CB Jewelry and Watches Casio Complaints #22-41

Casio review: Warranty repair failed three times with no callbacks

Valerie

Aug 11, 2008 7:01 am UTC

Resolved

Watch display failed during 1 year-warranty. Sent it twice to Casio's designated western US repair service, once to them directly. Returned unrepaired all three times. I made numerous calls and never talked with anyone with authority. In spite of several promises, no one ever called me back. Watch is useless in cool or cold weather. I'm more disgusted with their total unresponsiveness than with their defective product. Casio does not seem to care in the least about their customers or their reputation.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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+81 429 348 900

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Japan

+1 (973) 361-5400

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United States

+1 (905) 248-4400

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Canada

+44 208 450 9131

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United Kingdom

+33 169 192 060

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France

+49 40 528 650

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Germany

+39 240 708 611

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Italy

+31 205 451 070

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Netherlands

+47 55 197 990

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Norway

+7 495 725 6466

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Russia

+34 934 858 400

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Spain

+86 216 197 4898

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China

+852 23 772 288

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Hong Kong

+91 116 699 9200

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India

+60 327 421 253

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Malaysia

+65 64 807 100

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Singapore

+886 226 532 588

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Taiwan

+66 26 514 588

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Thailand

+971 48 850 688

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UAE & Middle East

+55 115 085 8090

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Brazil

+52 559 000 2071

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Mexico

+598 25 185 319

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Casio emails

support_center@casio.com

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Support

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4084, Miyadera, Iruma City, Saitama, 358-0014, Japan

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