Carquest Auto Parts
reviews and complaints

If you're looking for a reliable auto parts and service provider, Perry's Auto Parts & Service is a great choice. While some customers have had mixed experiences, many have praised the personalized service and quality parts offered by Perry's. Cece W. highlighted the helpfulness, knowledge, and kindness of the staff, emphasizing their value to the community. With a focus on customer satisfaction and a wide selection of parts, Perry's Auto Parts & Service strives to meet the needs of every customer. Consider giving them a try for your automotive needs!

Had to replace front cv axles in my jeep three times. The parts are defective because I am retired and only put aprox. 15,000 miles on the jeep before the ccv axles go bad. And they are all highway miles. The last times just had to exchange them for the new ones and now I had to pay the full price and Advance Auto Parts said it is like I'm starting over again with the warranty . If the parts are going bad that quick they have to be defective and why should I have to pay full price again and not have the warranty on them. I purchased them at Advanced Auto Parts store # 01059 38 N Maysville Ave. Zanesville, ohio. My name is Larry Morgan. It just doesn't make sense not to back your warranty on you merchandise.

We ordered an axle assembly for front passenger side of a Toyota Camry,the order had to be prepaid before they would order ,we paid the part came in and we live 37 miles from the store and got it home was the wrong side. We returned for a refund and the people said ohh that a no refundable part and they should have told you,which they didn’t.it’s our mothers car and she’s 81 and a lot of her check went for that part.we have been customers there for years, but new management took over and we feel like we. Are being mistreated because we are a few of the native Americans who do business there.this isn’t right for one they ordered the wrong part why do we have to be said no too it was there fault.

A few weeks back I had my mechanic look at my car. Called back and said the battery was bad. Told him to get one at Car Quest as I had an account there. Mechanic calls back and says I don't have an acount at Car Quest. What the heck? I've had an account at Car Quest for 50 years. Mechanic thought it was weird too. Called the store to find out what was going on. He said account was closed as it wasn't used. Bought a battery last fall at Car Quest in Malta and it was working. Shouldn't I have been notified of this? Very embarrassing. Manager says I'll have to fill out a new credit application to start a new account, ok fine, could you please send me one. Sure no problem and I give him my box number. I notified him 4 times, and he said he would send one. It is not a lot of work to do. I still expect him to do this and perhaps an apology note wouldn't hurt. Sounds like he has a chip on his shoulder. I've never complained about anyone before.

This female worker name Veronica Marcia that works at the manassas location doesn’t know how to keep it professional when it come to clients always flirting, joking inappropriately, I once thanked her for a favor and she responded with as long as i come over to her house and take a couple drinks it’s all fine. I love buying From Carquest they always have the parts I need and I always get them When I want Them but it’s just every time I call and she pics up It makes me uncomfortable.

On Aug 8th, 22 A riding mower was taken to CarQuest in Holly Springs, Ms. 177 S. EAST Boundary St. It has been two weeks and I am being informed that the required part has not showed up. When I inquired about picking up the mower from the shop I am informed that I have to pay a fee. The mower is still under warranty and I need that mower repaired or allowed to get it to another repair shop

Extremely rude employee. I searched inventory on the advance auto web site at it showed in stock for "in store pick-up" at the local carquest in Hollywood Maryland #3614. As soon as I entered the store this employee named "Sparky" was rude. He quoted me a different price then the in stock price from the advance web site and when i questioned he stated i had to buy online, when i requested where it stated that he continued to take to me rude and could not provide a legitimate answer other then it is what it is. Well, I drove to the advance auto store, where I am always treated with respect and they confirmed, the price on line IS the in store price. So I purchased it through advanced and requested they deliver it from carquest to advance for me to pick up tomorrow morning.
As a business, I do not understand why you would employ an individual who treats customers like ___ and drives business away. Understand carquest is a subsidiary of advance auto, but I will never patronize any carquest again. If necessary, I will have your business transfer any parts to the local advance auto on Walton lane... or start shopping auto zone.

Replaced front brake caliper on my 2012 Ram 3500. When I had it all together and pressed brake pedal one of the boots came off of the housing. Course this was after the store closed and I was stuck for the night with a broke down ride. I will be taking it back to the store for a replacement as to the staff in Sedro-Woolley WA are excellent and I try to stay loyal there. Please look into this part failure as to it was a huge inconvenience and irritant to have a new part fail. Especially brake system. At least I saw it now and not down the road as dirt and grime caused the caliper to fail at speed...

Sam Simpson
[protected]
[protected]@gmail.com

Bought this paint, supposedly mixed in store. And it didn't set up right. I used the right amount of hardener, I've used this exact paint at least 20times before! I've wasted weeks of my time, and hard work, plus $243.43!
I'm not sure what went wrong, but it's been 3 weeks and my car is still tacky. It hardened after a week in the shop, then I pulled it outside, the few settled and it now has dirt and grime embedded into the paint. In order to fix this, I'll have to spend another couple of weeks sanding it back down, and another few hundred dollars on new paint.
I have the receipt.
Please send some assistance

I opened an account with advanced auto parts to get a discount as they instructed me. Then when CARQUEST took over, I tried to get the correct spelling on my account name, and to do so took my check into the local Twin Falls, Idaho store as the correct spelling was on the check and it made sense to have them personally handle it. A month later I was sent a bill for the missing payment, I checked my account and it had cleared. I informed the store manager of that and he said he would contact head office Atlanta and
handle it. I have since received 3 more bills, each time informing me of overdue account (they have my money somewhere on someone's account and have since it was paid in April) The last bill threatens me with legal action, and when I contacted them someone named Chantell informed me that I needed to prove that I made the payment and to send her a check copy...I asked if she was willing to pay 25.00 for the check, she said they don't pay check copies. Since it was their mistake, I have paid the amount, it in my mind should be handled by them. I called the local store manager, Tony, who has repeated stated that it would be taken care of, only to be told that there was nothing he could do. I informed him that I guess they would be putting me in jail over their mistake. I asked him to close the account (I will have to buy repair parts elsewhere which since the company change over will not be terrible) and I am no waiting for the next shoe to fall from the collection department of CARQUEST. I am not at fault, and am old enough I think I will fight this injustice for a while

I have been a carquest customer for twenty five years and would like to keep it that way.. Unfortunately the general manager at the above location is terrible with his
people skills.. Since when in the buisness world is it ever acceptable to talk to customers like crap and hang up on them during phone calls? I find this behavior unacceptable..