CLC Lodging review: Same excuses for two plus years (negative 2 stars)

First, the company I work for has been using CLC for many years. I have been overseeing the charges for 3 years to be sure everything is correct. CLC Lodging has had many issues, even after becoming Corpay Lodging. Currently (and for about 2 years before now), there are invoices that misrepresent the discounts given which means the invoices are incorrectly balanced. In any other situation where there is an incorrect balance with the math provided, you would dispute the charge. Denied every time. Overcharges, wrong rates, too many rooms, and even unexplained holds on accounts outside their network (extended network) and all responses are they "can't be responsible for hotels placing holds on an account." As the customer, we are told to see the hotel reservation quote which is not available in most cases (even went back to January of 2025). This makes checking for the "correct amount" even more difficult. Even with an Account Manager, issues sent by email are hardly answered. Having to resolve an issue with a hotel's GM directly, the hotel is blaming our employees for disrupting the hotel's employee with too many questions concerning commodities with check-in. Sorry, why can't the employee ask for questions when done with check-in? This is not our problem; the hotel needs more experienced employees that can multitask or be verbal. There are holds on our employee at this hotel for over $1,000.00 ($150.00 were for holds on 3 rooms at $50.00 each) including an extra $50.00, $16.00, $439.00, $320.00 and an extra $499.00 that showed up after talking to the hotel GM and they can't explain why they put the holds on his expense account as well as CLC account. Unacceptable business behavior.