CB Restaurants and Dining Chipotle Mexican Grill Complaints #2-21

Chipotle Mexican Grill Reviews and Complaints

Chipotle Mexican Grill review: Charging extra without telling

Vicfir of South Pasadena, US

Nov 12, 2023 2:52 pm UTC

Verified customer

Went to Chipotle in Brentwood CA (11690 San Vicente Blvd. Los Angeles, CA 90049) and ordered 2 Quesadilla and a burrito.

She told us the Quesadilla comes with 3 free sides and we asked rice and beans and Guacamole and she never told us this is not a side and extra. We we paid I saw the total is to high for what we ordered. the receipt showed we got charged twice $2.65 for Guacamole. I asked why you didn't tell us at the time of order otherwise we wouldn't ask for it and we got only 2 free side instead of 3.

She said sorry and turn to the next customer. This is unacceptable. We goes to lots of other places the always tell this is extra before adding (For example Panda Express)

My email address is [protected]@yahoo.com if you have any other questions.

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Chipotle Mexican Grill Contacts

Chipotle Mexican Grill phone numbers

+1 (800) 244-7685

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+1 (303) 595-4000

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+1 (949) 524-4126

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Media Contact

+1 (303) 222-5912

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Chipotle Mexican Grill emails

mediarelations@chipotle.com

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Chipotle Mexican Grill address

1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States

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