Chennai Packers & Movers — Horrible, nightmarish experience
This is about my experience with Chennai Packers and Movers, which is totally unforgettable from a concern which advertises as "No Tension Shifting" firm.
I booked for a local shifting within Chennai with Chennai Packers and Movers and confirmed the date and time for shifting. They agreed to shift by Sunday evening 5 p.m, so that we thought of spending our night in settling things at new house. Apparently, we called them to confirm the appointment at 4.30 p.m. They said that their ppl have got held-up at some unloading process near Anna Nagar, (which is far from Besant Nagar), and hence can except the team by 6.30 p.m. This made us feel nervous, still with no other go we waited till 6.45 p.m and gave a call to their representative, who said the vehicle has started 15 mins back and is on the way... we believed his words and waited till 8.15 p.m (considering the time to travel from North Chennai to South Chennai in the sunday evening traffic). With no response from any of the people from Chennai Packers and Movers to know about the house location or inform about the delay in arrival, we called them back again and heard an answer that the vehicle is still on the way and they could give the cab driver's number. With great confidence we contacted the driver who said he has just started and we can expect him by 9.30 p.m or so. With contrary answers from one person to another, we were left with no choice other than to wait for the vehicle to come...
With a delay of 4 hrs and 30 mins already, all our plans of relocation started to crumble down and we lost faith in their words... again when this cab driver was contact to know his location by 9.15 he says that he is not the cab driver and gave another cell number which was evidently switched off...
With the clock reaching 10 p.m , and the "Team" from Chennai Packers and Movers nowhere to be seen, our plan of shifting became a big question, since they would need min of 1 hour to pack and 30 mins to load things from our present location.
With great mental anxiety, nervousness and the fatigue of waiting for these people, we decided to wait for another 30 mins, and if they have not turned-up, we have to planned to alter our plans of shifting. Waiting for these people till 10.40 p.m and they have not turned up even after 5 hrs and 30 mins of the scheduled time, we decided that CHENNAI PACKERS AND MOVERS ARE NOT TRUSTWORTHY AND MERE LIARS, who never knows the importance of serving a customer and never care about customer satisfaction.
To all those who read this review my humble request is PLEASE DON'T EVER TAKE THE DECISION OF GIVING THE RESPONSIBILITY OF SHIFTING YOUR HOUSE WITH CHENNAI PACKERS AND MOVERS as they will not keep up their words, and added to the situation you will be forced to the situation of accepting whatever work he does at whatever time he comes.
Still not recovered from the lies that they told me to make me believe that they are nearing my house...
It was totally a horrible, nightmarish feeling to think about that black sunday... where we had to apparently delay our shifting solely because of the irresponsible and carelessness of Chennai Packers and Movers
From a very disturbed and disappointed customer.