CeX / WeBuy.commy phone

L Jun 08, 2019
This review was posted by
a verified customer
Verified customer

I went in to the cex in whiterose in Leeds, j bought a Samsung s7 and the charger port was broke so I took it back and they said there was nothing they could do, I went on my way and ended up coming back with the same problem. They swapped the phone and gave me the remaining balance on voucher( even thou I payed cash) I had to then come back in with the new phone they had gave me Samsung a5, the head phone port doesn't work, there was a crack on the back which was there when I bought it and he didn't say anything he said I'll put it through for testing, so I waited 10 minutes and they said there was a fault which they put on a sticker on the box of the phone which clearly states that it's faulty but then he said he can't refund me with the crack on the phone so I kindly advised that it was already there, the 'manager' then aimed at me like I was a liar and was not professional at all it ended up in a aguement really. I said to him I've worked for my money and wasn't expecting to buy a broken phone... I wouldn't of minded of I hadn't been in 3 times before with the same issue. He threatened me with sercuity and said that there were no way of me getting in touch with head office or complaining cos apparently cex don't have one! I then said okay then can I sell the phone back to you and he said yes!!! I said so you won't refund me cos of the crack but you would be happy enough to buy it back and sell it to someone else (A kid) that's not fair... there robbing and scamming people of there money because they can't be bothered checking if the phones are good to go... the manager was rude and Impolite and he's customer services skills are beyond me. Never again will I ever buy from cex and I will make sure that a lot of other people will not buy from that cex... it was embarrassed and just plain taking the mix out of people

my phone

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