Chipotle Mexican Grill review: Online order

I ordered on line on 1/27/24 I paid like $ 24.00 for a steak burrito bowl and quesadilla meal. I got there 3 mins after the time was to pick up and I walked in and was told that there was no order for me. I had to stand there and look up my order again on my phone and then wait for another employee to decide to help me. I live only about 7-8 mins away and when I got home my food was cold, no telling how long it was sitting on the shelf. I tried to call but it is a hassle. I really would like a refund as the food was not anywhere where it should be and for that cost is un satisfying. you can reach me at [protected] or my email

[protected]@hotmail.com