SUBMIT A COMPLAINT

[Resolved] Clarinsmission perfection serum

5
S Nov 18, 2019

I bought this serum from fiumicino airport on saturday 16 November for 83 Euros. I only used a dab last night and another this morning and now the bottle is empty!! It was in its packet and looked brand new. Someone has committed fraus and it is either clarins or the airport duty free. In all cases I cannot trust clarins products anymore!! This is outrageous.

Clarins

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Clarins Customer Care's Response · Nov 20, 2019

    Dear Customer,

    We are sorry to hear about the issue that you are having with our Mission Perfection Serum. Please feel free to contact our Customer Care team for assistance with the issue.

    [protected]@clarins.com

    Sincerely,
    Jamie
    Clarins US

Post your comment