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Clairol – Page 10

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1.2

Overall reputation rating based on reviews and complaints

Clairol earns a 1.2-star rating from 2 reviews and 183 complaints, indicating that most hair care consumers are dissatisfied with their hair color products.

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Clairol Complaints Page 10 of 10

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8:06 am UTC
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Clairol awful customer service

I have expeience a severe allery to semi permanent hair color. by this company. My face is swollen to the max. i can't leave my home for severe days. It itches and pus comes from the scalp. It's very painful. I can't sleep at night. I want to sue this company but don't know where to begin. It has to be something they are putting in the product and we as the consumers are not aware. I look like the elephant woman. I only used a small amount. I had a job interview this week too.

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Doreen Snook
GB
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Jul 26, 2010 10:14 am UTC

Sadly I have tried to find a complaints department for Proctor & Gamble, Clairol hair products. NONE found. therefor, I have had to use this site to complain, something I seldom do. I used Nice'n Easy for several years, many diferent shades in the early days and for the last 10 years all shades of blonde. I use only Nice'n Easy every six weeks as I do not like the dark roots showing. Always been very happy with the results. My natural colour is MOUSE.
4 weeks ago I used Shade 104 for a change. The dye burnt my head and I ended up with scabs on my scalp. OK after treatment m y scalp is recovering. Please could someone tell me why this has happened.

I am concerned that I will have the same problem again. I have the
box & bottles from the product I purchased and would like to know how I can return them to clairol for tests.

Doreen

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rosemaguire
IE
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Feb 25, 2010 10:49 am UTC

i used a black permanent dye, the same brand and colour i have used many times before and AFTER 48hrs i developed a severe reaction. its been 2 weeks now and i have only left my home to get anti-histimine injections, steroid injections, anti-histimine pills, steroid creams, antibiotics.as it was after the recommended time for skin allergy test i asked my doctor if anything else could be responsible?, he told me it was definatley the colour because of where the severest of the rash is, eg head, ears, neck etc. I am in agony and severly uncomfortable but at least i can see now. big companies will always get away with anything.

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lilvixen69
Toronto, CA
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Sep 17, 2009 9:18 am UTC

If you are the only person this has happened to, then this is YOUR problem, not theirs. Try to sue, but I guarantee you will be wasting your time.

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8:08 am UTC
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Clairol awful experience

This is regarding Miss Clairol 44 (Red Copper) NEW Cover-Precision Formula. Have used MC 44 for ages, a beautiful copper red. Last night bought MC 44 NEW and dyed my hair. To my horror, an horrible dark brown color was the result, not even red highlights! Tonight is my 40th High School Class Reunion and they have ruined it for me! Went back to Walgreens and bought a much lighter color, but to no avail, didn't lighten any. Now my hair not only has this dark ugly color, not copper not red, and hair damage because of double haircoloring. This new MC 44 stained all my skin around the hairline which the haircoloring stain removal product I bought could not remove! THIS NEW MISS CLAIROL 44 IS NOT THE SAME COLOR AS THE ORIGINAL MISS CLAIROL 44. THEY SHOULD NOT HAVE CODED THIS NEW COLOR AS MC 44 BECAUSE IT IS NOT THE SAME. IT MUST BE CODED WITH A DIFFERENT NUMBER/COLOR. CODING IT THE SAME HAS RESULTED IN THEY RUINING THIS EVENT FOR ME; I TRUSTED IT WAS THE SAME COLOR I HAVE ALWAYS BOUGHT.

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Kathleen Rate
US
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Aug 10, 2026 9:29 am UTC
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I colored my hair two days in row with #8 med blonde and my hair is brown I did it Aug 2 and Aug 3. i have been coloring my hair for years and this has never happened

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Connolly1961
GB
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Sep 05, 2023 1:30 am UTC

bought one of these again prior to this box, all have been okay, i have used them a lot of times same colour , medium ash blond 8A, this one turned out to be a dark colour when i used it ,any reason why my hair looks a right mess now and i am not impressed,cant understand why it turned out different from the same colour i have always used ,

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Emily Rook
GB
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Aug 14, 2023 12:33 pm UTC
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Purchased a box of the nice n easy hair dye earlier today. Got home opened it up and the gloves are not usuble, they have not been produced correctly, this resulted in a waste of hair dye as it was mixed before noticing the faulty gloves.

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Sally Elliot
GB
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Aug 05, 2023 8:06 pm UTC

On the 29th of July, at 11 a.m. my hairdresser came to colour my hair. This was important to me as I was about to meet my son's fiancee for the first time. Imagine my horror and disappointment,

when I saw the result. My hair has a blue tint! I have used this product for many years with excellent results and my hairdresser is very experienced.

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Lucille Cheely
Covington, US
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Jul 15, 2023 3:51 am UTC
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Why does your black hair dye bleed if I wear my white baseball cap it bleed right through WHY ?

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teonnah thompson
Union City, US
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Apr 30, 2023 4:09 am UTC
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I purchase a medium auburn color and the color was complete wrong it was a dark brownish maroon color. I have used the same dye for month this is the wrong color. Completely ruin my hair color that I’ve been working on for months. This was purchased from Newark nj.

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Marina Cairns
GB
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Apr 22, 2023 6:01 am UTC
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i purchased this item with intention of dying my hair a reddish colour .ihad my hair stripped of black colour so that i could have it red only to find now this dye has made my hair dark brown not even a hint of red

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Sharon Brumfield
Conroe, US
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Apr 10, 2023 4:08 pm UTC
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I am very disappointed with this product. I actually used it twice to see if maybe I had done something wrong. Nothing. Left it on 20 minutes the second time instead of the recommended 10. I am very disappointed. I used medium ash brown to cover gray roots. Very sad. The date was April 4, 2023.

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Peggy Lombard
Brookings, US
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Jan 29, 2023 4:42 am UTC
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Per my hairdresser, I chose this product to cover the gray. It did not do much of anything. I left it on the roots only for 30 minutes. I would like a refund or coupons as I have used the Root touch up with much better results. I used it this morning for the first time.

I purchased this product from Walmart on January 11, 2023

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Rhonda234
Melbourne, AU
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Jan 22, 2023 2:18 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I sprayed my roots with this product. When I next looked in the mirror the colour was weeping on my face. I tried to clean it but it kept weeping and smudging. The colour faded from my roots to expose grey hair

About Clairol

Clairol specializes in hair color and hair care products. They offer a range of at-home coloring kits, including permanent and semi-permanent dyes, as well as root touch-up solutions. Clairol also provides a selection of shampoos, conditioners, and treatments designed to maintain colored hair. Their products cater to a variety of hair shades and types.
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  1. Clairol Contacts
  2. Clairol phone numbers
    Click up if you have successfully reached Clairol by calling +1 (800) 715-4023 phone number 1 1 users reported that they have successfully reached Clairol by calling +1 (800) 715-4023 phone number Click down if you have unsuccessfully reached Clairol by calling +1 (800) 715-4023 phone number 0 0 users reported that they have UNsuccessfully reached Clairol by calling +1 (800) 715-4023 phone number
  3. Clairol emails
  4. Clairol address
    350 Fifth Avenue, 17th Floor, New York, New York, 10118, United States
  5. Clairol social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 09, 2026
Clairol Category
Clairol is ranked 10 among 69 companies in the Hair Care category