CityBookersmy cancellation refund not yet received

S Nov 22, 2017

My booking reference no : CB974428. I booked ticked 08/oct/2017 for my family, but my daughter my was wrong. I informed them change the name. They asked me 10kwd for name change. I paid 10kwd after few minutes they said me they cannot change the name. You can cancelled the ticket, you can get full amount of the ticket bz you already pay the 10kwd, after few days I send email to them, they repaid me it's on processing you will receive the refund with in 15 working days. Then after 20 working days I send to email they didn't reply me, now more than 35 working days . Still I did not receive my cancellation refund. I my personal opinion any one don't book city bookers. It is fraud
They not care the customers complaints.

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