Trailer Parts Depot

So, I was trying to get some trailer parts from Trailer Parts Depot and it was a bit of a hassle. I had to call them like 8 times over the course of 5 hours before someone finally picked up the phone. And I even sent them 2 emails asking for someone to call me back before I placed my order online. But no one got back to me.

When someone finally did answer the phone, they put me on hold for almost 5 minutes. And when they came back, they were a little rude. Not the best experience, you know?

But I will say this: once I finally got my order in, the parts were good quality and they arrived pretty quickly. So, I guess it was worth the hassle in the end. But still, they could definitely work on their customer service skills.

I recently made a purchase on Trailer Parts Depot for some brake parts for my boat trailer. I ordered rotor-hubs calipers and some other miscellaneous parts. Unfortunately, when I received my package, I noticed that only 3 out of the 6 bolts I was expecting were included. It was quite disappointing to see that the packages had very little padding or filler, which caused the heavy components to smash all the smaller parts.

Despite the missing bolts and the packaging issue, I was pleasantly surprised with how fast my order arrived. However, I still have to wait to get the missing parts before I can use my trailer. I tried reaching out to Trailer Parts Depot twice, but I am still waiting for a reply.

Overall, I am a bit disappointed with my experience with Trailer Parts Depot. I understand that mistakes can happen, but I was hoping for better customer service. I hope that they can improve their packaging and communication in the future to avoid similar issues.

I bought a fender from Trailer Parts Depot and when it arrived, it was bent. I was really disappointed and frustrated. I called the customer service line and spoke with a lady who was not very nice. She talked over me and didn't seem to care about my problem. After a lot of back and forth, she finally understood what was wrong and promised to send me a new fender.

When the new fender arrived, it was even worse than the first one. I couldn't believe it! I called the customer service line again and spoke with the same rude lady. It took a lot of effort to make her understand my problem, but eventually she agreed to refund my money. However, she didn't tell me that they would keep the $41.65 in shipping fees.

Overall, I was really disappointed with my experience with Trailer Parts Depot. The customer service was terrible and the products were not good quality. I would not recommend them to anyone.

I recently purchased some trailer parts from Trailer Parts Depot and I must say, they were able to provide me with just what I needed for a reasonable price. However, I was a bit disappointed when I found out that the shipping cost was more than the cost of the part itself. I mean, come on! I live in a small town and I have to order a lot of things online, but this is just unacceptable. Despite this, I still gave in to this practice because it was still cheaper than driving 100 miles to get what I needed.

I ordered a pair of u-bolts and they came in a box. I was a bit surprised because they could have easily been shipped in a large envelope like so many other online sellers do. But hey, at least they arrived in good condition and were exactly what I needed.

Overall, I would recommend Trailer Parts Depot to anyone who needs trailer parts. Just be aware that the shipping cost may be a bit steep, but it's still worth it if you can't find what you need locally.

I had a really bad experience with Trailer Parts Depot. I called them up to ask about a certain item that I needed for my trailer, but they didn't have it in stock. I asked if they had anything similar that could work for my application, but the person on the phone was extremely rude and unhelpful. It seemed like he didn't want to put in any effort to help me out.

After a few minutes of trying to get some information out of him, he suddenly placed me on hold without saying a word. I waited for a while, but he never came back. I had to call back and speak to someone else, and that's when I got Kim on the line. I asked if she was the manager, but she didn't seem very sure. I think she was just covering for her friend.

Overall, I was really disappointed with the service I received from Trailer Parts Depot. They were unprofessional and didn't seem to care about helping me out. I didn't get any resolution to my problem, and I ended up having to look elsewhere for the parts I needed. I wouldn't recommend this company to anyone.

I recently came across Trailer Parts Depot and was excited to explore the website for my trailer needs. However, I did find one small issue with the user experience - the shopping cart was not visible on the front page. Although this is a minor concern, it would make the shopping process a lot smoother if the cart were more easily accessible.

Another obstacle I encountered was with the checkout process. I had trouble proceeding with my purchase because the website kept prompting me that there was something wrong with my email. I attempted multiple times to correct the issue but to no avail. Finally, I figured out that the problem stemmed from the fact that I already had an account with them, but there was no clear indication of this on the website.

Despite these minor setbacks, I am happy to say that once I got through the checkout process, the rest of my experience with Trailer Parts Depot was satisfactory. The website has a great selection of products and the prices are very reasonable. One particularly useful feature that I appreciated was the ability to search for parts based on the make and model of my trailer.

In conclusion, while there were a few obstacles to overcome during my shopping experience with Trailer Parts Depot, overall, I was pleased with the selection of products and prices offered. I do hope that they will address the concerns with their checkout system for a smoother buying process.

Hello Trailer Parts Depot team,

I wanted to share my recent experience with your business. I must say that I wasn't entirely satisfied with the customer service provided during my interactions with your representatives. Initially, when I called during business hours, there was no answer. As an eager customer, this was a little disheartening.

However, I persisted and called back a second time, and a representative answered. She informed me that their computer had shut down and then put me on hold. Unfortunately, I was left on hold for a long period of 14 minutes, to no avail - no one came back to the call. What's more, when I made my third attempt to get through to the team, the representative gave me inaccurate information.

The who concept of customer service is to deliver excellent service, one that not only meets client expectations but exceeds them. And while I understand that technical issues and communication errors can occur, it is always best to ensure that there is a system in place to rectify these problems as quickly as possible.

Therefore, I would appreciate it if the manager could contact me to discuss the situation and offer some insight into the steps that can be taken to avoid such events in the future.

Despite these challenges, I am still interested in doing business with your company, and I value the services and products that you offer. I believe that with appropriate measures, these issues you can be easily addressed and resolved.

Thank you, and I look forward to hearing from you soon.

Kind regards,

[Your Name]

I recently purchased a license holder and a replacement winch strap from Trailer Parts Depot's website, trailerpartsdepot.com. While the parts were satisfactory, I cannot say the same about the shipping process. Unfortunately, the cost of shipping was rather exorbitant, almost equalling the total cost of the parts themselves. This made me feel quite unhappy and disappointed with the overall experience.

Furthermore, upon receiving the parts, I noticed that the replacement winch strap was missing a bolt and did not have a loop end, despite being described as such. This was pretty annoying as it caused a delay in installing the strap. I had to purchase a bolt myself and find a way to add a loop to the strap before I could finally fit it onto my trailer.

While I am ultimately glad that I was able to get the parts I needed, the cost and missing components were definitely frustrating. Given these issues, I am a bit hesitant to order from Trailer Parts Depot in the future and think it would be in my best interest to look for other options which might provide better overall value.

Recently, I had the opportunity to purchase some brackets from Trailer Parts Depot. Initially, my experience with this online retailer was a bit confusing. Granted, their website clearly stated that my order was eligible for free shipping. However, when I made a phone call to finalize my purchase, I was offered a 10% discount by one of their employees.

Unfortunately, my excitement for a promotion soon came to an end because I was shocked to learn that the shipping cost for my order had increased to $59. To my displeasure, the Trailer Parts Depot representative on the phone could not honor the free shipping, the very same promotion that was advertised on their website. As someone who is actively serving in the military, I was also hoping to benefit from a military discount, but this too was disallowed.

I must say that my experience dealing with Trailer Parts Depot left me feeling disappointed, particularly because of the lack of consistency between their online promotions and phone representatives. It is quite unfortunate that a company would put such a bad taste in the mouths of its customers for the sake of an extra dollar or two. As for me, I will definitely think twice before making another purchase from Trailer Parts Depot.

Since you asked...Need a guest check out..forcing me to create an account is not good. Then it's way to cumbersome to create an account...I have to correct the city and zip not matching...your system does not recognize my cc as type. To much manual typing and correcting...

When I ordered a product from Trailer Parts Depot (trailerpartsdepot.com), I was disappointed to find out that I received the wrong part on June 9. While I truly appreciated having the pictures on their website as a guide, it was frustrating to receive an item that did not match the one advertised. As a result, I reached out to their customer service team and explained the situation via email with the hope that they would apologize and rectify the situation. Unfortunately, I never received a response or any acknowledgement from the representative at Trailer Parts Depot.

This level of customer service is unacceptable. As a consumer, it is important to feel valued and heard when interacting with a business, particularly when you have a concern or issue that needs to be addressed. Being ignored entirely is not only disrespectful, but it also minimizes the trust that a customer has in that company.

Moreover, there are countless options when it comes to finding the right product or business to fulfill your needs. As such, I am not sure that I will ever feel confident enough to shop with Trailer Parts Depot again. While my situation may have been isolated, the lack of response demonstrates a lack of accountability and poor communication practices that do not inspire confidence in the brand. As a potential customer, I am looking for a company that prioritizes customer service, makes me feel validated and supported, and values my business.

Upon experience with Trailer Parts Depot, I must say that it wasn't too bad overall. One thing that worked in the company's favor was that they're local, and I always appreciate supporting local businesses. However, the fact that payment by American Express wasn't offered almost put a damper on our relationship. I understand the high fees that come with using Amex, but it's still a widely-used and popular payment method. Thankfully, Paypal came to the rescue and I was able to use my Amex that way.

Navigation on the website was fairly straightforward and easy to handle. I didn't have to spend too much time poking around to find what I needed, and that's always a plus in my book. Overall, I was satisfied with the experience and will most likely be back in the future should I need anything else for my trailer. It's nice to know that a company like Trailer Parts Depot is out there, and I wish them continued success in the future.

I recently purchased tires from Trailer Parts Depot's website using PayPal as my payment method. Unfortunately, I received a call from their representative stating that the specific tires I had originally ordered were unavailable. Despite this, I proceeded to order a different set of tires, which ultimately turned out to be a big mistake. Looking back, I should have cancelled my order altogether.

I paid for the newer set of tires, but to my dismay, I still have not received reimbursement for the first pair. It has now been nearly a month, and I am still waiting for my money back. I am incredibly disappointed with Trailer Parts Depot's service in this situation. After all, paying for products that were never shipped to me is a frustrating experience that many people can relate to.

Overall, I do not recommend purchasing tires or any other products from Trailer Parts Depot. In my experience, the company's customer service was subpar, and they failed to uphold their responsibilities as a business. It is disheartening to label a company as "crooks," but my dealings with this one certainly left me with a sour taste in my mouth.

I recently had an experience with Trailer Parts Depot and unfortunately it was not a very positive one. I had ordered 20 U brackets and 40 nuts, which were needed for a trailer project. However, when the order arrived, I noticed some discrepancies. Strikingly, the entire order had not yet been shipped, leaving me waiting for my essential parts. I called the company and they promised to take care of it the very next day, but nothing had arrived days after the initial shipment date.

But it didn't end there - upon inspection of the delivered U bolts, I found that two of them were completely different sizes than what I had ordered. As I was perplexed as to how such a mistake could be made, I delved further and eventually discovered that 20 of the 40 nuts were actually missing. I had paid for the full 40 nuts but only received 20, leaving me with a half-finished project.

Following up with the company, I was once again promised that my missing parts would be sent out soon. The promise, however, was empty and weak, as there was neither any email nor call, and the parts never showed up. Leaving me disappointed and feeling like the company has just taken my money without adequately providing me the goods.

All in all, Trailer Parts Depot was a failed attempt and I wouldn't be recommending them to anyone. They lack an adequate system in ensuring quality control, communication are subpar and their overall customer service is far from desirable. Truly, I would advise anyone needing trailer parts to look for a more trustworthy and reliable source.

I recently purchased a roller from Trailer Parts Depot (trailerpartsdepot.com), but unfortunately, when it arrived, I was disappointed to find that it had broken apart inside the box. The box itself was not filled with any packing materials, so the roller was bouncing around during shipping, resulting in the damage.

When I reached out to the company to try and rectify the situation, I was informed that they would need the broken roller returned before they could issue any refund or exchange. This was unlike any other experience I've had with companies in the past, who have typically sent a replacement or issued a refund before requiring the return of the damaged item.

To make matters worse, I was also informed that I needed to have packing materials in the box with the roller when returning it, despite the fact that it had already arrived broken and without such packing materials in the first place.

I was extremely frustrated by the handling of this situation and felt that the company was not treating me fairly or reasonably. In fact, I felt so strongly about this that I plan to reach out to the Better Business Bureau to share my experience. Overall, I would have to say that I was very disappointed with this purchase from Trailer Parts Depot.