Carter's

I visited the carter's at the biltmore square outlet, at 800 brevard road, asheville, nc 28806 on april 19th. I purchased some items, got in line behind a young lady that it was apparent was either a friend or employee, since the cashier had so much interactions. I waited for her to finish her transaction moved up and the cashier, closed his register, walked away, never said a thing, but proceeded to the back got an umbrella and left. The other cashier beside him asked was he leaving and he said yes. I said "really", this is ridiculous, he never said a thing and just left me standing there. The other cashier said she will help me next, which was nice, but the point is the way this cashier handled this situation which was terrible customer service. After the other cashier finished my transaction this young man came back (thank goodness I didn't wait) and proceded to tell the other cashier he walked the young lady to her car, really, while customers wait? This was not good customer service and then I found out that he was the manager. Carter better take a good look at this because if this is how he treats all customers, especially african americans, houston you have a problem. I don't intend to patronize this store again since there are so many baby stores in this mall, but the same way he turned me off, I am sure it will effect many more customers. I believe his name was eric, but can't find the piece of paper he gave me with the customer service number. Terrible customer service!

My Grandmother recently bought my 4 month old daughter Carter sleepers and I always wash them prior to her wearing them. Well, after two washes the buttons on the sleepers have holes in them. Not just one sleeper but three sleepers have holes where the buttons go after two washes. I always wash my 4 month old clothes separately using dreft baby detergent on delicate load. We usually only buy Carter or a brand from Carter but I am skeptical now because I don't know if y'all are using cheaper clothing or what but my Grandma paid 30.00 for 3 sleepers and they all have holes in them. I provided pictures to show.

I have had a hard time with these guys, honestly speaking. They are the worst.
They made me wait for over two months. Only god knows how many times I called and emailed them. Everything was useless. I asked them to givу me a tracking number, but they refused for no reason. Representatives were rude and ignorant, who recruited them?
Terrible and horrible place. I am very disappointed I ever dealt with them and wasted my time and money.

I was terminated for complaint about my district manager and store manager. I kept calling Laura Bassurt to tell her what was going on and ultimately they tried to turn everything around on me for exposing some truths. I was terminated for 2 reasons that the majority of the district managers and staff are doing. When asked why are they not being terminated...response some people do and some don't. What's the purpose of policies if it doesn't apply to everyone.

I ordered a costume for ship to store and it mysteriously disappeared they said they never received it. First time I called the cashier was nice and looked but couldn't find the order. Told her I received a very detailed email from UPS time and day it was received. She looked in her computer and it said it was in transit so she put in another request to send it. Another week goes by and I call back again same young lady helped me again and called to find out what was going on. Since the item is no longer in stock they couldn't replace it but no one ever told me. I called the corporate number and she was very helpful no issues at all with her and they said they had proof from UPS it was received and signed for but no one called me. So the corporate rep called the store and oh they just happened to have one in stock. Even the rep said this was very fishy and emailed me that they will issue a refund and I can go pick up the costume. When I do the manager was rude and tried to make me repay for it since the whole order was cancelled like it never happened. After arguing with her and demanding an explanation from her she couldn't give me one. I had to force to her call her boss and verify I'm not paying again for this. She threw it in a bag and said here take it you're right you don't have to pay again. Then proceeded to say in front of me I need to go cool off. Best part I get home to feed my baby and I'm missing a piece of the costume. Based off the info the rep told me and how the manager was to me in basically covering her stores tracks I really think an employee or even herself indeed opened the package and put it on hold for themselves.

Receipt information: Store number: 00776
Trans number: 021939
Date: 07/31/17

Return receipt : Store number : 00776
Trans number: 02477

I purchased sneakers for my Grandson which was buy one get one free. I purchased size 10 and my Grandson wore them for a little while and complaint that they were tight. I took them off and went to the store to return them for size 11. When I went to the associate at returns she said that sneakers couldn't be returned. I asked why she said store policy. I looked all around the store to see about the return policy and there was nothing. I bought the same sneakers size 11 and left the store very disappointed. Your sales associate suggested that I should buy thinner socks and he might be able to use. I have shopped in your stores for many years. I would like to know if this is your return policy...for no there is NO signs posted anywhere in the store.

Sincerely, Lillian Guzman

I was a loyal customer of Carter's for a long time and was always satisfied with the quality of their products and service.
Due to some circumstances I was not able to go to the store, so I decided to make my first online order with them. Since I was already their client I never expected anything bad to happen.
I made my order and paid some extra money for 1 day delivery. My order did not arrive on time and it finally showed up 7 days later! I contacted Carter's customer service and asked them to refund the money I paid for shipping but they refused and said that there was nothing they could do.