The complaint has been investigated and
resolved to the customer's satisfaction
Chase Auto Financeauto loan being placed into default for not paying for a duplicate title and sending it to the bank

When I originally purchased my car last November, I financed my car through the dealer, and my loan was assigned to SunTrust Bank. I was unhappy with the trerms of the loan (5 year/8.5% APR), so in January, I decided to refinance my car loan through Chase Auto Finance, which offered me better terms and a lower APR.

My loan with SunTrust was paid off by Chase, and I began paying my car loan to them. About a month later, Chase contacted me and told me to send the vehicle title to them. I had not yet received my title from the DMV, so I told them that I would send them the title as soon as I received it. When I finally received my title, I noticed that SunTrust Bank was listed as the lienholder. I called up Chase, and they told me to send the title, along with the lien satisfaction letter from SunTrust Bank, back to the DMV to have the old lien removed. They taold me to forward the duplicate title with the lien removed to them so they could add Chase Auto Finance as the new lienhold.

I agreed to do what they said, but since my state charges a $20.00 fee to removed a lienholder and issue a new title, I asked Chase to pay, as I had previously paid a $75 title acquisition fee to Chase at the beginning of my loan. They refused to pay the $20 fee, so I told them that I would not submit the title to the DMV. I continued making all loan payment on time.

A few months later, I received a letter from Chase Auto Finance that my loan was going to be put into default status because I did not send them the title. I called up Chase Auto Finance, and after being kept on hold for almost 20 minutes, I was told that there was nothing that can be done to avoid my loan being put into default status. My only option was to pay off the loan in full.

Since I didn't want my car repossessed and my credit ruined, I decided to dip into my savings and pay off the balance of the loan. I just sent out my loan payoff check this morning, so I hope that by the end of the week I can finally be rid of Chase Auto Finance and their heavy-handed tactics.


Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.