EST
Resolved
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Embarc Resorts deceptive business practices

I got bamboozled bya smooth-talking salesperson 5 years ago at Mt Tremblant. Believed her story, took a witness and notes (they tried to get me to submit my notes to them when I agreed to buy the membership--should have run for the hills right then, but I was an idiot), paid $20, 000 in "equity" and have been paying $1000/yr in dues ever since. This gets me about 3 or 4 weekend days per year at Mt Tremblant. You do the math. It does not work out to $100/nt as the sales rep told me. Their exit plan whenever I complain to them is that I need to make the most of my membership by going at off-peak times, like during the week (where I get docked $300/day from my employer) or during the spring/fall (tell me, how can a person go downhill skiing on rocks and mud?). I might as well turn my thermostat up to 100, close the curtains, and pretend I'm in the Caribbean. I could list a dozen lies that I was told and my notes mean nothing. They dismiss what I've been told, and even though my witness has a good memory, they say it's my word against theirs.
I would like nothing more than to hand in my membership, write off my points in the bank and get my $20, 000 of "equity" back and forget this very bad dream, but again, even though the sales rep told me I could sell back my membership for what I paid for at any time, I find out after I've given them my cash (and it is in the fine print that they give you AFTER you become a member and give them your cash) that this is not the case, they will make me wait 5 years then pay me half of what I gave them.
They deserve a class action lawsuit, and I'm not talking about the black eye in Whistler either, but one launched by its members, to make Club Intrawest accountable for what they do and stop stealing from the very people who pay their wages. I was recently at a Club location, and overheard another sales rep spinning the same lies to another would-be customer.

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David Sadler
US
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Oct 02, 2018 5:57 am EDT

How do I join the CI Owners Group?

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Martha Scott
US
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Jan 21, 2019 3:18 pm EST
Replying to comment of David Sadler

Search on Facebook. They are there. Great group.

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AntonR
US
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Apr 28, 2018 7:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It is getting harder and harder to stay at a resort due to increasing number of people who have access to a limited number of rooms. There must be lots of people who own Club Intrawest points - now Embarc - who would do almost anything to get rid of their points and get out of Embarc. Is there still any appetite for legal action such as class action lawsuit, in Canada?

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JusticeforClubMembers
CA
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Sep 17, 2018 8:27 am EDT
Replying to comment of AntonR

Yes, there has been considerable work done by a group of members. We know the Embarc product and all the governing documents better than Embarc employees. There is a certified Quebec lawsuit that is underway which was commenced by an individual member, Martin Robichard. If you purchased your points in Quebec and you are the original owner you may benefit from this class action. Separately, a group of members created a CI Owners Group which is still active but the group has split in two. The one group controlled by Patrick Cormier under the guise of an Embarc Owners Association, which you have to pay to become a member, are focussed on obtaining concessions and setting up a buy/sell/rent classified area which you have to pay to list your ad. Then there is the other group who is focussed on legal remedies and working with a lawyer in BC. The CI Owners Group was highjacked by the group who have set up the Embarc Owners Association and misinformed members of the CI Owners Group who were part of a joint retainer agreement with the BC lawyer. Unless more Embarc members join the joint retainer agreement it may not be possible to move the legal remedies forward.

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Jakeee
CA
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Oct 16, 2017 7:08 pm EDT
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we have been members since 2007 and in the beginning they were associated with resorts club international {R.C.I.} If you could travel within i believe 30 days from when the booking took place, you could get {with a little searching of resorts} a very nice.An example would be on Kauai we got a fantastic 2 bedroom, 2 washroom, kitchen bar, huge livingroom resort for 40 points total for 7 days at wyndam resort.Even when they still had hilton resorts as one of their options we got some great deals at nice accomodations for points only plus booking fees.Now that diamond resorts have taken over the resort dues have gone up and the benefits have drastically gone down.Just try and go anywhere on points only and you will hit a dead end every time unless y you are fortunate or foolish enough to own 500+ points.The only place your 125 points are going to get you is a stay in minnesota in the middle of winter If you go onto booking.com or any of the other booking sites you can find the exact resorts as interval have for almost the same price, perhaps a little more{$20-$40} more but considering interval charge a booking fee of $20.00 per night american per night it is evident that interval are an absolute RIPOFF. this company has gone from something resonably good to a nightmare for alot of people who have been lied to and cheated out of their money.

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Sol Algranti
CA
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Apr 26, 2017 8:15 pm EDT
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I Just became aware of this website as we are very seriously considering to start legal proceedings against Embarc
Our case would be so much stronger if we join forces and we initiate class action low suit.

Please contactt us

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scafidi
US
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Mar 20, 2017 10:55 am EDT

My story is very similar, ... we where all in at the beginning back in sept 2005. Was very happy for many years. We mainly used it in New York staying at the Hilton, until we where unable to exchange points. Unable to travel, we made a request to help us sell in 2010. We tried selling it personally, even shared it. We where notified in 2014 that the board cancelled our membership and points because of outstanding fees. Nothing was sent to us to sign, ... it's an expensive lesson learned.

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len krebs
US
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Sep 27, 2016 8:33 am EDT
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Include me in your class action suit. Same story was told we would be able to sell our shares after belonging for 10 years at the same price we originally paid. No problem! When attempting to do this we were now told there is a 5yr waiting period and only 10% of the money raised each year on new sales would be available to purchase back shares of those wanting out.
They keep selling new shares which increases the pool looking to use the points to secure their properties.
Also found out that properties that were not available to us for points, were available if we wanted to pay to stay.
What a scam.
We are now stuck with our points which we can not use due to no availability, but can't sell them back, but must continue to pay dues that keeps increasing each year or lose all we have invested.
Len Krebs

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Bingomom
US
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Aug 23, 2016 9:34 pm EDT

If you want to discuss with other member join the members group https://www.facebook.com/groups/clubintrawestowners/

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Richard Alexandre Bourque
US
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Jun 24, 2016 11:55 am EDT

I have just hired timeshare exit for $4000 to get rid of my contract, suppose to take 9 - 18 months, its paid in full but I haven't paid the maintenance fees this year…. will keep you posted

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qubcoach
US
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Mar 13, 2016 10:59 pm EDT
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These guys should work for the CIA. They have every trick from the source recruitment manual off pat. I'm 60 years old I have not ever succumbed to the sales patter from timeshare sales people. 'just go along for 90 minutes and collect $170 you don't have to buy anything'. 16 years I've heard the same patter. Ok. What harm can it do? I consider myself shrewd, erudite and savvy. 5 hours 45 minutes I resisted all the bull then in a moment of weakness I bought passport membership for USD 3673.95. Sucker! I know how to manipulate people for the greater good and foolishly thought I would not fall into the traps that I know how to set. Wrong. My grandmother said bought sense is the best sense. I have bought some sense. Bring on the compulsory 90 minute review.

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Erin Tito
US
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Jan 22, 2016 3:21 pm EST

Hi, I recently was on VRBO.com and I saw Club Intrawest at Blue Mountain advertising their rooms, so I put in a request and low and behold they gave me a quote. I was under the impression only club members could stay at Club locations.

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9:57 am EDT
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Embarc Resorts voice recognition

I have a loved one incarcerated in Bonham Texas.I set the phone up about a month ago where he could start calling home.Well it's a voice recognized service .Everytime he try to make a call he says the system doesn't recognize his voice.There for the calls aren't going through.My loved one told me that you have to sound the same at the time when you recorded it.What if a person just woke up your voice is not going to sound the same.So i called the phone company to complain they told me i would have to call the facility.The facility told me i would have to call the phone company who do i really call to resolve this matter.All i want them to do is rerecord his voice because obviously the first way isn't working.

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3:17 pm EDT
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Embarc Resorts Only new customers get customer service

As an existing customer on a Sunday I could only reach a representative of Embark by following the new customer promts. For those existing customers that need service on a sunday, to bad. And if another company such as Brighthouse want to request you be disconnected and take over that phone line without your consent, they can. You are left without phone service, and no one but you can ask to resend the mistaken order. Now to find all this out for my 62 year old father with no cell phone it took me multiple phone calls between both providers and thier automated systems to receive No help from Brighthouse who put me on endless hold and never called me back, and ultimately had to take a cell phone over to him and have him ask for his service to be returned to him. What is wrong with this picture? They didn't need to verify with him to end his service!

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10:56 am EDT
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Embarc Resorts services

Hi all
I have been a member with Clu intrawest for 2 years now and everytime I ask them to book something for me the answer is unavailable.

until recently I traveled to bluemointain to talk to one of their sales rep and she said to me its too early to book florida Animal kingdom we will have to do it 4 month in advance. so I waited until that date with no answer. so I thought to request it again so I do not loose the reservation.

I learned that this person has left and somebody else took over and did nothing about it until I initiated it again. everything seems fine with the dates the choose for my vacation and availability is confirmend until they called back and saidm only one day is not available as as requested but the others ok. I said its fine book me in another room for that day.

the next time they called was a month later and said I changed your reservation to be not what you asked for but something else.

here I was upset and said to go back and find what I asked for.

the next email I recieved was an option to sell my membership to them for less than the selling price.

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Rickf456
Green Valley, US
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Dec 05, 2023 2:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The website does not answer emails, phones or chat. It is acting like they have closed the doors and are no longer in business.

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vanscott222
Vancouver, CA
Send a message
Aug 06, 2022 1:47 pm EDT

We are at embark Vancouver, they can’t find our reservation, despite having reservation number, email,….it is a heat wave, hotel is booked, I have a disability, my family is with me, all hotels booked…shameful…please help. It is July 28, 2022 , now 6:01pm PST, embarq has no after hours phone, hotel tried…..

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Gwyneth Edwards
US
Send a message
Jan 14, 2016 12:43 pm EST

Hello to all Club Intrawest members: given the current situation (the transfer of the management contract to DRI; sell of Intrawest IRCG to DRI) a bunch of members are all working together to get control of the club. Please visit www.cimembersgroup.com to work together and visit our FB page where we are discussing everything. https://www.facebook.com/groups/clubintrawestowners/ - Look forward to meeting you - Gwyneth Edwards

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Kevin jamieson
Kingston, CA
Send a message
Apr 28, 2014 10:51 am EDT

Been a member science 1998 and agree with all above comments. Would also like to cash out and get away from intrawest. Include me on any class action.
Kevin jamieson
Kingston, Ont.

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mariarosa
Montreal, CA
Send a message
Dec 16, 2013 11:19 am EST

We have tried but Intrawest does not care! From what I have been told this is a life time Membership and possibly your children will also carry this burden. Intrawest will take legal action if dues are not paid the the Board of Directors of the Club will forfeit your membership and cancel your resort points. This much I know because we have not paid Dues for 2 years, our next step is to consult with a lawyer. Also will be contacting Better Business Bureau if they have been other complaints.

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amra
CA
Send a message
Nov 25, 2013 9:12 am EST

Please, did anyone manage to sell the points? We are in the same situation, want to sell 160 points and are on the waiting list. We are on the 535 place after 1 year? Help please! Amra

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mariarosa
Montreal, CA
Send a message
Aug 26, 2013 11:42 am EDT

Yes, they have discontinued the membership. they offer no discount on fees, what is offered is a payment schedule which only suits the company which is 3 months and only when it is paid in full can you use your resort points again.

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dinfinity
Ottawa, CA
Send a message
Aug 14, 2013 12:58 pm EDT
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Somehow the notice message went to my junk mail, good that I caught it this time. So mariarosa, when you say they are discounting your membership, do you mean discontinuing? Or offering you cheaper membership fees? I haven't had the chance to use interval international yet...but I do feel negatively of them quitting RCI, I mean that is the most reputable timeshare out there, and seems like lots of the places you want to book now you need to pay extra cash on it. It ticks me off too.

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mariarosa
Montreal, CA
Send a message
Aug 14, 2013 12:49 pm EDT

we purchased in 2008 at first it was a honeymoon stage, then booking got worse you would have to book 1 year in advance just to go to New York. I would have to convert to Hilton points and that cost was $75. Annual fees increased but service decreased. Financial situation changed and we ask them to repurchase our membership, so we are on a list. They would not tell us where we´re on this list. We have taken further steps, we chose to not pay the fees and now they are discounting our membership. The only action suit I know is in New Jersey I have not heard of any in Canada.

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dinfinity
Ottawa, CA
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Feb 07, 2013 12:52 am EST
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It's really sad to see how many people are on the same boat with me. I've joined the club since 2011, and I gotta say it is no where close to the picture they painted for me during the presentation. As the deals they are offering seems worse and worse compare to what I can get out there on my own. I'm certainly unhappy about they quitting RCI's and joining interval international which I saw complaints on this board as well.

Overview of Embarc Resorts complaint handling

Embarc Resorts reviews first appeared on Complaints Board on Jun 9, 2009. The latest review Sham organization was posted on Nov 2, 2022. The latest complaint deceptive business practices was resolved on Mar 08, 2010. Embarc Resorts has an average consumer rating of 2 stars from 20 reviews. Embarc Resorts has resolved 4 complaints.
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Embarc Resorts is ranked 46 among 73 companies in the Timeshares and Vacation Rentals category

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