The complaint has been investigated and
resolved to the customer's satisfactionResolved Claim Specialists International — Scam, theft, fraud
resolved to the customer's satisfaction
Claim Specialists International came to our door on 6/2/2008 saying they could work with us and our insurance company to repair/replace our roof if damaged from hail. The roof was inspected by Rick Buresh and we were told it had damage. We checked with BBB and found that CSI had an A- rating and felt that this was a safe business to deal with. We signed a contract with CSI to repair/replace the roof and we paid $2000 down. They finally repaired/replaced roof in November 2008. It turns out that CSI subcontracted the work. We paid the remaining balance to CSI on 1/3/2009. On February 14, 2009 we received a statement of lien on our property from the subcontractor. They state that they have not been paid. We immediately called Claims Specialists International, there was no answer, so we left a voice message that we received the statement of lien, that we had paid the bill to CSI in full and CSI should in turn pay the subcontractor.
We did some searching after 2/14/2009 on the Internet and found that CSI was given a D- rating by BBB on 12/18/2008, membership has been revoked and there have been numerous complaints by mistreated customers recently.