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CarAutoCovers
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1.0 6 Complaints
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CarAutoCovers Complaints 6

ComplaintsBoard
P
12:09 am EDT

CarAutoCovers Product

The truck cover I purchased from "carautocovers.com" has a life-time warranty against material failure and workmanship. I purchased the upgraded cover 7 layers and son on. The cover I purchased has not lasted just 6 months and has now fallen apart due to material failure, leaving a dust- like covering all over the vehicle. It is literally deteriorating. They do not accept returns after 30 days. They will send another cover to you for $30. And then when that cover also fails you must send them another $3 for another cover and so on and so on. The material is garbage and isn't any better than a quality paper towel.

Desired outcome: refund

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K
7:15 am EDT

CarAutoCovers I would not recommend CarAutoCovers to anyone!

My story was simple. I've ordered a car cover from this website www.carautocovers.com and the one I received was defective. When I contacted CarAutoCovers customer care service they did not want to believe me and said that they stand behind their product and that there was no way their cover was defective. I even sent them a photo but they reused to do anything, never got a replacement or a refund. I would not recommend CarAutoCovers to anyone!

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D
6:53 am EDT

CarAutoCovers the seller hasn't refunded me for the damaged cover

The company www.carautocovers.com is big scam, because they offer one thing, but in result you receive something completely different and you can’t get refund from these people. I bought car cover, but it was packaged in wrong way and therefore the big hole formed in the middle of the cover. I tried to ask for the refund, but the seller refused to return the whole sum of even the half and stopped to deal with me. I won’t use this website again.

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Is CarAutoCovers Legit?

CarAutoCovers earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds CarAutoCovers to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, CarAutoCovers is known for their high standards and safety. If you're thinking about dealing with CarAutoCovers, it's wise to check how they handle complaints.

We found clear and detailed contact information for CarAutoCovers. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Carautocovers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Carautocovers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Carautocovers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While CarAutoCovers has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to CarAutoCovers has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to CarAutoCovers. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
3:54 am EDT

CarAutoCovers big hole and the seller didn't solve the problem

I purchased car cover from the company www.carautocovers.com. It was awful deal, because the seller sent me cover with the big hole in the middle. Of course, the cover couldn’t be used now. I emailed the seller and told that it was his mistake. I told him to return money back or to send another cover, but I haven’t received any response since May, 18th. I was disappointed in such services and attitude. Not recommended website.

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Y
7:12 am EDT

CarAutoCovers Impossible to reach the seller, who gave me fake tracking number

I ordered car cover from the company www.carautocovers.com. It was big scam, because the seller gave me fake tracking number. When I tried to check the status of the order, this tracking number showed error. The customer services simply don’t exist, because all my emails were returned back. I tried to contact the seller through the website, but it was also big problem. Stay away from these dishonest people and warn other users and potential customers.

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M
7:49 am EST

CarAutoCovers They promised to change the cover, but after 3 months still no news from them

I bought car cover from the website www.carautocovers.com. It was real scam, ‘coz they delivered bad-quality car cover, which after a month turned for crap. I took pics and sent them to the seller, but these jerks only promised to replace it. After that I waited 3 months and still no news from the seller. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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M
M
M. $#%
Chicago, Illinois, US
Nov 17, 2020 9:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Bought the 5-layer 100% waterproof car cover.
It leaked in the rain. NOT waterproof is it?
Emailed CarAutoCovers.com and their response was "the cover needs to shrink to be waterproof".
I thought they were joking. A couple weeks later I emailed them and demanded a refund as the product was iin no way 100% waterproof. CarAutoCovers.com informed me I was past the 30-day return limimt and so their "Lifetime Warranty" did not apply.

Save your hard earned money as I would not recooment CarAutoCovers.com for anything.

D
D
dave1direct
US
Dec 03, 2015 11:40 am EST

I purchased a cover from this company in May, by October it was falling apart. The warranty they offer will cost you an additional 20.00 to get your replacement and considering the quality of the product there is no guarantee that it will last any longer than the first. Anyone who says they got a good cover from this company must keep their cars indoors because these covers will not stand up to the outdoors. Do yourselves a favor and look elsewhere for your car cover. There are other companies that sell quality products. I made the mistake of trying to save a couple of dollars and have now lost that money.

R
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Robert Ty
New York, US
May 01, 2015 11:13 pm EDT

The cover arrived the day before I was to move the car to another state, so the delivery was fine. I do have to say that when I opened the package and rolled out the cover, I was duly impressed with the quality. And then when I put it on the car and noticed it was a tailored fit. Well worth the small upcharge for the lifetime warranty. The '48 Buick is pristine and until I have a garage built, the cover will ensure that it remains pristine.

The best cover I've ever purchased. Thank you for a perfect product.

L
L
LeilaCA
Orlando, US
May 01, 2015 12:55 pm EDT

Not sure why all here the complaints and negative remarks! Seems too bad this company is getting such a bad rap. My experience with them was completely positive, and the product is durable, and was sent within a few days of ordering. The price is right, two of my friends also ordered a cover for their cars, and were satisfied as well. I am not calling the comments above as sarcasm however telling my experience as it is.

J
J
Janetthorup
Paradise, US
Mar 13, 2015 2:56 pm EDT

I ordered a car cover in January 2015. I received the car cover but it was way to big. Contacted the company. OMG rude told me he send the right one, no lock down either. I asked to speak to a manager he said he was the manager. All I could hear was loud music and laughter. Trying to get them to maybe even consider that it was the wrong car cover was not something he would even consider, then he hung up on me. Called again for the lock down and to talk about the fit of the cover, same response. Made a complaint to the BBB the company did not respond. I then received a response call the company. I spoke to Patrick on the chat line wanted to give me a 10% coupon to buy another product, when I said no he offered a 20% discount. I said NO why would I want to buy another product when the original one didn't fit. He then said he would send me a new car cover that he said would be a perfect fit free of charge. Did not receive it. Went on line to live chat again all he would say was that I would get it next week and would not answer my questions. I called the company OMG so rude. I asked this person if he cared about how rude he was and he said he didn't care. When I said I was reporting it to the U.S. Federal Trade Commission he said there was no fraud here and hung up. I am attaching the car cover pictures. Oh and when I sent the pictures I was told that the car cover was in great condition and to think carefully about asking for a replacement. Yes it was a new cover but that is not what I was complaining about it was that it didn't fit. This company is the worst I have ever dealt with. I bought the top of the line car cover from them! I just feel like there is no help out there.

K
K
KimH78
US
Jan 05, 2015 12:24 pm EST

I never even received my car cover. Had to file a disput with my credit card company in order to at least get my money back.

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Overview of CarAutoCovers complaint handling

CarAutoCovers reviews first appeared on Complaints Board on Dec 19, 2014. The latest review Product was posted on Oct 14, 2021. CarAutoCovers has an average consumer rating of 1 stars from 6 reviews. CarAutoCovers has resolved 0 complaints.
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  1. CarAutoCovers Contacts

  2. CarAutoCovers phone numbers
    +1 (800) 288-5844
    +1 (800) 288-5844
    Click up if you have successfully reached CarAutoCovers by calling +1 (800) 288-5844 phone number 0 0 users reported that they have successfully reached CarAutoCovers by calling +1 (800) 288-5844 phone number Click down if you have unsuccessfully reached CarAutoCovers by calling +1 (800) 288-5844 phone number 0 0 users reported that they have UNsuccessfully reached CarAutoCovers by calling +1 (800) 288-5844 phone number
  3. CarAutoCovers emails
  4. CarAutoCovers address
    700 N Valley St., Anaheim, California, 92801, United States
  5. CarAutoCovers social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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