The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Certegy Check Services / Publix Grocerydeclined check

I went to buy groceries and left my wallet and used a check out of my glove box to cover my groceries. When I went to check out, my check was declined because of something with Certegy from 2004. I was given Corporate number of Publix. I called them. They gave me Certegy's number. I called them and they could see where I owed $25 for a NSF check back from 2004 but were UNABLE to process my request or to take a payment??!?!!!

So they give me another number to call. I waited online for 37 minutes and finally get a hold of the most SARCASTIC and RUDEST associate I have ever had the pleasure of dealing with!!! I spoke to Virginia at Certegy Tech Services, Customer Care Department. She is the epitomy of POOR CUSTOMER SERVICE! I WILL NEVER STEP FOOT IN PUBLIX STORES AGAIN. Nor will I shop at stores that use Certegy's Services!! There are too many options out there for me to deal with this kind of BS. You can want and want for that $25 fee ALL YOU WANT, but I dont have the TIME OR PACIENTS TO DEAL WITH POOR CUSTOMER SERVICE. Just let me pay the stupid fee and get ON WITH MY LIFE, CERTEGY!!!

Kevin

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.