My complaint is that I chose a car which I decided to purchase, but after having been messed about by Carcraft (WEDNESBURY, WEST MIDLANDS) staff from 2:30 pm until 9 pm and told lies I decided that enough was enough. I then demanded my money be refunded. I had used my Capital One card & my debit card. I went straight over to the office area where I thought my cards had been refunded in full, because I was with my 11 year old son and his friend also 11 years I was at fault not to check my refunds. Also I am an Insullin Dependant so was extremely hungry.
Anyway to cut a long story short I was conned out of £49.50. I hadn,t realised until I received my statement from Capital One. When I phoned Carcraft they said that I had been charged by my credit card company, so I phoned Capital One and they stated emphatically that they did not make this
charge and to get back in touch with Carcraft.
I then phoned Carcraft for a 3rd time and was lied to again, they said Capital One had made the charge. I got confirmation from Capital One that they definitely hadn't charged me for this transaction. I phoned Carcraft again and asked to speak to a manager, they said that there wasn't one there but I could speak to a supervisor. They eventually put me through to an Alan O'Hara who said that he would look into it. I was really angry and said to him, 'When do you think that will be, Today, Tomorrow, Next Week, WHEN?'. Mr O'Hara said it would be that evening. (When I got home from work the statement was through my letterbox, so I phoned them from 7pm). Of course I never got a call.
I have written to Carcraft Head Office at Rochdale but haven't received a response from them that was June 5th, 2006.Capital One sent me out Fraud Squad forms to complete which I did and returned 9 faxed pages. They then wrote to me saying basically that they couldn't go further as Carcraft had rightly charged me for a credit card transaction!
I have cut up my Capital One card and sent it back to them. They obviously have some sort of financial dealings with Carcraft so would not take them to task. I have attached copies of the letters which I sent to Carcraft and also Capital One.
I am now resending the letter to Carcraft Head Office with another letter including the words, 'Time is of essence'.