Casago review: Depoe bay Oregon
When I arrived at the home in Depot Bary with the ‘advertised ocean views’, I was
looking forward to a relaxing time with my two friends, and enjoying the sight of our
magnificent coast. Upon entering the home we were met with broken blinds obscuring
the ocean views. I immediately contacted the management company Casago to report
the damage and ask that it be repaired as soon as possible. They (actually sounding
like AI) assured me they would address the issue right away and keep me informed.
After waiting 2 hours and getting no response, I called VRBO to ask them to help me
get the problem resolved. The agent was very helpful and contacted Casago, the
management company. Nothing was done that day. The next morning we sat in the
living room having our coffee and instead of a beautiful ocean view, we looked at
broken blinds and felt more and more frustrated. At 12:30 pm a very considerate
maintenance man arrived, and informed us that he had the prior day off and his
replacement should have taken care of the problem. He had the blinds taken down in
minutes. Since we had tickets to a concert and dinner plans we did not get to enjoy the
view for more than a few minutes. Later that evening we were able to watch the
sunset. Of course the next morning we had to check out of the house by 10 am so
there was limited time to enjoy the view.
We had rented the house because of the ocean views. Since we had only a few hours
to enjoy the views, I requested a refund of half of our payment. I was given a refund
of the cleaning deposit. So out of $756.91, I got $168.69. I spent many hours and SIX
days trying to get the issue resolved.
We agreed that the house was very nice. We would have rented the house again if it
hadn’t been such a bad experience. However, due to the very poor customer service
from Casago, be assured that we will be sharing this experience with our friends,
and will not be renting a house managed by Casago again!
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