Char-Broil Warranty complaints 2
Keywordsgrill hold min part response service substitute time warranty web assembled gas hose hook up instruction sheet mountable regulator store supply tank
Newest Char-Broil Warranty reviews & complaints
Model [protected] performance 4 burner gas grill
Assembled grill matching insruction sheet and is correctly assembled, gas hose is just too short. Tank is mountable on right side and supply/hose regulator is on left side with 2 ft hose length. In order to hook up to tank it needs to be at least 4 feet in length not 2 feet. Called store where purchased and they gave me $20.00 gift card to cover cost of having to get a longer gas hose/regulator assembly.
Desired outcome: None, got 20 dollar gift card from store, told them about problem and that I will be getting longer regulator hose assembly.
Poor service dept. response. On HOLD twice for more than 5 min each time. Grill is unusable but service dept advises part is not under warranty. Also advised to search the web for the part... or... advised Char Broil might be able to substitute a part but would charge for the substituted part.