Trailer Parts Depot
reviews and complaints

I placed an order for a brake rotor on the Trailer Parts Depot website on July 3rd. A couple of days later, I received voicemails from a woman named Kim about my shipping address being different from my billing address. I didn't think much of it and assumed everything was sorted out. However, on July 7th, I received a call from a guy who answered the phone. I explained to him that my shipping address was correct and he assured me that the brake rotor would be shipped that day.

A few days later, I noticed that the money had not been deducted from my account. I called the Trailer Parts Depot to confirm whether my order had been shipped. Unfortunately, the guy who answered the phone was rude and told me that my order had been canceled. He claimed that they had made several attempts to contact me, but I never responded. I was shocked because I had spoken to someone on July 7th who assured me that the brake rotor would be shipped that day.

I explained this to the guy on the phone, and he said it was probably a miscommunication. He took my card number again and assured me that the brake rotor would be shipped that day. However, it's now July 20th, and there has been no money deducted from my account, no shipping notice, and no communication from the Trailer Parts Depot. I have since ordered the brake rotor from a different company.

The last guy I spoke to said his name was Isaac or Isiah. I have to say that this was the worst customer service experience I have ever had. I believe that the last guy led me on to wait for a part that was never coming because of their "miscommunication." The number that showed up on my phone was NORTHEAST MARINE. I would not recommend the Trailer Parts Depot to anyone.

Hey there! I recently had the pleasure of ordering from Trailer Parts Depot and I must say, I was thoroughly impressed with their website. As a first-time customer, I was a bit hesitant about browsing through their offerings but I found the website extremely easy to navigate. The product descriptions, along with the accompanying pictures, were detailed and comprehensive enough to help me identify the products I needed with ease. The prices too, I found were highly competitive if not better than most and I was pleasantly surprised by the accuracy of their product specs. For someone on a budget like me, it was a huge relief to find affordable, high-quality products that I needed to complete a project.

As expectations would dictate, I am eagerly awaiting delivery of my products, but with the experience I've had so far, I'm confident everything will arrive fairly quickly and in the right condition. I would definitely recommend Trailer Parts Depot to anyone in need of trailer parts or accessories. It's great to know there is a one-stop-shop for all my needs, and with high-quality products at competitive prices, this has quickly become my go-to resource.

In summary, I'm over the moon with the quality of experience I've had with Trailer Parts Depot, and I plan to keep buying from them in the future. Thank you for providing an exceptional service that I can trust. Keep up the great work, Trailer Parts Depot!

Recently, I had to order some parts for my trailer to get it road ready and I couldn't be more impressed with my experience at Trailer Parts Depot. I received excellent customer service from Isaiah who was incredibly helpful in answering all of my questions and assisting me with a return. Given the circumstances of the ongoing pandemic, I found his prompt response and willingness to help truly admirable.

In fact, I was so impressed with my experience that I now plan to conduct business with the Depot again in the near future. Additionally, I will make sure to reach out to Isaiah if I have any questions or concerns as he has proven himself to be both knowledgeable and attentive.

One area where there is still a wait and see aspect to my experience is the refund process for the returned parts. I am hopeful that I will receive the credit soon, but I wanted to make note of it in my review as it is important for potential customers to be aware of all aspects of the ordering process.

As for Isaiah, I think he has a bright future in sales. His drive and people skills are exactly what you hope for when interacting with a customer service representative. I am confident that he will continue to achieve great things in his career. Overall, I recommend Trailer Parts Depot for their high quality products and excellent customer service.

I recently ordered a new axle from Trailer Parts Depot on 01/11/21. Unfortunately, they were out of stock on the 2200# torsion, which led me to upgrading to a heavier axle. I made special arrangements to drive a little over an hour to pick up my order on 01/13/21, only to receive a call when I was 15 minutes away that they did not have the heavier axle in stock. This resulted in a loss of a morning and an added delay of three more days just to search for another axle.

While I understand that things are a little uncertain and chaotic due to the pandemic, I can't help but feel a little disappointed with their inventory management. It would have been better if they had known about the unavailability of the heavier axle before I decided to take the morning off and started on my trip. Nevertheless, I appreciate their promptness in informing me about the situation.

In spite of this setback, I would still give Trailer Parts Depot the benefit of the doubt. I believe they have the potential to provide excellent service and quality products if they can address their inventory issues and ensure they are fully stocked. Overall, I recommend Trailer Parts Depot for their efficiency and reliability in the online shopping space.

As someone who tends to keep their opinions to themselves, I was compelled to write a review for Trailer Parts Depot. I recently found myself in need of specific parts for my snowmobile trailer and had been having trouble sourcing them. It wasn't until I landed on trailerpartsdepot.com that I was finally able to get what I was looking for. From start to finish, the experience was nothing short of impressive.

What really stood out was the remarkable service that I received. A gentleman by the name of Isaiah went above and beyond to ensure that I received the right parts the first time around. His knowledge and expertise in the industry were evident, and it was refreshing to be able to speak with a live person who knew exactly what they were talking about. It's not every day that you find someone who is both quick and accommodating, and I was thoroughly impressed with the service I received from Isaiah.

The turnaround time for shipping was equally impressive. In less than 24 hours, the parts had been packaged up and were en route to my house. I was relieved to know that I wouldn't have to wait weeks or even days to get the parts I needed, as the folks at Trailer Parts Depot recognized the urgency of my situation and delivered accordingly.

Overall, I wouldn't hesitate to recommend Trailer Parts Depot to anyone. The level of customer service, combined with the quality and speed of shipping, make them a standout among other suppliers. The next time I'm in need of parts, I won't even consider going anywhere else. Highly recommended!

Trailer Parts Depot may have been in the business of selling trailer parts, but it seems like some of their representatives have a lot to learn about their products. When I called the store to ask for some professional advice, I ended up talking to a representative named George. I specifically asked him about electric over hydraulic brakes which I needed for my boat trailer. However, to my utter surprise, his response was that they don't recommend using electric brakes in the water.

It was apparent to me that George knew nothing about the product I was inquiring about, and I could not understand how someone in this line of business would not know about this basic fact. I made polite attempts to redirect the conversation, requesting several times to be connected to someone who would be knowledgeable about the product.

To my dismay, George seemed to lose patience and ended up hanging up on me. This was unacceptable customer service, and I had no option but to call back and request to speak to his boss. However, I was told that his boss was too busy to talk to me, and was then called a curse word and hung up on again. This was completely inappropriate, and I was extremely disappointed with my experience at Trailer Parts Depot.

Eventually, I decided to take my business elsewhere and ordered my parts from TRAILER PARTS SUPERSTORE instead. I was relieved to find that the representatives there were knowledgeable about their products and provided me with excellent customer service. It's essential for companies to have trained and informed representatives who can answer relevant queries from their customers. Unfortunately, Trailer Parts Depot completely missed the mark and lost a customer in the process.

I recently had the pleasure of making a purchase from Trailer Parts Depot, and I must say, the experience was top-notch from start to finish. Firstly, their website was incredibly easy to navigate, and I was able to find the exact product that I needed within minutes, which saved me a lot of time and hassle. Not only that, but the item I purchased was also available at the best price I could find online, which was an added bonus.

Once I had made my purchase, I had the pleasure of dealing with one of the most helpful and informative customer service representatives I have ever encountered. The gentleman who assisted me on the phone was knowledgeable, patient and went above and beyond to help me with my parts order. He even gave me some tips on how to properly install the Hydraulic Brake Actuator that I had ordered, which was incredibly helpful.

What really impressed me though, was the speed at which my order was processed and shipped. The product arrived in just three days, despite being shipped all the way from the east coast! Unfortunately, there was some slight shipping damage to one of the parts on the brake actuator, but it was a minor issue that could be easily resolved.

I called up Trailer Parts Depot again and spoke with George Lovely V, who not only understood exactly what the problem was, but also went out of his way to ensure that I received a replacement part as quickly as possible. We exchanged a few e-mails to confirm the details, and I was blown away by his dedication and willingness to help me with my situation.

Overall, I cannot recommend Trailer Parts Depot highly enough. The quality of their customer service, combined with their competitive prices and speedy shipping, make them an absolute pleasure to deal with. I offer my heartfelt thanks to George and the rest of the team at Trailer Parts Depot, and encourage everyone in need of trailer parts to give them a try. They truly care about their customers and will do everything in their power to ensure your satisfaction.

As a first-time customer at Trailer Parts Depot, I was disappointed to find that they were not accepting walk-ins due to COVID-19 precautions. However, I decided to stop by with my old parts to ensure I was purchasing the correct items. Upon arrival, I saw two signs on the door- one stating that walk-ins were not allowed, and the other indicating that masks were mandatory for entry. I put on my mask and entered through the open door, hoping to get some assistance. However, I was disappointed to find that despite encountering at least five workers, none of them acknowledged my presence or offered any assistance. It was only later that I learned that pre-orders are left outside on the shelving, but as a first-time customer, I was unaware of this protocol. A little guidance from anyone at the store would have gone a long way. I would have preferred to place my order online or by phone had I known the procedure. I respect their policy of not accepting walk-ins and would have appreciated some form of customer service in place, given the current situation.

To add to my frustration, I saw a sign above what appeared to be the customer service desk that read, "If you have questions, find your own answers." This sign suggested a lack of personal service and support- not what I would have expected from a business specializing in trailer parts. In hindsight, I should have left when I saw that sign, but I remained hopeful that I would find assistance. Hopefully, Trailer Parts Depot will prioritize their customers' needs and take a more proactive approach when assisting them in the future.

My experience with Trailer Parts Depot was unfortunately frustrating and disappointing. After placing my online order and seeing that all of the items were listed as in stock, I received an email the following day stating that there was actually a 7-10 day back order. I waited patiently, but after 10 days passed without any communication from the company, I reached out to inquire about the status of my order. I was then told that there was an additional couple of weeks of waiting time.

What really bothered me was the justification given by the company for listing items as ‘in stock’ on their website when this was clearly not the case. I was informed that ‘in stock’ meant that they could typically order these items quickly, but this wasn't the case for my order. At this point, I had already waited for ten days, and the company was telling me that it would be another two weeks until my order would be shipped. The fact that they charged me in full for an order they didn't have in stock made me question the integrity of their business practices.

In my opinion, a reputable company should not mislead its customers by showing items as ‘in stock’ without actually having them available. If an error occurred and the item was back ordered, the company should update its website to reflect this information. Unfortunately, Trailer Parts Depot failed to do this, and as a result, I wasted a significant amount of time waiting for an order that wasn't forthcoming.

In conclusion, I do not recommend purchasing from Trailer Parts Depot. My experience with them was frustrating, and I would go as far as to say that it was a complete waste of time.

I recently had an experience with Trailer Parts Depot while searching for some trailer parts. Initially, I was going to rate them at 4 stars due to difficulties I experienced when filling in my address and creating an account. However, I want to make sure my feedback helps them improve their site, so I will highlight some of the challenges I encountered.

Specifically, I was using a mobile device, and the layout of the site made it difficult for me to type in the necessary information. The top half of the screen displayed menus, while the lower half was the keyboard on my Android device. Consequently, I only had a limited line of the screen to input my details. Despite these obstacles, I managed to complete the process successfully.

When reflecting on my experience, I gave the firm 2 stars, and I was being entirely truthful. I must point out that my likelihood of visiting the site again when next I need trailer parts is slim. Typically, I use search engines to locate competitively priced products quickly. The first site with suitable rates and quality products generally gets my attention.

However, if I can locate where I made previous orders in a 30-second email search, trailer parts depot may get a second chance from me. The issue, however, is that my inbox is swamped with spam and other unwanted emails, making it challenging to find information quickly. Hence, I may not discover the previous order I made from Trailer Parts Depot in a timely fashion.

In conclusion, I hope Trailer Parts Depot can consider my feedback and make the necessary changes to their platform. While my experience was not perfect, the company has the potential to be a great supplier of trailer parts if they improve their user interface and make it more intuitive and accessible, particularly for mobile users like me.

I have been a repeat customer of Trailer Parts Depot and have had great experiences with their fast shipping and accurate orders. However, my last order left me with a sour taste in my mouth. I typically use UPS as my delivery method because I know I will receive my package within 2 days, but my email confirmation for my latest order stated FedEx without my knowledge or consent. I reached out to customer service via email and was met with rude and defensive responses from George. It felt like they were trying to avoid admitting any fault for the mistake.

I asked for a refund on my shipping costs due to the delayed delivery caused by their mistake, but it took numerous emails and finally a phone call to get it sorted out. Even then, I only received a partial refund. Additionally, when I tried to return a couple of items that didn't fit my trailer, their website's claim of "free returns" proved to be false - I had to pay for shipping and the customer service was unresponsive to my emails until I called them out on it.

Overall, while Trailer Parts Depot may have competitive prices, their shipping costs can add up quickly and their customer service leaves much to be desired. You may have a better experience buying the same products from Amazon or eBay with their free shipping and returns policies. Just be sure to have proof of your orders with Trailer Parts Depot if you do choose to purchase from them.

So, I was trying to get some trailer parts from Trailer Parts Depot and it was a bit of a hassle. I had to call them like 8 times over the course of 5 hours before someone finally picked up the phone. And I even sent them 2 emails asking for someone to call me back before I placed my order online. But no one got back to me.

When someone finally did answer the phone, they put me on hold for almost 5 minutes. And when they came back, they were a little rude. Not the best experience, you know?

But I will say this: once I finally got my order in, the parts were good quality and they arrived pretty quickly. So, I guess it was worth the hassle in the end. But still, they could definitely work on their customer service skills.

I recently made a purchase on Trailer Parts Depot for some brake parts for my boat trailer. I ordered rotor-hubs calipers and some other miscellaneous parts. Unfortunately, when I received my package, I noticed that only 3 out of the 6 bolts I was expecting were included. It was quite disappointing to see that the packages had very little padding or filler, which caused the heavy components to smash all the smaller parts.

Despite the missing bolts and the packaging issue, I was pleasantly surprised with how fast my order arrived. However, I still have to wait to get the missing parts before I can use my trailer. I tried reaching out to Trailer Parts Depot twice, but I am still waiting for a reply.

Overall, I am a bit disappointed with my experience with Trailer Parts Depot. I understand that mistakes can happen, but I was hoping for better customer service. I hope that they can improve their packaging and communication in the future to avoid similar issues.

I bought a fender from Trailer Parts Depot and when it arrived, it was bent. I was really disappointed and frustrated. I called the customer service line and spoke with a lady who was not very nice. She talked over me and didn't seem to care about my problem. After a lot of back and forth, she finally understood what was wrong and promised to send me a new fender.

When the new fender arrived, it was even worse than the first one. I couldn't believe it! I called the customer service line again and spoke with the same rude lady. It took a lot of effort to make her understand my problem, but eventually she agreed to refund my money. However, she didn't tell me that they would keep the $41.65 in shipping fees.

Overall, I was really disappointed with my experience with Trailer Parts Depot. The customer service was terrible and the products were not good quality. I would not recommend them to anyone.

I recently purchased some trailer parts from Trailer Parts Depot and I must say, they were able to provide me with just what I needed for a reasonable price. However, I was a bit disappointed when I found out that the shipping cost was more than the cost of the part itself. I mean, come on! I live in a small town and I have to order a lot of things online, but this is just unacceptable. Despite this, I still gave in to this practice because it was still cheaper than driving 100 miles to get what I needed.

I ordered a pair of u-bolts and they came in a box. I was a bit surprised because they could have easily been shipped in a large envelope like so many other online sellers do. But hey, at least they arrived in good condition and were exactly what I needed.

Overall, I would recommend Trailer Parts Depot to anyone who needs trailer parts. Just be aware that the shipping cost may be a bit steep, but it's still worth it if you can't find what you need locally.

I had a really bad experience with Trailer Parts Depot. I called them up to ask about a certain item that I needed for my trailer, but they didn't have it in stock. I asked if they had anything similar that could work for my application, but the person on the phone was extremely rude and unhelpful. It seemed like he didn't want to put in any effort to help me out.

After a few minutes of trying to get some information out of him, he suddenly placed me on hold without saying a word. I waited for a while, but he never came back. I had to call back and speak to someone else, and that's when I got Kim on the line. I asked if she was the manager, but she didn't seem very sure. I think she was just covering for her friend.

Overall, I was really disappointed with the service I received from Trailer Parts Depot. They were unprofessional and didn't seem to care about helping me out. I didn't get any resolution to my problem, and I ended up having to look elsewhere for the parts I needed. I wouldn't recommend this company to anyone.

I recently came across Trailer Parts Depot and was excited to explore the website for my trailer needs. However, I did find one small issue with the user experience - the shopping cart was not visible on the front page. Although this is a minor concern, it would make the shopping process a lot smoother if the cart were more easily accessible.

Another obstacle I encountered was with the checkout process. I had trouble proceeding with my purchase because the website kept prompting me that there was something wrong with my email. I attempted multiple times to correct the issue but to no avail. Finally, I figured out that the problem stemmed from the fact that I already had an account with them, but there was no clear indication of this on the website.

Despite these minor setbacks, I am happy to say that once I got through the checkout process, the rest of my experience with Trailer Parts Depot was satisfactory. The website has a great selection of products and the prices are very reasonable. One particularly useful feature that I appreciated was the ability to search for parts based on the make and model of my trailer.

In conclusion, while there were a few obstacles to overcome during my shopping experience with Trailer Parts Depot, overall, I was pleased with the selection of products and prices offered. I do hope that they will address the concerns with their checkout system for a smoother buying process.

Hello Trailer Parts Depot team,

I wanted to share my recent experience with your business. I must say that I wasn't entirely satisfied with the customer service provided during my interactions with your representatives. Initially, when I called during business hours, there was no answer. As an eager customer, this was a little disheartening.

However, I persisted and called back a second time, and a representative answered. She informed me that their computer had shut down and then put me on hold. Unfortunately, I was left on hold for a long period of 14 minutes, to no avail - no one came back to the call. What's more, when I made my third attempt to get through to the team, the representative gave me inaccurate information.

The who concept of customer service is to deliver excellent service, one that not only meets client expectations but exceeds them. And while I understand that technical issues and communication errors can occur, it is always best to ensure that there is a system in place to rectify these problems as quickly as possible.

Therefore, I would appreciate it if the manager could contact me to discuss the situation and offer some insight into the steps that can be taken to avoid such events in the future.

Despite these challenges, I am still interested in doing business with your company, and I value the services and products that you offer. I believe that with appropriate measures, these issues you can be easily addressed and resolved.

Thank you, and I look forward to hearing from you soon.

Kind regards,

[Your Name]

I recently purchased a license holder and a replacement winch strap from Trailer Parts Depot's website, trailerpartsdepot.com. While the parts were satisfactory, I cannot say the same about the shipping process. Unfortunately, the cost of shipping was rather exorbitant, almost equalling the total cost of the parts themselves. This made me feel quite unhappy and disappointed with the overall experience.

Furthermore, upon receiving the parts, I noticed that the replacement winch strap was missing a bolt and did not have a loop end, despite being described as such. This was pretty annoying as it caused a delay in installing the strap. I had to purchase a bolt myself and find a way to add a loop to the strap before I could finally fit it onto my trailer.

While I am ultimately glad that I was able to get the parts I needed, the cost and missing components were definitely frustrating. Given these issues, I am a bit hesitant to order from Trailer Parts Depot in the future and think it would be in my best interest to look for other options which might provide better overall value.

Recently, I had the opportunity to purchase some brackets from Trailer Parts Depot. Initially, my experience with this online retailer was a bit confusing. Granted, their website clearly stated that my order was eligible for free shipping. However, when I made a phone call to finalize my purchase, I was offered a 10% discount by one of their employees.

Unfortunately, my excitement for a promotion soon came to an end because I was shocked to learn that the shipping cost for my order had increased to $59. To my displeasure, the Trailer Parts Depot representative on the phone could not honor the free shipping, the very same promotion that was advertised on their website. As someone who is actively serving in the military, I was also hoping to benefit from a military discount, but this too was disallowed.

I must say that my experience dealing with Trailer Parts Depot left me feeling disappointed, particularly because of the lack of consistency between their online promotions and phone representatives. It is quite unfortunate that a company would put such a bad taste in the mouths of its customers for the sake of an extra dollar or two. As for me, I will definitely think twice before making another purchase from Trailer Parts Depot.

Since you asked...Need a guest check out..forcing me to create an account is not good. Then it's way to cumbersome to create an account...I have to correct the city and zip not matching...your system does not recognize my cc as type. To much manual typing and correcting...

When I ordered a product from Trailer Parts Depot (trailerpartsdepot.com), I was disappointed to find out that I received the wrong part on June 9. While I truly appreciated having the pictures on their website as a guide, it was frustrating to receive an item that did not match the one advertised. As a result, I reached out to their customer service team and explained the situation via email with the hope that they would apologize and rectify the situation. Unfortunately, I never received a response or any acknowledgement from the representative at Trailer Parts Depot.

This level of customer service is unacceptable. As a consumer, it is important to feel valued and heard when interacting with a business, particularly when you have a concern or issue that needs to be addressed. Being ignored entirely is not only disrespectful, but it also minimizes the trust that a customer has in that company.

Moreover, there are countless options when it comes to finding the right product or business to fulfill your needs. As such, I am not sure that I will ever feel confident enough to shop with Trailer Parts Depot again. While my situation may have been isolated, the lack of response demonstrates a lack of accountability and poor communication practices that do not inspire confidence in the brand. As a potential customer, I am looking for a company that prioritizes customer service, makes me feel validated and supported, and values my business.

Upon experience with Trailer Parts Depot, I must say that it wasn't too bad overall. One thing that worked in the company's favor was that they're local, and I always appreciate supporting local businesses. However, the fact that payment by American Express wasn't offered almost put a damper on our relationship. I understand the high fees that come with using Amex, but it's still a widely-used and popular payment method. Thankfully, Paypal came to the rescue and I was able to use my Amex that way.

Navigation on the website was fairly straightforward and easy to handle. I didn't have to spend too much time poking around to find what I needed, and that's always a plus in my book. Overall, I was satisfied with the experience and will most likely be back in the future should I need anything else for my trailer. It's nice to know that a company like Trailer Parts Depot is out there, and I wish them continued success in the future.

I recently purchased tires from Trailer Parts Depot's website using PayPal as my payment method. Unfortunately, I received a call from their representative stating that the specific tires I had originally ordered were unavailable. Despite this, I proceeded to order a different set of tires, which ultimately turned out to be a big mistake. Looking back, I should have cancelled my order altogether.

I paid for the newer set of tires, but to my dismay, I still have not received reimbursement for the first pair. It has now been nearly a month, and I am still waiting for my money back. I am incredibly disappointed with Trailer Parts Depot's service in this situation. After all, paying for products that were never shipped to me is a frustrating experience that many people can relate to.

Overall, I do not recommend purchasing tires or any other products from Trailer Parts Depot. In my experience, the company's customer service was subpar, and they failed to uphold their responsibilities as a business. It is disheartening to label a company as "crooks," but my dealings with this one certainly left me with a sour taste in my mouth.

I recently had an experience with Trailer Parts Depot and unfortunately it was not a very positive one. I had ordered 20 U brackets and 40 nuts, which were needed for a trailer project. However, when the order arrived, I noticed some discrepancies. Strikingly, the entire order had not yet been shipped, leaving me waiting for my essential parts. I called the company and they promised to take care of it the very next day, but nothing had arrived days after the initial shipment date.

But it didn't end there - upon inspection of the delivered U bolts, I found that two of them were completely different sizes than what I had ordered. As I was perplexed as to how such a mistake could be made, I delved further and eventually discovered that 20 of the 40 nuts were actually missing. I had paid for the full 40 nuts but only received 20, leaving me with a half-finished project.

Following up with the company, I was once again promised that my missing parts would be sent out soon. The promise, however, was empty and weak, as there was neither any email nor call, and the parts never showed up. Leaving me disappointed and feeling like the company has just taken my money without adequately providing me the goods.

All in all, Trailer Parts Depot was a failed attempt and I wouldn't be recommending them to anyone. They lack an adequate system in ensuring quality control, communication are subpar and their overall customer service is far from desirable. Truly, I would advise anyone needing trailer parts to look for a more trustworthy and reliable source.

I recently purchased a roller from Trailer Parts Depot (trailerpartsdepot.com), but unfortunately, when it arrived, I was disappointed to find that it had broken apart inside the box. The box itself was not filled with any packing materials, so the roller was bouncing around during shipping, resulting in the damage.

When I reached out to the company to try and rectify the situation, I was informed that they would need the broken roller returned before they could issue any refund or exchange. This was unlike any other experience I've had with companies in the past, who have typically sent a replacement or issued a refund before requiring the return of the damaged item.

To make matters worse, I was also informed that I needed to have packing materials in the box with the roller when returning it, despite the fact that it had already arrived broken and without such packing materials in the first place.

I was extremely frustrated by the handling of this situation and felt that the company was not treating me fairly or reasonably. In fact, I felt so strongly about this that I plan to reach out to the Better Business Bureau to share my experience. Overall, I would have to say that I was very disappointed with this purchase from Trailer Parts Depot.