North Providence, RI 02911
ChubbyChicoCharms.com - www.chubbychicocharms.com
I ordered a number of charms from Cubby Chico Charms. When I received my order 24 charms of a particular kind were missing. There was a note stating that these were backordered (although when I ordered them their site said they had them in stock), and that the missing items would be shipped the following week. I did not receive them. All my attempts to contact the company went unanswered. I left voice mails, I e-mailed multiple times and I sent them a letter. I received no response whatsoever. I have since found that many, many other people have had this same problem. I was unable to resolve the issue through PayPal because by the time I got frustrated enough with their non-response it was past the 45 day resolution period for PayPal, although they did say they would log the complaint on Chubby Chico's account information that they keep. I do not know what the problem is with this company but my complaint seems far from an isolated or unusual case. BUYER BEWARE!