The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
CheapoAir.comtrying to cheat on the issued paper tickets

I bought 4 international round trip tickets between Atlanta, USA and Chennai, India on 3/19/2011 for my family’s travel on 5/27/2011. I spent app. $6600 for this trip, received the paper tickets in March 2011. CheapOAir.com is asking me to return the tickets now (2 months after issuing the ticket and 2 weeks before the travel date). They claim there is a problem with the airlines so the issued tickets are not going to be valid. I contacted the airline and they sent an email saying the problem is not with the airline and problem is with CheapOAir.com. They airline clearly says we have confirmed seats. I provided 3 alternate acceptable equivalent itineraries to CheapOAir.com but they are forcing me to accept backtracking route and via an unstable region with more stops and 6 more hours of travel time on each route. They are trying to give us a lemon for the purchased apple. It would cost additional $4000 to buy these tickets now. The scheduled flights are going to be in services, there is no mechanical problem or weather related problem. CheapOAir.com is trying to cheat us. They need to behave. I am in touch with GA Governors Office Of Consumer Affairs and Planning to file a complaint with NYC Dept. Of Consumer Affairs. Plan to file a formal complaint with FAA. Be careful when buying ticket from CheapOAir.com. I hope CheapOAir.com make honor the purchased tickets and save their name. Our ticket reference numbers are FLUA/CA/63/6866727 and Ref: FLUA/CA/62/6866721

Responses

  • In
    Insanely Cheap Flights Jun 10, 2011

    Adammada, I see your profile is from Chicago Illinois, sorry to say but we have never had an employee from Chicago, unless you commuted back and forth from Chicago to New York! Posting false accusations to blog sites to hurt a person or company, is against FTC policies.

    0 Votes
  • In
    Insanely Cheap Flights Jun 10, 2011

    This is in regards to Mr.Krishan, his reservation was taken care of and CheapOair.com paid all of the additonal expenses to get his concern resolved. He accepted the new terms of the flights, and was please with the outcome!

    0 Votes
  • In
    Insanely Cheap Flights Jun 10, 2011

    Disgruntled employee!

    0 Votes
  • Ad
    Adammada May 16, 2011

    Krishnan, sorry to hear about your all-too-common experience with CheapOair. I actually worked for them for a few days and got to see first hand how underhanded and sleezy they are. They are ripoff artists, dishonest, and have no ethics or morals. They should be put out of business, for they're practices are pretty much illegal. Everyone who deals with them has troubles, I hope yours works out.

    0 Votes

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