Chipotle Mexican Grill review: When I received my order the chicken was all burnt up, I am not satisfied, at all with it, here in charlottesville va would like a refund

Food was not satisfy with it at all was burnt, I call the restaurants today 12/26/20 and let them know, they told me to email and file a complaint. I paid $ 20.44 for food I could not eat. I had it delivery by doordash which I was very upset when I open the bag and it tasted burnt. I love Chipotle so I hope the next time I go there or order food it will be better or this would be my last time ordering from them or eating there,