Complaints & Reviews

Clairol Nice and Easy Foammessy product that stained my new bathroom tiles

This product is HORRIBLE. The colour mixture comes out of the bottle like water and spilled all over my new sink and splashed into my walls tiles, leaving big brown streaks that I don't know if I can remove. Also the 'easy squeeze' foam bottle is hard work and so very backwards in this day and age. I don't know what Clairol think they've achieved with this new product, but I was completely disappointed and will NEVER buy this product again. And I just hope I can get the brown streaks off my bathroom tiles. I have been dying my hair for over 30 years and this is THE WORST hair dye product I have ever used.
Just awful... don't buy it!

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    • Ma
      Mandamcf Jul 21, 2012
      This comment was posted by
      a verified customer
      Verified customer

      This is a DREADFUL hair colour product. I've been dying my hair for nearly 30 years and this is THE WORST experience I have ever had. The No.1 step (the colour, which I use dark brown) gushed out of the bottle and went everywhere, staining my new bathroom wall tiles, floor and skirting boards. Then I tried to get the FOAM out of the bottle and it was nothing short of hard work! It was difficult to apply and smelled horrible ... my whole place smells of the stuff! It was sticky and yukky and I hated the whole process. And my hair went almost black and with a 'FLAT' finish..no shine what so ever. Plus the product stained my skin and will NOT wash off. So I have a bathroom that is now ruined, and a very, very disappointing result for my hair. DO NOT BUY THIS PRODUCT... it is not worth the money and is messy. I can't believe that in this day and age of new technology etc. that Clairol have produced something that seems out of the 1950s. VERY disappointed and really, really angry at the state of my bathroom after using this horrible product...

      0 Votes

    Clairolunpredictable results and clairol doesn't rectify damage

    CAREFUL the new foam is UNPREDICTABLE & Clairol does not stand behind their product! In fact I doubt that they even tested the product sufficiently before bringing it to market. I have been coloring my hair for years and years using a competitor's product and have never had any problems. This morning I used Nice'n Easy foam 5rb (medium reddish brown) and after 22 minutes my hair was pitch black! I called the customer service line and the only solution that they offered was to strip the color from my hair and then re-color with another nice'n easy product. When I told the rep that I was afraid to use 2 more processes on recently colored hair (I figure this would damange my hair and even perhaps make it fall out of my head!!)- he told me that perhaps I should go to a hair salon to have it done - at my expense of cause! I find it amazing that even in these tough economic times a company with a consumer name an repretation of Clairol would basically tell their unsuspecting customers that even though (through no fault of the customer) their product worked in a awful and unexpected manner- The CUSTOMER IS ON THEIR OWN. CLAIROL WILL NOT DO ONE THING TO RECTIFY THE SITUATION THAT THEY CAUSED.

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      Clairolchanging dyes

      I have used Clairol Nice and Easy Light Ash Blonde 102 for approximately 3/4 years. I have tried many of the blone ones in this range and many other hair dyes (Wella, Loreal, Garnier etc) and found Clairol 102 to be the best as it took out the reds in my hair. My hairdresser even commented on how natural it looks.

      The packaging was changed a few weeks ago and I was aprehensive to use it but the website insisted it was just the box that had changed. I did as I always do, the same routine I have done every 8 weeks or so for 3/4 years (My hair has never been damaged by constant colouring either) and when my hair was dried it had a very obvious red tint to it.

      Everyone has commented that my hair is looking ginger/red and i find this very upsetting as i now have to find a new hair dye and spend even more money at the hairdressers correcting it - the whole point of the self dye is to save money.

      I am upset about the fact that they can just change something, probably because they have found a cheaper ingredient. They obviously wont change back to the original 102 colourings so can anyone suggest a new one or at least where i can get a stock of the old one?

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        • Da
          Dawn from Clairol Dec 14, 2010
          This comment was posted by
          a verified customer
          Verified customer

          Hi. I was reading through the messages on the board and came across your post. I work for Clairol and am sorry to hear you’re upset with your color after using Nice ‘n Easy Light Ash Blonde. We are hoping you’ll give us the chance to help make things right for you. Please contact us at 1-800-CLAIROL [protected]), so we may assist you via a one-on-one consultation and help find a shade that might work better for you. Thank you.

          0 Votes
        • Sh
          shetin Sep 05, 2011

          I've used Torrids for years! Platinum Lightening. A "this is equal to that" was given, but I don't see ANY silver within the color suggested. In fact, I see NO silver colors within your list of toners. Silver hair is very popular now days, so my suggestion is that you get with the program. I'm switching to a different brand.

          0 Votes
        • Ly
          lynn haynes Feb 05, 2012

          i just bought born blonde for blonde to black maxi blonde it did nothing but turn my hair red roots are blonde but rest is dark red... is there anything i can do to fix this awful mess!!! i want blonde hair not this red color it is just horible i have to wear a beenie cap to cover it up... product is not good .. its misleading. very misleading. now i got to spend more money to fix this mess it made.. have never been mislead before to this extreeme. its just horrible i stand to even loook aty it and i dont want anyone to look at it either.
          very upset lynn

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